This São Paulo hotel brings together art and shopping in one convenient location, with a gallery and mall right on the property for creative inspiration
Located in the heart of São Paulo, Carillon Plaza Hotel offers a vibrant atmosphere. Guests can explore the on-site art gallery, browse the shopping mall without leaving the property, and enjoy practical touches like in-room WiFi and luggage storage for a seamless stay.
Check-in start time: 2 PM; check-in end time: midnight
Minimum check-in age - 18
Check-out
Check-out before noon
Special check-in instructions
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
We should mention
Parents or a legal guardian travelling with children under 18 years must present the child's birth certificate and an identity card with photo (for example, a passport) at check-in. For international travels to Brazil, if only one of the parents is travelling with the child, she/he must present – in addition to the child's certificate of birth and identity card with photo – a letter authorising the trip signed by the other parent with a notarial certification of signature. In the event that the parents or the legal guardian, as applicable, cannot or are unwilling to give this authorisation, a judicial authorisation is required. People who intend to travel to Brazil with children must consult with the Brazilian consulate before travelling for more information.
Parking height restrictions apply
Frequently asked questions
Is Carillon Plaza Hotel pet-friendly?
No, only service animals are welcome at the property.
How much does it cost to stay at Carillon Plaza Hotel?
As of 20 May 2026, prices found for a 1-night stay for 2 adults at Carillon Plaza Hotel on 12 Jun 2026 start from Rp1.082.099, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.
How much is parking at Carillon Plaza Hotel?
Self-parking is free at this property.
What time is check-in at Carillon Plaza Hotel?
Check-in start time: 2 PM; check-in end time: midnight. After-hours check-in is not available.
What time is check-out at Carillon Plaza Hotel?
Checkout is at noon.
Where is Carillon Plaza Hotel located?
Located in Consolação, this hotel is within a 10-minute walk of Rua Augusta and Paulista Avenue. Allianz Parque and Oscar Freire Street are also within 3 miles (5 km). Paulista Station is 6 minutes by foot and Consolacao Station is 11 minutes.
Can I cancel my reservation for free and receive a full refund?
Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.
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Reviews
Reviews
6.6
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2
Cleanliness
8.2
Location
7.4
Staff & service
5.8
Property conditions & facilities
Rating 10 - Excellent. 70 out of 338 reviews
10 - Excellent
70
Rating 8 - Good. 89 out of 338 reviews
8 - Good
89
Rating 6 - Okay. 89 out of 338 reviews
6 - Okay
89
Rating 4 - Poor. 48 out of 338 reviews
4 - Poor
48
Rating 2 - Terrible. 42 out of 338 reviews
2 - Terrible
42
Reviews
Verified
6/10 Okay
Nina Kristine
23 Oct 2025
Liked: Staff & service
Nice stay. Friendly staff even there is communication barrier. They always try to help us.
Travel back in time , 40 years
Horrible and should be completely gutted
See pictures and judge yourself
ALDEMIR
Stayed 2 nights in Mar 2023
Verified
10/10 Excellent
Maria zelia
10 Feb 2026
Liked: Cleanliness, staff & service, amenities
Qualidade
Maria zelia
Stayed 1 night in Feb 2026
Verified
6/10 Okay
Africa
7 Feb 2026
Liked: Staff & service
O hotel é bem localizado. A equipe é prestativa e gentil. O cafe da manha é agradavel. Mas, o hotel precisa de manutencao...banheiro c janela quebrada...chuveiro pode melhorar e, com urgencia retirar o "carpete" de corredores
Africa
Stayed 3 nights in Jan 2026
Verified
10/10 Excellent
GUSTAVO
4 Feb 2026
Liked: Cleanliness, staff & service, amenities
Qualidade em hotel
GUSTAVO
Stayed 2 nights in Feb 2026
Verified
2/10 Terrible
Julio
14 Dec 2025
Disliked: Cleanliness, staff & service, amenities
Primeiro quarto que fiquei não funcionava direito o ar-condicionado. Tinha pernilongo. Não tinha ducha.
Pouca opção no café da manhã.
Julio
Stayed 4 nights in Dec 2025
Verified
2/10 Terrible
Fernando
20 Nov 2025
Disliked: Cleanliness, staff & service, amenities
Razoável
Fernando
Stayed 2 nights in Oct 2025
Verified
8/10 Good
Ramon
15 Nov 2025
Liked: Staff & service
Satisfez as expectativas. Porém poderia ter uma estrutura melhor.
O que ainda salva o hotel é o atendimento. Os funcionários da recepção e cozinha são gentis e prestativos.
Já a privacidade da área de banho no banheiro, em relação aos imóveis próximos é nula e não tem como evitar ser visto ao tomar banho. Além disso, o banheiro não tem área de banho separada, ao tomar banho alaga todo e não tem como evitar.
Bom apartamento, bom custo benefício e cumpre o que promete.
Muito bom atendimento.
Luis Henrique
Stayed 3 nights in Aug 2025
Verified
6/10 Okay
Rafael
18 Aug 2025
Liked: Cleanliness, staff & service
Realmente razoável.
Esse hotel tem pontos bons e ruins, entendo que é uma questão de gerenciamento, esse hotel tem tudo para ser um ótimo hotel mas não consegue.
Portos ruins: Chuveiro com pouca água, TV não funciona direito, café da manhã somente o necessário e não aceitam parcelamento, TV somente a vista.
Pontos positivos, bem localizado e no geral limpo e funcionário educados.
Foi frustrante, como imaginei, é uma questão de um bom gerenciamento.
Rafael
Stayed 3 nights in Aug 2025
Verified
6/10 Okay
Angela Maria
26 Jul 2025
Liked: Cleanliness, staff & service
Hotel razoável, boa localização.
O prédio é antigo; o quarto muito simples; banheiro reformado, porém simples. Café da manhã ruim, boas opções de pães e frutas, mas os bolos ruins e o café razoável. A localização é muito boa
Me hospedei neste hotel pela terceira vez e essa, de longe, foi a pior estada nesta cidade e nesta acomodação. Quartos com cheiro de cigarro, cortinas sem limpeza, banheiro sem manutenção, chuveiro em estado de calamidade e café da manhã tenebroso. O único ponto positivo é a localização, sem isso, este hotel poderia vir abaixo.
Fiquei no terceiro andar, acima da cozinha, onde a barulheira começa às 5 da manhã. No chuveiro, precisa correr atras dos pingos. Banheiro sem toalheiro, janela nao fecha e a temperatura só caía. Travesseiros duros. Me deu impressão de decadência.
Localização boa, equipamento simples,mas limpo, estadia rapida, para connhecer.
FERNANDO
Stayed 1 night in May 2025
Verified
6/10 Okay
Anderson
30 Apr 2025
Liked: Cleanliness, staff & service
Localização excelente, atendimento excelente, apenas ressalva sobre quarto onde precisa de uma reforma...
Anderson
Stayed 3 nights in Apr 2025
Verified
8/10 Good
GILNISON
20 Apr 2025
Liked: Cleanliness, staff & service
Café da manhã muito simples
Quero agradecer imensamente ao recepcionista Raí, que se apresentou uma pessoa fora da média, o cara é sensacional, atendimento extraordinário. Gratidão 🙏
Hotel precisa melhorar o café da manhã e serviços.
GILNISON
Stayed 1 night in Apr 2025
Verified
10/10 Excellent
Maria T A
20 Apr 2025
Liked: Cleanliness, staff & service
Hotel precisa melhorar o café da manhã e serviços
Quero agradecer imensamente ao recepcionista Raí, que se apresentou uma pessoa fora da média, o cara é sensacional, atendimento extraordinário. Gratidão 🙏
Hotel precisa melhorar o café da manhã e serviços.
Maria T A
Stayed 2 nights in Apr 2025
Verified
8/10 Good
Marco
12 Apr 2025
Liked: Cleanliness, staff & service, room comfort
O quarto em que eu estive precisa de uma boa reforma. Troca de ar condicionado por um mais moderno.