Eksterior

Ulasan untuk Sheraton Santiago Hotel and Convention Center

4 out of 5
Sheraton Santiago Hotel and Convention Center
Ave Santa Maria 1742, Santiago, Region Metropolitana

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 227 dari 450 ulasan" "
Penilaian 8 - Bagus. 113 dari 450 ulasan" "
Penilaian 6 - Cukup Baik. 61 dari 450 ulasan" "
Penilaian 4 - Buruk. 22 dari 450 ulasan" "
Penilaian 2 - Sangat Buruk. 27 dari 450 ulasan" "

8,6/10

Kebersihan

8,4/10

Staf & layanan

8,2/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Dingqiu

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
major
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Muchas Gracias por su visita lo esperamos pronto.SaludosEsteban Mondaca

10/10 Sangat Bagus

Dennis

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari emo pada tanggal 12 Apr 2024
Estimado Dennis, Muchas Gracias por su preferencia, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

2/10 Sangat Buruk

Linda

Bepergian bersama teman, Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Service was unacceptably slow, staff ignored guests and were not helpful. Conceirge was helpful in recommending restaurants and transportation to airport but wouldn’t call us a cab and had us walk to the stand and were not provided transportation there - not sure what was going on. Housekeeping is not trained - for example towels removed and not replaced, dirty glasses left in the room following cleaning, no soap etc.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Dear Linda:First of all, I would like to thank you, on behalf of the entire team at the Sheraton Santiago Hotel, for your comments.Only by knowing the opinion of our customers, we can improve our services. We take note of the incident mentioned and believe us we will take the necessary measures to solve the problem.We hope to welcome you on a next occasion so that you can confirm that we have listened to your suggestions.Sincerely,Esteban Mondaca

4/10 Buruk

Carolyn

Bepergian dalam rombongan
Tidak Disukai: Kebersihan, staf & layanan
The restaurant service was beyond slow and the food arrived cold several times. On one occasion when asking the concierge desk to order a taxi, he told us there were no taxis available and sent us out of the hotel and down the street to get a cab! We definitely would not recommend going to this Sheraton Hotel.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Bruno Carvallo pada tanggal 22 Mar 2024
Dear Carolyn,On behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback regarding the service we provided during your stay with us. Your evaluation is below our standard and we regret that the perception of the service received has been negative, which is why your comments have been transferred to the areas involved to make sure that these incidents do not happen again. Hoping you have a great day, thank you once again for your time and for choosing to stay with us.Kind regards,

10/10 Sangat Bagus

Donald

Bepergian bersama keluarga
Incredible staff in a beautiful place
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Bruno Carvallo pada tanggal 22 Mar 2024
Dear DonaldAlong with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to give us your feedback in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Sangat Bagus

Lori

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was great. Princess cruises was there. Was able to take tour through Andres through Vivator,pick up there.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Bruno Carvallo pada tanggal 18 Mar 2024
Dear Lori,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

10/10 Sangat Bagus

Michael

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel, awesome breakfast. The young women concierge {sorry can not remember her name} helped us out of a tight spot with a uber that caused us a lot of stress as we do not speak Spanish. Date we left was Feb20th. A big thank you to her.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Dear Michael:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We are proud to know that our services and facilities met your expectations and that our efforts to make your stay comfortable and enjoyable were successful. Our team works hard to ensure that every guest feels at home and we are glad that you experienced this during your stay.We thank you for your positive comments about our location, decor and the service we provide. We will let our entire team know that your efforts did not go unnoticed and that your stay was memorable for you.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards,Esteban Mondaca

10/10 Sangat Bagus

Birgitte

Bepergian bersama teman
Disukai: Fasilitas
Location was fantastic with beautiful pool and grounds! Staff always helpful and pleasant. Easy walk to grab a Starbucks or a meal. Uber convenient and fast. We walked up to the top of San Cristobel Hill from the hotel. Really enjoyed our stay!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Dear Birgitte:Thank you for taking the time to write to express your appreciation for your recent stay at our Sheraton Santiago Convention Center hotel. It was a pleasure to have you as a guest and we are pleased to know that you enjoyed your time with us.We look forward to welcoming you back in the near future. Should you need anything, please do not hesitate to contact us.Best regards.Esteban Mondaca

8/10 Bagus

TERRI

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Estimado huésped, muchas gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

10/10 Sangat Bagus

Harriette

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari emo pada tanggal 8 Apr 2024
Muchas Gracias por su reciente estadía, esperamos verlo de regreso muy pronto.AtentamenteEsteban Mondaca

10/10 Sangat Bagus

andres, cupertino

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Maravilloso
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

janet

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Bueno
Muy feliz en mi alojamiento, toda la parte hotelera muy buena, la recepcion y el personal perfecto. El desayuno excelente. Lo malo el restaurante El Bohio incluso el personal que atiende malo. Mejor pedir algo para comer en la piscina.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Yovanny

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Todo estuvo muy bien
Menginap 4 malam pada bulan Januari 2024

10/10 Sangat Bagus

nancy

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very good
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Stan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 3 malam pada bulan Januari 2024

10/10 Sangat Bagus

John

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very impressed by both the Sheraton and Santiago. The hotel was in a great location and service was first class and friendly!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Robert

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Brief but nice stay
Nice hotel, good stay, probably 4 stars for Santiago, but most likely 3.5 stars anywhere else. Concierge staff was amazingly helpful. Bar & restaurant staff seemed somewhat slow and distracted. Not many nearby amenities unless you are prepared to walk and boldy investigate the neighborhoods. E.g., It was a hike to find an open/available ATM. !!??
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Ray

Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Bruno Carvallo pada tanggal 20 Mar 2024
Dear Ray,Along with greeting you and on behalf of the entire Sheraton Santiago Hotel team, we would like to thank you for taking the time to answer our survey in relation to the service we provide during your stay with us. It is always a pleasure to receive this type of comments and feedback. We hope to see you again in the near future. Hoping you have a great day, thank you once again for your time and for choosing to stay with us. Kind regards,

6/10 Cukup Baik

Larry, Kelowna

Bepergian dalam rombongan
Disukai: Kebersihan, fasilitas
Nice place but not 5 star - dated and service was slow and lacking attention - cost was high for what you got
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Thomas, San Jose

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great hotel! Super friendly and helpful staff! Nice room, very comfortable bed, and excellent breakfast. Close to the airport, quick check in, and very helpful concierge desk. Only negative is that there are literally no restaurants or stores close by. Not one. Mall at Gran Torre is at least a twenty five minute walk. I’m guessing there are some close by car or taxi though. Good news is that the bar at the Sheraton had excellent food and service. There’s a restaurant onsite also, but I didn’t get a chance to eat there. What really struck me with this hotel is that every staff member smiled and said hello to me. Even the managers checked in with me to see if everything was okay or if I needed anything. What amazing service! I wish I had booked additional nights to explore Santiago.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Oscar

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Escapada en pareja !!!
Muy buena estadía y mejor Atencion. Ideal combinarlo con Amor & Pastas. Genial combinación !!!
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Januari 2024

10/10 Sangat Bagus

Alejandro

Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

Carlos, Etobicoke

Menginap 2 malam pada bulan Desember 2023

10/10 Sangat Bagus

Roberto n

Menginap 4 malam pada bulan Desember 2023

10/10 Sangat Bagus

Roy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Joe

Menginap 3 malam pada bulan Desember 2023

10/10 Sangat Bagus

Laura

Menginap 5 malam pada bulan November 2023

10/10 Sangat Bagus

Blanca

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Esperaba más
Esperaba más del hotel. Pensé que sería más lujoso por el precio.
Menginap 3 malam pada bulan Oktober 2023

6/10 Cukup Baik

Enrico

Menginap 2 malam pada bulan Oktober 2023

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Gerardo

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Staff very friendly, my room had problems with tv
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Jennifer

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

JUAN

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Muy buena en Santiago
Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Muito bom , funcionários bem treinados, café maravilhoso,hotel imponete com uma instrutura maravilhosa.obrigado por tudo até em breve.
Menginap 4 malam pada bulan September 2023

10/10 Sangat Bagus

DOMINGO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

Daniel

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 6 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Susana

Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Rubia N

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Ótimo hotel
Excelente hotel, com ótimo quarto, cama maravilhosa, vista e localização muito boas. Café da manhã por dois dias faltou opções sem glúten. Restaurantes bons, mas com pouca opção gluten-free
Vista do quarto
Menginap 7 malam pada bulan Juli 2023

10/10 Sangat Bagus

PEDRO

Menginap 1 malam pada bulan Juli 2023

10/10 Sangat Bagus

Michelle

Bepergian bersama keluarga
Muy bien
Menginap 4 malam pada bulan Juli 2023

10/10 Sangat Bagus

Karen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Staff and service was very helpful and kind. With my sister we really enjoyed our stay. Breakfast excellent!! 😅 Hope to come back soon. Ps: even with a confusion about parking price, they fixed it as soon as possible and gave us a solution.
Menginap 2 malam pada bulan Juli 2023

10/10 Sangat Bagus

karishma rohitkumar, metairie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Housekeeping was inconsistent and thermostat temperature was not setting correctly despite of a technician examining and repairing. All Staff members were very helpful.
Menginap 6 malam pada bulan Juni 2023

2/10 Sangat Buruk

Kamila

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Poor
I was charged for taxes even though I’m not a Chilean citizen!!
Menginap 1 malam pada bulan Juni 2023

2/10 Sangat Buruk

Miguel Ángel

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Muy mala experiencia
La atención desde la recepción fue pésima, tienen el hotel muy descuidado, no hacían la limpieza de las habitaciones correctamente, estuvimos 3 noches y siempre fue lo mismo, hablar hasta para pedir toallas. Pésima atención y pésimo estado del hotel, la alberca e instalaciones en pésimo estado
Menginap 3 malam pada bulan Juni 2023

6/10 Cukup Baik

Valerie

Disukai: Staf & layanan, fasilitas
This was my second stay in 10 days and since they do not take anything but a credit card for incidentals they were willing to take cash payment for the entire stay. My room had no coffee service which I find very unacceptable especially since ALL hotels I have stayed in do. I had to ask for an iron since it was missing. The hotel was making some alterations and was very noisy during the afternoons. I feel they should have discounted every persons daily room charge for the noisy conditions.
Menginap 2 malam pada bulan Mei 2023

10/10 Sangat Bagus

Raúl

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan April 2023

10/10 Sangat Bagus

PRANAV

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Excellent
Amazing
Menginap 1 malam pada bulan April 2023

6/10 Cukup Baik

Daniela

Disukai: Kebersihan
Pedi por um quarto com vista para o SKY Costanera quando cheguei, a atendente disse que não haveria problemas e quando cheguei no quarto, não tinha vista. O atendimento do café da manhã também é péssimo. Para o preço que cobram, não vale a pena. O banheiro é muito pequeno.
Menginap 1 malam pada bulan April 2023

6/10 Cukup Baik

PEtronella

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Oud en vuil
Dankzij super vriendelijk welwillend personeel en de ambiance blijft het een prettig hotel (in 40!jaar tijd weinig veranderd. Helaas wordt het personeel niet aangestuurd. De GM is nergens te vinden en sommige hebben hem nog nooit (!) gezien. Jammer van een ooit mooi en luxe hotel. Qua eten; ontbijt is ok maar betere aanvulling zou wenselijk zijn. Lunch; SLECHTE hamburger ( net rubber) reactie manager; zo maken we ze hier; well done. Zo ook de kip op de salade droog en hard. Jammer!!! Diner wat we gehad hebben was goed.
Menginap 7 malam pada bulan Maret 2023