I apologize for the inconvenience caused by the lack of elevators and the dated condition of our building.I am deeply sorry for the discomfort this caused, particularly given your asthma condition. Maintaining a clean and fresh environment is a top priority for us. I will personally investigate the matter to identify the source of the odor and take immediate steps to address it.We will be working closely with our housekeeping team to reinforce these standards and prevent such occurrences in the future.

I want to sincerely apologize for the inconvenience you experienced during your recent stay at our hotel. I am truly sorry to hear about the issues with the shower in your room and the difficulty you encountered in reaching our front desk.I have addressed the communication lapse with our front desk team to ensure that such delays do not happen in the future. Additionally, I will personally look into the maintenance concerns you raised regarding the broken shower and work to have it promptly resolved.Thank you for bringing these issues to our attention, and we hope to have the chance to welcome you back and provide you with the excellent service you deserve.

We apologize for any inconvenience caused by the issues you encountered in the room, specifically the broken veneer in the bathroom and the occasional temperature fluctuations in the water. Your observations are valuable to us, and we will be addressing these concerns promptly to ensure that future guests do not encounter similar issues.

I apologize for the discomfort caused by the worn-out beds and the disturbance from noise in the room above. we are taking immediate steps to address the issues you raised. We are looking into upgrading our bedding to ensure the comfort of our guests, and we will also be investigating the noise disturbances to implement effective solutions.