6/10 Cukup Baik
Kathleen
Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
23 Jul 2025
Tidak Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
We checked in late, after driving all day, we arrived around 9pm, the pool closed at 10 pm so the kids were still happy to have some swim time before bed. The check in clerk was so lovely, she was having problems with the computers so her manager (it was a night supervisor) came over to help. She was so rude, short and demeaning to both her staff member, then towards me. I was so put off, but we were so tired, or we would have canceled and went elsewhere. It didn't get better from there, the pool staff (1 person, male, young guy) was so hot and bothered by us and the other patrons asking for a towel (they keep those locked up) then told us the pool, sauna and area actually closed 30 minutes earlier then we were told at front desk and what is advertised on their website and the Expedia App (10pm they closed at 930). The whole experience was awful. we went back down to front desk to get snacks and oh boy, you would have thought I asked this women to make my kids doritos from scratch, a whole production! get the binder. get the other binder with prices in in, get your calculator, get yours pen, she huffed the entire time, like ma'am, your ledger is not my fault or problem, this young lady is doing her best (they hotel clerk) and my kids just want some chips. she was insufferable. We stayed in Sault Ste Marie for another 2 nights but made sure to change Hotels. I wouldn't stay here unless I absolutely had too.
Kathleen
Menginap 1 malam pada bulan Juli 2025
