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Ulasan untuk The Hotel Saratoga, Ascend Hotel Collection

2.5 out of 5
The Hotel Saratoga, Ascend Hotel Collection
3291 S Broadway, Saratoga Springs, NY

Ulasan

8,2

Sangat Baik

Penilaian 10 - Sangat Bagus. 464 dari 1002 ulasan" "
Penilaian 8 - Bagus. 315 dari 1002 ulasan" "
Penilaian 6 - Cukup Baik. 117 dari 1002 ulasan" "
Penilaian 4 - Buruk. 61 dari 1002 ulasan" "
Penilaian 2 - Sangat Buruk. 45 dari 1002 ulasan" "

8,6/10

Kebersihan

8,8/10

Staf & layanan

8,4/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

Ulasan

8/10 Bagus

Rosemary

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Rick

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Joe Cilione, Leadership Team pada tanggal 4 Mei 2024
Thank you so much for sharing your feedback! We look forward to hosting you again on future travels to Saratoga Springs!

6/10 Cukup Baik

Natalia, Rutherford

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
It was pretty noisy because our room was right next to the back entrance and stairs, so we could hear people coming and going.
Menginap 2 malam pada bulan April 2024
Tanggapan dari Joe Cilione, Leadership Team pada tanggal 4 Mei 2024
Thank you for your comments! We appreciate your genuine feedback!

10/10 Sangat Bagus

Marion Nathan

Bepergian bersama teman
Nice and quiet!
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Jennifer

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All was great here.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! We are so glad to hear you enjoyed your stay, we look forward to hosting you again soon!

10/10 Sangat Bagus

deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Deborah, Thank you for the 5 star rating of The Hotel Saratoga! Your feedback is greatly appreciated, we look forward to hosting you again soon!

10/10 Sangat Bagus

Patricia

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
very quiet and very clean, staff welcoming.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated, our staff strives to create a clean welcoming environment and hope to host you again soon!

10/10 Sangat Bagus

John

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Gina

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice, clean, well stocked. Very friendly, comfortable! Receptionist was lovely & helpful. She also was the cook & made me the best turkey club sandwich I ever had!
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deonna M pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

6/10 Cukup Baik

Mary

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Roland

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very clean
Menginap 1 malam pada bulan April 2024
Tanggapan dari Deonna pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Buruk

Brian

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan
Newly renovated and spacious. The hot water didn't work but the host let me use a shower in another room.
Menginap 1 malam pada bulan April 2024
Tanggapan dari Dawn p pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey, We are glad to hear that our host was able to find a solution that worked for you!

10/10 Sangat Bagus

Lori

Disukai: Kebersihan, fasilitas
Clean and spacious. Close to downtown, but not walkable.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Carole

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
The lady running the breakfast room was beyond nice. Everything was perfect with numerous items to choose from.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 Bagus

Crystal

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Katie

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tidak Disukai: Fasilitas
Very clean and nice hotel with friendly staff. Fitness center was alright. The free breakfast was fantastic.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Kayka

Bepergian bersama teman
Disukai: Kondisi & fasilitas properti
What a wonderful place to stay! I will be going back
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Buruk

Pei-Yu

Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
There were lots of cockroach bodies everywhere in the lobby. And the carpet looked like it had never been cleaned since the hotel was built. The room smelt like ashes. I gave two stars for kind staff but I’ll definitely not return to this place.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey. I was unable to find a reservation under the name "Pei-Yu". Please contact the hotel directly to address any concerns.

8/10 Bagus

Todd

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Nice room, very clean. A quiet property with convenient parking. Cleaning staff had neglected to leave soap, shampoo, etc in the bathroom. Some parts of the facility were under renovation (exercise room).
Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Diane

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It's a little bit pricey but it's worth!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Lizette

Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

4/10 Buruk

Sherida

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
I don’t generally post negative reviews but traveling with a family of 4, I booked this property specifically because it could accommodate us comfortably. Had booked king room with a kitchenette and a pull out couch. I called twice to confirm the room. After checking in and arriving at the room, I was informed the room type was not available. No pull out couch or kitchenette. I had to seek persistently seek out bedding, towels. There were sticky traps in the room and we had an encounter with a cockroach. On the 3rd day we requested the room to be cleaned. That only consisted of taking out bathroom trash and taking but not replenishing bath towels! In the end we were given pool towels. On the plus side, staff are friendly, apologetic but not amply staffed to support guest needs with housekeeping.
Menginap 3 malam pada bulan Maret 2024
Tanggapan dari Deonna pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

8/10 Bagus

Yoshie

Disukai: Kebersihan, staf & layanan
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Sandra

Very nice staff.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Deonna pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Jennifer

Disukai: Kondisi & fasilitas properti
Great stay!
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I was working in the area and found this hotel. It was very convenient to locks restaurants and my job site. While staying there I had a family issue and had people calling but I wasn’t at the hotel. My phone was dead and since I was at the casino i lost track of time. When I got back to the hotel I was informed by Zachery that I had many phone calls and that I should check in with my family. Some of my relatives don’t speak English so Zachery took the multiple messages and made sure I was able to call them back. Good news, my niece was born healthy, 8lbs 7oz. Also great buffet breakfast!
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! We are so happy to hear about the birth of your beautiful niece! We look forward to hosting you and your family again soon!

10/10 Sangat Bagus

Crystal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice hotel. I would definitely stay again. Only dislike was the suites being very close to the road and the noise from passing vehicles.
Menginap 2 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

10/10 Sangat Bagus

Tracy

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Every quite and clean
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated! We look forward to hosting you again!

2/10 Sangat Buruk

Payal

Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was virtual check in and just not clean
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey, your feedback is greatly appreciated!

10/10 Sangat Bagus

Sean

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Best hotel I’ve stayed at for the price. Amazing staff and extremely professional and helpful. Highly recommend this hotel.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for your kind words! Our staff strives to create a professional and safe environment for all of our guests! We look forward to hosting you again soon!

8/10 Bagus

brandon

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey, Your feedback is greatly appreciated! We hope that when your in the area again, you'll stop in to try our amazing food at our Spa City Bistro!

6/10 Cukup Baik

Lwiindi

Disukai: Kebersihan, staf & layanan
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey!

8/10 Bagus

Frank, Montreal

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 24 Apr 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated!

2/10 Sangat Buruk

Laura

Bepergian bersama teman
Tidak Disukai: Fasilitas
No real human waiting 5 minutes for keys to print holding 100 dollars for dogs or damages get real
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
We're truly sorry for any inconvenience or frustration you experienced during your check-in process. Your feedback is invaluable, and we apologize for not meeting your expectations in terms of efficiency and transparency regarding our policies. Rest assured, we take your concerns seriously, and we'll use them to improve our service moving forward. If there's anything else we can do to enhance your stay or address any remaining issues, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to restore your confidence in our hotel.

10/10 Sangat Bagus

Steven, New Orleans

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Computer kiosk remote front desk staff for check-in was off-putting, but after that everything was new, modern, clean, comfortable and excellent
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel to be new, modern, clean, comfortable, and excellent overall. We apologize if the computer kiosk check-in process was off-putting for you. We understand that technology may not be everyone's preferred method, and we appreciate your feedback on this aspect of your stay. Your comments will help us continually improve our services to ensure that all guests have a seamless and enjoyable experience from start to finish. We hope to welcome you back again soon for another fantastic stay!

10/10 Sangat Bagus

Gaetan

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Très bien, mais loin des services
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
Nous vous remercions d'avoir partagé votre expérience avec nous. Nous sommes ravis d'apprendre que vous avez trouvé notre hôtel très bien en termes de modernité, de propreté et de confort. Nous comprenons cependant que l'éloignement des services puisse être un inconvénient pour certains clients. Nous prenons note de votre commentaire et nous efforçons constamment d'améliorer notre offre pour offrir une expérience plus complète à nos clients. Vos commentaires sont précieux pour nous et nous aideront à nous améliorer. Nous espérons avoir le plaisir de vous accueillir à nouveau dans un avenir proche pour une expérience encore plus satisfaisante.

10/10 Sangat Bagus

Carol

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location..free parking..attractive and roomy rooms. Close to town..5 minutes. Second time i have stayed here..would stay again.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
We're thrilled to hear that you had such a positive experience during your stay with us! It's fantastic to know that you enjoyed our great location, free parking, attractive and spacious rooms, and proximity to town. We're honored that you chose to stay with us again and that you would consider returning in the future. Thank you for your loyalty, and we look forward to welcoming you back for another wonderful stay!

10/10 Sangat Bagus

Nicholas

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

8/10 Bagus

WILLIAM

Disukai: Kebersihan, kondisi & fasilitas properti
New, clean, good value Just outside Saratoga springs ny
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Jess pada tanggal 11 Feb 2024
Thank you for your feedback! Were delighted to hear that you enjoyed your stay. We strive to provide a comfortable stay for our guests. We hope you had a wonderful time exploring the Saratoga Springs area and that you'll choose to stay with us again in the future. Safe travels

6/10 Cukup Baik

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kenyamanan kamar
Staff was nice and place was immaculate. However, the pillows were the worst of any hotel we have stayed at in the past three years. Extremely large and lumpy. I would have preferred one nice pillow to four dreadful pillows.More over, the property could only invite.
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Everyone was very kind and accommodating - thank you so much!
Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
You're very welcome! It's wonderful to hear that our team was able to provide you with kind and accommodating service during your stay. We truly appreciate your recognition and thank you for choosing our hotel. Should your travels bring you back this way, we'll be here to welcome you with open arms. Safe travels and we hope to see you again soon!

10/10 Sangat Bagus

John

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was quiet, safe, easy parking
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
We're delighted to hear that you enjoyed a peaceful and secure stay with us! Providing a quiet and safe environment is a top priority, and we're pleased that you felt comfortable during your time here. Easy parking is certainly a convenience we strive to offer, and we're glad you found it convenient. If your travels bring you back to the area, we'd be thrilled to host you again for another tranquil and hassle-free experience. Thank you for choosing our hotel, and we look forward to welcoming you back in the future!

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The room had the things that I like to have. Fridge. Microwave. Coffee maker. Even a sound machine! Comfy bed. Buffet breakfast. I would definitely come back!
Tanggapan dari Jess pada tanggal 24 Jan 2024
We're delighted to have provided all the amenities you enjoy. Its fantastic to hear you found the bed comfy and enjoyed our buffet breakfast. We look forward to hosting you on your next visit!

8/10 Bagus

Marc

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Clean, nice, friendly
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 24 Jan 2024
Thank you for your positive feedback! We're delighted to hear that your experience was clean, nice, and friendly. We appreciate your kind words and hope to welcome you back soon!

10/10 Sangat Bagus

Kim

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 24 Jan 2024
Kim,Thank you for the 5 star rating of The Hotel Saratoga! We look forward to hosting you again soon!

10/10 Sangat Bagus

Steve

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Check in was smooth and the room was nice. I thought the towels were awesome (not like the ring ones I'm used to). Also breakfast had nice variety, everything was clean, and staff was helpful.
Tanggapan dari Jess pada tanggal 24 Jan 2024
We're thrilled to hear that your check-in was smooth, the room met your expectations, and you enjoyed the awesome towels. Its great to know you found our breakfast offerings varied, everything clean, and our staff. We look forward to hosting you again in the future!

10/10 Sangat Bagus

Lauren

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 24 Jan 2024
Lauren,Thank you for the 5 star rating of The Hotel Saratoga! We look forward to hosting you again soon!

10/10 Sangat Bagus

Eileen

Menginap 4 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 25 Feb 2024
We're grateful for your valuable feedback and appreciate you taking the time to share your thoughts with us. If there's anything else we can assist you with or if you have any further comments, please feel free to reach out. We strive to provide the best possible experience for our guests, and your input helps us achieve that goal. Thank you for choosing us, and we hope to have the pleasure of welcoming you back soon!

10/10 Sangat Bagus

petra

Disukai: Kebersihan, kondisi & fasilitas properti
Few items needed attention, but over all, just wjat we needed, clean, fairly priced, excellent location for us. Staff was friendly and helpful
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 9 Jan 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated. We look forward to hosting you again soon!

8/10 Bagus

Martin

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Jess pada tanggal 24 Jan 2024
Thank you for taking the time to complete our survey! Your feedback is greatly appreciated