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SureStay Hotel by Best Western Santa Cruz

2.5 star property
Relax under pool umbrellas or catch up on your favorite shows at our lobby TV. With a 24-hour front desk and smoke-free premises, this hotel has everything you need.

Choose dates to view prices

Near Monterey Bay, SureStay Hotel by Best Western Santa Cruz provides the perfect blend of comfort and convenience. Unwind in the seasonal outdoor pool, stay connected with free in-room WiFi, or grab a snack from the vending machine - previous guests rave about the helpful staff.

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
The current price is Rp1.535.287
Rp1.770.869 total
includes taxes & fees
26 May - 27 May
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About this property

SureStay Hotel by Best Western Santa Cruz

  • Hotel near Santa Cruz Beach Boardwalk
  • SureStay Hotel by Best Western Santa Cruz provides free continental breakfast and more. Guests can connect to free in-room WiFi.
  • Other perks at this hotel include:
    • A seasonal outdoor pool, along with pool umbrellas
    • Free self-parking
    • Express check-out, smoke-free property and a vending machine
    • A TV in reception and a 24-hour front desk
    • Guest reviews give top marks for the helpful staff
  • Room features
  • All 50 rooms offer comforts such as air conditioning, as well as perks such as free WiFi and desk chairs.
  • More amenities include:
    • Recycling and LED light bulbs
    • Bathrooms with free toiletries and hairdryers
    • 40-inch LCD TVs with premium channels
    • Mini fridges, microwaves and free infant beds

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Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Children can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 30.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per stay

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Rollaway bed fee: USD 30.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Count on Us (Wyndham)
Masks are required at the property for guests who have not received COVID-19 vaccination

We should mention

This property does not have any lifts
The seasonal pool will be open from March to October
Pool access available from 9 AM to 9:00 PM

Frequently asked questions

Does SureStay Hotel by Best Western Santa Cruz have a pool?

Yes, this property has an outdoor pool. Pool access is from 9 AM to 9:00 PM.

How much does it cost to stay at SureStay Hotel by Best Western Santa Cruz?

As of 21 May 2026, prices found for a 1-night stay for 2 adults at SureStay Hotel by Best Western Santa Cruz on 26 May 2026 start from Rp1.535.287, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is SureStay Hotel by Best Western Santa Cruz pet-friendly?

No, only service animals are welcome at the property.

How much is parking at SureStay Hotel by Best Western Santa Cruz?

Self-parking is free at this property.

What time is check-in at SureStay Hotel by Best Western Santa Cruz?

Check-in start time: 3:00 PM; check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at SureStay Hotel by Best Western Santa Cruz?

Checkout is at 11 AM. Late check-out is available for a fee.

Where is SureStay Hotel by Best Western Santa Cruz located?

Located in Westside Santa Cruz, this hotel is steps from Ocean Street and within 3 mi (5 km) of Santa Cruz Beach Boardwalk and Monterey Bay. Pacific Avenue and Santa Cruz Mission State Historic Park are also within 10 minutes.

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Reviews

Reviews

6.6

6.6

Cleanliness

7.2

Location

7.2

Staff & service

6.2

Property conditions & facilities
Rating 10 - Excellent. 226 out of 1002 reviews
Rating 8 - Good. 245 out of 1002 reviews
Rating 6 - Okay. 219 out of 1002 reviews
Rating 4 - Poor. 162 out of 1002 reviews
Rating 2 - Terrible. 150 out of 1002 reviews

Reviews

Verified

10/10 Excellent

Melvin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place, clean and accessible to all areas, breakfast is a plus.
Stayed 1 night in Mar 2026
Verified

8/10 Good

Dianne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am always made to feel welcomed and at home at this SureStay hotel. The beds are comfortable and the rooms are quiet. The location is an safe, easy walk to the downtown shops and restaurants. I look forward to my next stay.
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Bethany

Liked: Cleanliness, staff & service, amenities
Waffle iron in addition to continental breakfast. Nice pool. Room was well-decorated, although some paint needs touched up and rust needs removed from the drains.
Stayed 1 night in Apr 2026
Verified

10/10 Excellent

Robert

Liked: Cleanliness, property conditions & facilities
Staff was excellent, room was clean and location was great.
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

Teresita

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful staff… room had air conditioning and plenty safe parking
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

IRIS

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fast check-in, comfortable room, and everything was simple and easy. Great place for a quick stay!
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great value and strong ac, easy parking and breakfast.
Stayed 4 nights in Aug 2025
Verified

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Very helpful, quite, clean, and comfortable couldnt ask for more.
Stayed 5 nights in Nov 2025
Verified

10/10 Excellent

Steven

Liked: Cleanliness, amenities, property conditions & facilities
Clean room, comfy bed, the same cable system I have at home easy to use.
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay! Staff very friendly.
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, very knowledgeable and friendly. Grounds were very well taken care of. You couldn’t get a better place for the price anywhere in Santa Cruz
Stayed 2 nights in Sep 2025
Verified

8/10 Good

Maria

Very clean,
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so comfortable! The size is perfect! The bed was so comfortable!
Stayed 1 night in Sep 2025
Verified

10/10 Excellent

Svetlana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, clean and the staff are very nice.
Stayed 2 nights in Nov 2023
Verified

8/10 Good

Jack

Liked: Cleanliness, staff & service
The management was absolutely great! Friendly, curious & very helpful. Top notch. Best part of our experience.
Stayed 4 nights in Jun 2025
Verified

10/10 Excellent

Juan

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very nice and helpful
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Rosa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and very welcome service.
Stayed 1 night in Oct 2024
Verified

10/10 Excellent

Chad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff! Pool was awesome on a hot day.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Dominique

Disliked: Property conditions & facilities
Garbage left in the closet and drawers when we arrived no soap. Staff was nice and helpful. Parking is rough
Stayed 2 nights in Jul 2025
Verified

8/10 Good

Leigh Anne

Liked: Cleanliness, staff & service
Really nice staff! Renovated rooms.
Stayed 1 night in Apr 2024
Verified

8/10 Good

Judy

Liked: Cleanliness, staff & service
Lots of parking. And the staff was excellent. Only issue I had was someone went into my room while I was gone and put a closed bottle water on top of the tv stand. And I had the do not disturb sign hanging outside. I informed the manager and he said he would look at the video BUT I have not heard from them at all. After this incident I did not sleep at all. I was scared of someone coming in my room again. Luckily I checked out the next day.
Stayed 3 nights in Nov 2025
Verified

6/10 Okay

Yarelin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too noisy during the night but staff was wonderful and very accommodating to anything you needed
Stayed 1 night in Apr 2024
Verified

8/10 Good

Patrick

Liked: Staff & service

Inexpensive. Nice Location.

If I were to guess, I would say that this was a dilapidated property that was recently purchased and quickly renovated. It isn't perfect, but it's cheap and the staff are friendly. The really nice thing about this place is the location. It's a 5 minute walk to Maitreya Retreat, Enterprise Rent-a-car, and Santa Cruz Diner.
Stayed 1 night in Dec 2024
Verified

4/10 Poor

David Jackson

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

So so

Negatives: Dingy and dusty, rough sleeping arrangements, trash left in room. The positives: extra pillows, close to downtown, Continental breakfast was good, secure doors, hot water.
Stayed 2 nights in Apr 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Warm, Comfortable Stay for UC Santa Cruz Drop-off

I recently stayed here while dropping my daughter off at UC Santa Cruz, and I couldn't have been more pleased with the experience. The staff were incredibly friendly and accommodating, allowing me to check in a bit early, which made my busy schedule a lot easier. The room itself was just as advertised—clean, comfortable, and quiet, providing a relaxing space to unwind after a long day. The attention to detail and welcoming atmosphere made my stay feel pleasant and stress-free. Overall, it was the perfect base for a memorable trip to Santa Cruz, and I'd happily stay here again.
Stayed 1 night in Sep 2024