"Overall, the resort was very nice, clean, and well-maintained, and I genuinely enjoyed my visit. However, I did experience an issue with transportation and the customer service provided through Expedia that negatively impacted my experience.
I booked my stay through a third party, Expedia, which I have used several times in the past without any issues. Prior to my trip, I contacted the resort regarding transportation and was informed through Expedia that transportation to and from the airport had been granted for my party. I was also instructed that there would be a shuttle available. However, the link provided to arrange the shuttle did not work, and the WhatsApp contact provided was also unsuccessful.
While at the resort, I went to speak with the Expedia customer service representative to seek assistance with the transportation issue. Unfortunately, the representative I spoke with was very rude, dismissive, and short with both me and my party. She repeatedly stated, “When you travel, you address the problem the day of,” and continued repeating that we should have come to see her on the day we arrived.
I understand that there may have been a specific process that needed to be followed, and I would have been more than willing to address the issue sooner if I had been aware of that requirement. However, the representative’s tone, body language, and overall manner of communication were inappropriate and made me and my party feel uncomfortable and unwelcome."
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