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Quality Inn & Suites, Santa Cruz Mountains

2.5 star property
Riverfront hotel in Ben Lomond with free parking

Choose dates to view prices

Photo gallery for Quality Inn & Suites, Santa Cruz Mountains

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Lobby
Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Premium bedding, pillow-top beds, blackout curtains, iron/ironing board
Nestled by the river, Quality Inn & Suites Santa Cruz Mountains offers a serene escape. Unwind in the garden, take a refreshing dip in the outdoor pool, or explore nearby with bike rentals. With helpful staff and free WiFi to stay connected.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Air conditioning
  • Laundry
  • Housekeeping
  • Free WiFi
  • Parking included
The current price is Rp1.334.896
Rp1.570.299 total
includes taxes & fees
7 Sept - 8 Sept

Room options

Available filters for rooms
Showing 4 of 4 rooms

View all photos for Standard Room, 2 Queen Beds, Non Smoking

Standard Room, 2 Queen Beds, Non Smoking | Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds, Non Smoking

8.6 out of 10
Excellent
(11 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Pillow-top bed
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Room, 1 Queen Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Pillow-top bed
Blackout curtains
Private bathroom
  • Sleeps 2
  • 1 Queen Bed

Suite, 1 Queen Bed, Non Smoking

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Pillow-top bed
Blackout curtains
Private bathroom
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed, Non Smoking

Premium bedding, pillow-top beds, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Non Smoking

8.6 out of 10
Excellent
(21 reviews)

Highlights

Air conditioning
Fridge
Flat-screen TV
Premium bedding
Sofa bed
Pillow-top bed
Blackout curtains
Private bathroom
  • 19 sq m
  • Sleeps 2
  • 1 King Bed
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About the area

Located in Ben Lomond, Quality Inn & Suites, Santa Cruz Mountains is in the city centre and on a river. Santa Cruz Beach Boardwalk is a popular attraction and the area's natural beauty can be seen at Monterey Bay and Capitola Beach. Roaring Camp Railroads and Monterey Bay National Marine Sanctuary Exploration Center are also worth visiting. Enjoy the great outdoors with mountain biking and hiking/biking trails, or hop on a moped for hire nearby and explore all the area has to offer.
Visit our Ben Lomond travel guideOpens in a new window
Map
9733 Highway 9, Ben Lomond, CA, 95005

What's nearby

  • Henry Cowell Redwoods State Park - 9 min drive - 6.4 km
  • Roaring Camp Railroads - 11 min drive - 7.5 km
  • University of California, Santa Cruz - 15 min drive - 10.1 km
  • Santa Cruz Beach Boardwalk - 23 min drive - 19.9 km
  • Mystery Spot - 24 min drive - 20.0 km

Getting around

  • San Francisco International Airport (SFO) - 78 min drive

Restaurants

  • ‪Trout Farm Inn - ‬8 min drive
  • ‪Felton Donuts & Pastries - ‬7 min drive
  • ‪Fosters Freeze - ‬6 min drive
  • ‪Emerald Mallard - ‬7 min drive
  • ‪Taqueria Vallarta - ‬7 min drive

About this property

Quality Inn & Suites, Santa Cruz Mountains

Hotel by the river
Quality Inn & Suites, Santa Cruz Mountains provides amenities, such as a garden and dry cleaning/laundry services. Guests can connect to free in-room WiFi.
You'll also find perks such as:
  • An outdoor pool
  • Free self-parking
  • Bike hire, motorhome/coach/lorry parking and an electric car charging station
  • Express check-out, express check-in and coffee/tea in reception
  • Guest reviews say great things about the helpful staff
Room features
All guest rooms at Quality Inn & Suites, Santa Cruz Mountains offer perks, such as premium bedding and air conditioning, as well as amenities, such as free WiFi.
Other amenities include:
  • LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and baths or showers
  • 37-inch flat-screen TVs with cable channels
  • Wardrobes/cupboards, fridges and on-request microwaves

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • RV/bus/lorry parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Coffee and tea in common areas

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • In-room refrigerator
  • In-room sofa bed
  • Microwave on request
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Barbecue grill
  • Garden
  • On a river
  • Picnic area

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

More

  • 2 floors
  • 3 buildings
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • King sofa bed
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave on request
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • LED lighting
  • Phone
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Express check-in available

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets not allowed

Children and extra beds

Children are welcome
Children up to the age of 18 years can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Choice)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have any lifts

Property is also known as

Quality Inn Santa Cruz Mountains
Quality Inn Santa Cruz Mountains Ben Lomond
Quality Santa Cruz Mountains
Quality Santa Cruz Mountains Ben Lomond
Quality Inn Suites Santa Cruz Mountains
Quality Inn & Suites, Santa Cruz Mountains Hotel
Quality Inn & Suites, Santa Cruz Mountains Ben Lomond
Quality Inn & Suites, Santa Cruz Mountains Hotel Ben Lomond

Frequently asked questions

Does Quality Inn & Suites, Santa Cruz Mountains have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Quality Inn & Suites, Santa Cruz Mountains?

As of 23 Aug 2025, prices found for a 1-night stay for 2 adults at Quality Inn & Suites, Santa Cruz Mountains on 7 Sep 2025 start from Rp1.334.896, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Quality Inn & Suites, Santa Cruz Mountains pet-friendly?

No, pets are not allowed at this property.

How much is parking at Quality Inn & Suites, Santa Cruz Mountains?

Self-parking is free at this property.

What time is check-in at Quality Inn & Suites, Santa Cruz Mountains?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Quality Inn & Suites, Santa Cruz Mountains?

Checkout is at 11 AM.

Where is Quality Inn & Suites, Santa Cruz Mountains located?

Located in the heart of Ben Lomond, this hotel is within 6 miles (10 km) of Luminescence Healing Haven, Felton Covered Bridge Park and Henry Cowell Redwoods State Park. Roaring Camp Railroads and Wilder Ranch State Park are also within 9 miles (15 km).

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Quality Inn & Suites, Santa Cruz Mountains Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 323 out of 853 reviews
Rating 8 - Good. 311 out of 853 reviews
Rating 6 - Okay. 136 out of 853 reviews
Rating 4 - Poor. 50 out of 853 reviews
Rating 2 - Terrible. 33 out of 853 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, amenities
Loved the place. It was located within walking distance of several restaurants the staff was friendly and helpful- would stay there again.
Stayed 2 nights in Jun 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place and the staff were great. We arrived close to midnight after calling to say we were delayed and found a parking space had been reserved and the office still open with a friendly staff member present. Lovely setting. A+++
Stayed 1 night in Aug 2025

10/10 Excellent

nora

Liked: Cleanliness, amenities
Clean and good location that I want
Stayed 1 night in Jul 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff and service was great!
Stayed 1 night in Jun 2025

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love staying here, it’s quaint and there’s nothing like swimming in the pool while gazing at the redwoods surrounding the property. The staff is caring and attentive, helpful in every way. The beautiful rose bushes and unique river view add to the mountain charm of this place 👍
Stayed 2 nights in Jul 2025

4/10 Poor

Damian

Liked: Staff & service
Disliked: Cleanliness
A nice quiet inn, but the rooms could use repair and refurbishment
Stayed 2 nights in Jul 2025

8/10 Good

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked location, No coffee creamer
Stayed 1 night in Jul 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel had a good location. was quiet and friendly atmosphere. wish that the handicap parking was better, needed more handicap spaces. it was nice that the hotel offered free vegitarian breakfast but wish there were more fruit items.
Stayed 2 nights in Jun 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hospitality
Stayed 5 nights in Apr 2025

8/10 Good

Linda

Liked: Staff & service
It was average, a bit outdated.
Stayed 2 nights in Jul 2025

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff member was a bright light at the end of a difficult travel day.
Stayed 1 night in May 2025

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and AJ at the desk was very pleasant and helpful.
Stayed 1 night in Mar 2025

8/10 Good

Yue

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room is larger than most motels, located in a quite place, which is important to us. The only complaint is you can hear the next-door guests.
Stayed 1 night in Apr 2025

6/10 Okay

Beatriz

Disliked: Cleanliness, amenities
Good for a quick overnight stay. Could definitely use some upgrades! Comfy mattress but if you’re a light sleeper (like me!) wouldn’t recommend staying here as walls are pretty thin & can hear the other guests. Won’t be staying here again! Friendly staff!
Stayed 2 nights in May 2025

8/10 Good

STEVEN

Liked: Staff & service
Older motel that needs some upgrades
Stayed 7 nights in Apr 2025

4/10 Poor

Sandra

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was superior. However the bathroom walls were covered in mold, the towels had stains, and the room had an old musty smell. The pool was too dirty to swim in. Bummer since this was one of the main reasons I booked this location during summer. The breakfast was not as advertised at all. Disappointed overall. Paid way way to much for the stay. Plus side, great coffee shop just down the road.
Bathroom mold
Bathroom mold
Bathroom mold
Stayed 1 night in Jul 2025

10/10 Excellent

Tony

Liked: Cleanliness, amenities, property conditions & facilities
The place was nice nestled in the woods, but close to the small road town. The check in person was awesome. The bed was a bit hard but sleep able. The towels were plenty and new. We enjoyed our stay
Stayed 1 night in Mar 2025

6/10 Okay

Kelsey

Liked: Staff & service
The man who checked me in was genuinely nice and seemed to enjoy his job. He shared the high temperature of the day and details about the pool. He got us a room early and made easy conversation. Our room was just cleaned and simple. It was our bathroom that was why we rank fewer stars. There was mold and mildew throughout the shower and entire bathroom. We were in a hurry so didn’t ask for a new room But not something we like to see and especially because it was so obvious.
Stayed 1 night in Jul 2025

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Reception nice. Clean, quiet, safe, comfortable, & off the Main Street.
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities

Felton

Stay was fine but there was not blackout curtain in the room, only the sheer curtain. Glad there was a coffee maker in the room
Stayed 1 night in May 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
🐣
Stayed 3 nights in Apr 2025

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👌
Stayed 5 nights in Apr 2025

10/10 Excellent

Andrew

Liked: Cleanliness
🔥🔥🔥🔥
Stayed 2 nights in Dec 2024

4/10 Poor

Meena

Liked: Staff & service
Disliked: Cleanliness
Very strong smell of soap or disinfectant, gave me a migraine
Stayed 2 nights in May 2025

10/10 Excellent

Tessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, very comfortable!
Stayed 1 night in Jan 2024