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Ulasan untuk Hilton Garden Inn Savannah Midtown

3 out of 5
Hilton Garden Inn Savannah Midtown
5711 Abercorn St, Savannah, GA

Ulasan

8,0

Sangat Baik

Penilaian 10 - Sangat Bagus. 438 dari 1001 ulasan" "
Penilaian 8 - Bagus. 298 dari 1001 ulasan" "
Penilaian 6 - Cukup Baik. 137 dari 1001 ulasan" "
Penilaian 4 - Buruk. 80 dari 1001 ulasan" "
Penilaian 2 - Sangat Buruk. 48 dari 1001 ulasan" "

8,4/10

Kebersihan

8,6/10

Staf & layanan

7,8/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,0/10

Ramah lingkungan

Ulasan

8/10 Bagus

Kelly

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We were on the third floor and it was pretty loud, which I don't blame the property for because it was the people staying there. It was not ideal though.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari AGM pada tanggal 17 Mei 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience you experienced during your stay.

10/10 Sangat Bagus

Robert

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari AGM pada tanggal 14 Mei 2024
Thank you for leaving your feedback. We look forward to seeing you on your next visit.

4/10 Buruk

robert

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Room was dirty. Sink didn't drain. Fan in the bathroom didn't work. The power went out in half of our room. We just thought it would be better for the price we paid.
Menginap 2 malam pada bulan Mei 2024
Tanggapan dari AGM pada tanggal 14 Mei 2024
Thank you for leaving your feedback. I have passed this communication on to our department heads

8/10 Bagus

Veronica

Bepergian bersama keluarga
Everything was great.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari AGM pada tanggal 14 Mei 2024
Thank you for taking time to leave your feedback

8/10 Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AGM pada tanggal 7 Mei 2024
Thank you for taking time to leave you feedback. We look forward to seeing you on your next visit.

10/10 Sangat Bagus

Hillaree

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great and relaxing stay
Menginap 1 malam pada bulan April 2024
Tanggapan dari AGM pada tanggal 24 Apr 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 Sangat Bagus

henry

Menginap 2 malam pada bulan April 2024
Tanggapan dari AGM pada tanggal 7 Mei 2024
Thank you for taking time to leave you feedback. We look forward to seeing you on your next visit.

4/10 Buruk

Raed

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti
Filthy carpet, noisy AC, old TV and expensive. I paid $310 for 1 night $7 parking $13 breakfast
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari AGM pada tanggal 5 Mar 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience during your stay. I have passed your feedback to all department leaders. Again, we apologize for any inconvenience.

2/10 Sangat Buruk

William

Tidak Disukai: Staf & layanan
I had to wait for 25 minutes to check in. When I got to the clerk I was told my room was not ready. Check-in was at 3 PM and I arrived at 5 PM. The lady behind the counter had an attitude. Completely unacceptable.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari AGM pada tanggal 27 Feb 2024
Thank you for taking time to leave your feedback. I have passed this to all department leaders. We are definitely sorry for inconvenience caused during your stay.

8/10 Bagus

Andraya

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Great option for our Savannah stay! Close enough to downtown without the crazy prices.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari AGM pada tanggal 24 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

8/10 Bagus

Lee

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We stayed 2 nights. They give maid service after 2 days. This was disappointing. They will supply extra towels etc but not making the bed etc
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari AGM pada tanggal 18 Feb 2024
Thank you for taking time to leave your feedback. We are sorry for the inconvenience caused to you during your stay. I have passed this information to all department leaders. Again we apologize for the inconvenience and hope to see you on your next visit to Savannah.

10/10 Sangat Bagus

john

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Awesome staff
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari AGM pada tanggal 15 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 Buruk

Claudia

Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Not a happy person
Started off I was trying to check in. 2gentlemen tried. Finally after numerous tries I received my key. Unpacked and tried to get internet No luck. Brought my phone down to have help and it was discovered I wasn’t checked in. How can that be?? Eventually I was checked in. In morning I tried to shower. No luck there Shower head did not work. After chatting to front desk he did come up and OPEN another room for us to shower. This should not have ever happened. He wanted me to wait until the maintenance man came in….i had to explain how unhappy that would make me. I think the 2 star was given because our sleep was pleasant.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Owner pada tanggal 29 Jan 2024
Thank you for taking the time to review us, Claudia. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

6/10 Cukup Baik

Sabrina

Tidak Disukai: Kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 29 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

8/10 Bagus

Eva

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari AGM pada tanggal 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

2/10 Sangat Buruk

Wesley

Disukai: Kebersihan, kenyamanan kamar
Tidak Disukai: Staf & layanan
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 19 Jan 2024
Thank you for taking the time to review us, Wesley. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Bagus

Eileen

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Great for a stop over…
We only stayed one night as a stop over driving down to Florida. It’s only a 15 min Uber into downtown. The room was comfortable and everyone was pleasant and helpful.
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari Owner pada tanggal 15 Jan 2024
Eileen, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

4/10 Buruk

DORIS

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Hotel has gone down in quality.
Breakfast was abysmal.
Menginap 3 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 15 Jan 2024
Thank you for taking the time to review us, Doris. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Buruk

Alan

Menginap 2 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 15 Jan 2024
Thank you for taking the time post about your experience, Alan. We take every review seriously and believe this experience deserves additional attention. Please reach out to us directly to further discuss this offline. You can ask to speak to our General Manager ______. Thank you.

6/10 Cukup Baik

Traveler terverifikasi

Bepergian bersama keluarga
Just OK
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 8 Jan 2024
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

10/10 Sangat Bagus

Silvana

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Loved our stay. Front desk girl was a sweetheart. Beautiful property.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 31 Jan 2024
Silvana, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

10/10 Sangat Bagus

Abdulaziz

Bepergian bersama keluarga dan anak
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 3 Jan 2024
Abdulaziz, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Bagus

Yaco, Miami

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 1 Jan 2024
Yaco, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

8/10 Bagus

Brianna

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I had to take a cold shower due to some issue with the hot water. It was 40 degrees outside.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 1 Jan 2024
Brianna, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Sangat Buruk

Juan

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 1 Jan 2024
Thank you for taking the time to review us, Juan. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

4/10 Buruk

Iliana

Disukai: Kebersihan
Tidak Disukai: Staf & layanan
Tanggapan dari Owner pada tanggal 31 Jan 2024
Thank you for taking the time to review us, Lliana. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Bagus

Christine

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The handicapped accessible room we had was well-equipped and clean. But the placement of the room all the way at the end of a long hall from the elevator was an ADA nightmare and left my recent-amputee husband and I wondering what able-bodied architect didn’t think it through.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 1 Jan 2024
Christine, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Bagus

Michael

Tanggapan dari AGM pada tanggal 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 Sangat Bagus

Catherine

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 22 Des 2023
Catherine, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Bagus

Mayra

Tidak Disukai: Staf & layanan
The hotel was nice and clean. However, we had to wait 4 hours with many other people to get our room. They didn’t have enough staff to be able to clean the rooms on time and assign the rooms. The waiting in the lobby was a torture.
Tanggapan dari AGM pada tanggal 13 Feb 2024
Thank you for taking time to leave your feedback. We are sorry for any inconvenience this may have caused during your stay. I have passed this information to all department leaders. Again, we apologize for any inconvenience and look forward to seeing you on your next visit.

2/10 Sangat Buruk

Lyn

Tidak Disukai: Fasilitas
At check in was told that the $50 pet fee listed on hotel website was now $75. Room had broken shade, broken toilet seat, broken lamp. Dirty rugs. Rooms looked nothing like website photos. Stay away.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 20 Des 2023
Thank you for taking the time to review us, Lyn. It is never our intention to disappoint a guest. We will review this feedback during our next team meeting to ensure it does not happen again. Please don’t hesitate to reach out to the hotel directly if you would like to discuss this issue further. We hope to welcome you back in the future for a more positive experience.

10/10 Sangat Bagus

Deborah

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Parking was difficult.
Tanggapan dari AGM pada tanggal 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

4/10 Buruk

Justin

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, fasilitas
The room itself was clean and comfortable. They don't tell you when booking about a $8/night parking fee enforced at check in. They have a breakfast buffet however they don't tell you it's >$10 per plate charged to card on file. They mark the price on a small whiteboard in the corner. Hotel conditions were great but the additional charges they sneak in are ridiculous
Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 18 Des 2023
Thank you for taking the time to share your feedback with us about your recent stay, Justin. We strive to provide our guests with the best value for their travel dollar and apologize if you feel we were not successful. Please feel free to reach out to the hotel directly if you would like to discuss your feedback further offline. We hope to welcome you again in the future.

8/10 Bagus

Lynette

Bepergian bersama keluarga
Disukai: Kebersihan, kondisi & fasilitas properti
Didn't like...they don't accept cash...for example, items from the very limited eating menu. And the pulled pork sliders were beyond dreadful. So, eat elsewhere, but anyone employed were super friendly and helpful
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 16 Des 2023
Lynette, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

10/10 Sangat Bagus

Taaffe

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were all helpful and super friendly. Melanie was so compassionate kind during really tough time in our lives. We can never thank them all enough.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 12 Des 2023
Taaffe, we appreciate you taking the time to review us. We are very glad to see our staff and property resulted in you having a great stay. Safe travels, and please come see us again in the future!

10/10 Sangat Bagus

Catherine De

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great front desk staff. Room was beautifully appointed and very clean! Hallway carpets could use a refresh. Close to terrific shopping as well.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 8 Des 2023
Catherine, thank you so much for your kind words. We really appreciate you taking the time to share your experience with us! Hope to see you again soon.

8/10 Bagus

Juan

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Very little parking available
Tanggapan dari AGM pada tanggal 13 Feb 2024
Thank you for taking time to leave your feedback. We look forward to seeing you on your next visit.

10/10 Sangat Bagus

Donald

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 8 Des 2023
Donald, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Bagus

Peng

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 8 Des 2023
Peng, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

6/10 Cukup Baik

Amanda

Bepergian bersama keluarga
Disukai: Kebersihan
Overall this hotel was average. The breakfast for $11.95/person was not worth it. It was a busy weekend and the breakfast was not being kept freshly supplied, disappointing for the price.
Menginap 2 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 6 Des 2023
Amanda, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

2/10 Sangat Buruk

Roxsanne

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Owner pada tanggal 6 Des 2023
Thank you for taking the time to review us, Roxsanne. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

8/10 Bagus

Nicole

Bepergian bersama teman, Bepergian bersama hewan peliharaan
Disukai: Fasilitas, kondisi & fasilitas properti
The hotel was easy to find and very close the Montgomery gate at HAAF. My husband and I refused to use the keirig as we weren't sure the last time it was cleaned, it was very dirty. The carpets needed vacuumed better. The rest of the room was clean enough for a 1 nights stay. It is a pet friendly hotel, that's another $75. The bed was comfortable. $7 a day for parking is weird to us. We didn't eat breakfast but was informed it was 11.95 pp per day. There are many eatieries near by and within walking distance. The staff weren't the most attentive at the desk, I had to wait both times for several minutes. Overall for the convenience to HAAF, where our son is stationed , we would stay again.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 29 Nov 2023
Nicole, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

8/10 Bagus

Steven

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Good experience. Check in was quick, helpful staff. Nice and clean property. Room was clean and quiet. Bed was ok and pillows were uncomfortable. They charge extra for parking and breakfast, not good.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 28 Nov 2023
Steven, thank you for taking the time to leave us such a great review! Our team is glad we were able to help you enjoy your stay and will use your feedback to improve even better for the future! We hope to host you again next time you are in the area!

6/10 Cukup Baik

Leigh

Traveler bisnis
Disukai: Kenyamanan kamar
Meh.
The staff has the lovely southern manners. They are very inefficient. I had to wait quite a while to check in. Parking is crazy expensive for a suburban hotel. Breakfast is a substantial amount extra. My toilet seat was broken. The repair guy spoke zero English. He tried to access my room while I was in my PJs. It never got fixed during my stay. They make up rooms every other day. After a long hard day, I had to track down coffee. Then when it was my day, I wanted to chill in my room and have coffee, FaceTime with my daughter and prepare for my trip to Rome. In 5 days, my room was serviced once.
Menginap 5 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 23 Nov 2023
Leigh, thank you for taking the time to leave us review. We appreciate the constructive feedback, and we will be sure to use this to improve our service in the future. We hope for the opportunity to host you again soon.

6/10 Cukup Baik

Grant

Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 22 Nov 2023
Thank you for taking the time to review us. We’re so glad that we were able to accommodate you during your stay. We hope to see you again soon.

4/10 Buruk

Miranda

Bepergian bersama keluarga
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Disappointed Stay
Parking is a nightmare. Shower didn't have hot water.
Menginap 2 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 20 Nov 2023
Thank you for taking the time to review us, Miranda. It is never our intention to disappoint a guest. Please feel free to reach out to the hotel directly if you would like to discuss your stay with us further. We hope to welcome you back in the future for a more positive experience.

10/10 Sangat Bagus

Robbie

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The property is in good shape, the rooms are spacious and clean. Beds were comfortable a/c worked well. The staff was very helpful. The location is the best and you can do anything downtown with ease. Would recommend this hotel and would stay again.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Owner pada tanggal 21 Nov 2023
Thank you very much for giving us an excellent score. Our team's commitment to service and guest satisfaction is our main focus, and we are delighted to hear you enjoyed your stay. Looking forward to welcoming you back again soon!

10/10 Sangat Bagus

Maria Nella

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Todo muy bien el personal muy atentos
Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 20 Nov 2023
Maria, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.

8/10 Bagus

Kurt

Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 10 Nov 2023
Kurt, we appreciate the great review! We are glad to see you enjoyed your stay with us, and hope you choose us again next time you are in the area!

10/10 Sangat Bagus

Joann, Hinesville

Menginap 1 malam pada bulan November 2023
Tanggapan dari Owner pada tanggal 29 Nov 2023
Joann, we appreciate you taking the time to review us and leave a perfect rating! We are thrilled to see you enjoyed your stay, and hope you choose us again next time your travels bring you this way.