8/10 Bagus
Tamara
Bepergian bersama teman
4 Apr 2026
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
My experience was okay. Morning of, they approved my request for early check in (I requested it days beforehand) but we were already on our way so we were not able to take advantage (still was charged for it).
When we got there the valet guys were just standing out side but we were not helped with our bags lol I was checking in and I see my partner making multiple trips to bring our bags in (eventually he found a bag cart and loaded them on there).
At check in, I was charged the full price of the room + incidentals, even though the room has already been paid for. The girl who checked me in said nothing, after she charged my card she just handed me room keys. When I noticed the charged I messaged them thinking it’s an error, they tried to say the charge was valid and they would email me a receipt, which they did not (I went to the desk the next day and they apologized and said it was an error).
Outside of that, our stay was very nice. The room was very pretty and had a great view and balcony. We got couples massages at their spa (FYI it’s not a real spa, it’s an empty hotel room with massage beds.. which was a little off putting (due to the price) but they did a good job).
We were also approved for late check out but opted to check out early (still was charged for it). We loaded our bags back into our car and left.
I like good customer service so I likely will not be back, but the property/room is beautiful.
Tamara
Menginap 3 malam pada bulan Maret 2026
