Cari Kastel di Sarnitsa

"Located near the Kleptuza lake in Velingrad, Bulgaria, this place is perfect to visit with your adult parents - the aqua jets are designed to massage the entire body, and specifically feet, shoulders, and back, parts that need the special mineral water treatment, so the peripheral nerve system is reenergized. The local food is fresh and delicious, and the staff is very friendly."

"EVET "

"Very charming place with welcoming people!"

"Best spa in area"

"Quarto limpo, grande, tranquilo. Refeições boas. Piscinas limpas e quentinhas. Não usei o SPA por opção minha. Bom estacionamento coberto. A recepcionista do check in foi maravilhosa, dia 16/05 , atenciosa, simpática , me levou até perto da cancela que acessa o estacionamento, mostrou o hotel, avisou que tentaria um check out às 14h se o apartamento não estivesse com reserva e tudo com um sorriso no rosto. Em contra partida, a recepcionista do dia 17 era totalmente diferente. Não esboçou um...

"The hotel is situated in the mountains. We travelled here by the vintage narrow mountain train and arrived at a derelict train station. I contacted the hotel who kindly organised a taxi collection for us. The hotel is clean and the room was really nice and the bed is comfortable. I like the fact the hotel provide a bowl of fresh fruit in the room. The hot spring pools were lovely and great they stay open until 8pm. The restaurant food was really nice and also reasonably priced. The breakfast...

"The staff were fantastic and the facilities are amazing."

"Our room was spacious with a nice balcony and lovely Mountain View’s. We used the jacuzzi but the jets didn’t work. The sauna and steam room were great. The breakfast on Sunday was quite a spread. The hostess was quite brusque. We enjoyed our stay. We had a car. The walk to town would be too long for some people."

"Çok güzel bir hoteldi(bazı kısımlar tadilat nedeni ile kapalı olsa da)Çalışanlar çok ilgili ve yardımsever di biz iki aile olarak gittik ve çok eğlendik,tek olumsuz eleştirim yemekler konusunda olabilir her gün her öğün de hep aynı yemeklerin çıkarılması 3 gün üstü konaklamalarda sıkıcı oluyor."

"Good breakfast, nice pool area. Staff has to work on a "customer-first" attitude. The hotel is a bit of a walk to shops and restaurants and feels a bit too remote off season. There was also a building site next door. It's worth booking mountain view for a better experience."

"Un accueil chaleureux et professionnel."

"nice and friendly"

"From the moment we arrived, our experience was highly disappointing. The hotel is situated in an unpaved area with rough gravel roads, surrounded by an overgrown vacant lot. Upon arrival, there were no English-speaking staff members available at the front desk. Instead, we were greeted by a maintenance worker who appeared to handle multiple roles. While he was exceptionally polite, helpful, and welcoming, he spoke only Bulgarian, which made communication difficult.When we were escorted to our...