Saybrook Manor hotel guide. Best Western hotel in Saybrook Manor, Old Saybrook

"Room was clean, climate control worked well kept room comfortable, bathroom was nice. Only thing I would suggest would be a complementary bottle of water for each guest. "

"Parking is easy and plenty.. Did not use laundry service.."

"Very welcoming staff. Average accommodations but comfortable and convenient to supermarket. "

"This property needs a serious upgrade. It was quiet and clerk was helpful."

"I was pleasantly surprised with every aspect of my stay Sparks by Hilton, especially the price. My only complaints, which isn’t much in the grand scheme of things, is they don’t provide cups (plastic or otherwise) in the room and for a newly refurbished property, the toilet was small, low to the ground and seemed older. I will definitely be staying there again. The location is ideal for the area. "

"Staff was kind but no extra washcloths the property has a lot of dog poop. The bath soap smells really good."

"This was my first time at Water’s Edge and will definitely not be my last. Our stay was wonderful. Becky at the front desk was "

"Very friendly "

"Room was absolutely neglected. Front desk staff was very unaccommodating, rude and condescending. There was a snowstorm during my visit. The parking lot was never plowed properly nor salted, sanded etc. I had fallen twice during the duration that I was trying to dig my car out, I asked the front desk staff if we could use their shovels. They told me that there would be a $50 deposit because they didn't want us to break them. I was absolutely appalled by that, considering the fact that I believe it would have been their job to take care of the property maintenance in that situation. Doors and stairways were not shoveled on the outside of the building, leaving us dropped with 3 ft of snow in front of the doors at points in time during the storm. I was mocked by the young lady that works the front desk multiple times for an incident that had occurred while I was there. I was fleeing a domestic violence situation, I had notified the staff of that and it was completely disregarded and laughed about in front of my face by the staff. I will never stay at this establishment again nor will I ever recommend it. In extreme disappointment for a local establishment."