Dear Firozali,Om Swastyastu,Thank you for sharing your experience at Grand Mercure Bali Seminyak.We're pleased to hear that you found our staff to be very cooperative and our hotel to be clean. Providing excellent service and maintaining a clean environment are our top priorities.We understand your feedback regarding the location of our hotel on a narrow street, which may be far from the nightlife. While we strive to provide a tranquil environment for our guests, we also offer transportation options and recommendations for exploring the vibrant nightlife of Bali.Thank you for choosing Grand Mercure Bali Seminyak, and we hope to have the opportunity to welcome you back for another pleasant stay in the future.Warm regards,Management

Dear Victoria,Om Swastyastu,Thank you for sharing your feedback on your recent stay at Grand Mercure Bali Seminyak.We're thrilled to hear that you found our staff to be awesome and enjoyed our pool and bar area. Your satisfaction with our team's service and facilities is our top priority.We appreciate your suggestion regarding requesting a pool view room, as we understand the importance of a pleasant view during your stay. We will take this into consideration to ensure that our guests have the best possible experience.Thank you for choosing Grand Mercure Bali Seminyak, and we look forward to welcoming you back for another great stay in the future.Warm regards,Management

Dear Mr. Hugh,Om Swastyastu.Thank you for sharing your rating! If there's anything specific you'd like to address or any aspect you feel could be improved, please feel free to let us know. Your feedback is valuable in helping us enhance our services.Mathias RompasFront Office Manager

Dear Therese,Om swastyastu.That sounds wonderful! Having friendly staff and a convenient yet tranquil location can make a stay truly enjoyable. Being close to essential amenities like convenience stores, restaurants, and shops while maintaining a quieter atmosphere is a great balance. If there's anything specific you feel we can improve or if you have further feedback, feel free to share. We're here to make your stay even better!Mathias RompasFront Office Manager

Dear Mr. Leo,Om Swastyastu,Thank you for your brief yet appreciated feedback. We're delighted to hear that you found the room very comfortable and clean.We look forward to welcoming you back in the future. If there's anything specific you'd like for your next stay, please feel free to let us know.Warm regards,Mathias RompasFront Office Manager

Dear Ms. Kristy,Om Swastyastu,Thank you for sharing your detailed feedback about your stay at our hotel. We truly appreciate your comments, and they provide valuable insights for us.It's great to hear that you found the hotel to be very clean, and that you enjoyed the buffet breakfast, particularly the way fresh fruits and pastries were served to ensure freshness and reduced contamination.We understand your concerns about the limited bar service at the pool, and we will certainly work on improving this aspect to provide quicker and more efficient service for our guests. We also appreciate your comments about the sun bed availability and the need for more of them.It's wonderful to know that you found the rooms to be of a great size and the bed comfortable with amazing pillows. We take pride in maintaining a high level of cleanliness, and we're pleased to know that you were impressed by it.Your feedback is highly valuable, and we'll use it to make necessary improvements. We hope to have the opportunity to welcome you back in the future, with these issues addressed. If there's anything specific you'd like for your next stay, please feel free to let us know.Warm regards,Mathias RompasFront Office Manager

Om Swastyastu,Dear Mr. Sanjeev Kumar,Thank you for sharing your feedback. We apologize for any inconvenience you experienced regarding the food options for lunch and dinner. We appreciate your input, and we will certainly take your comments into consideration as we continuously work to improve our services, including our menu offerings.Our goal is to provide a satisfying dining experience for our guests, and your feedback is essential in helping us make necessary improvements.If you decide to visit us again, we hope to offer an enhanced and more enjoyable dining experience. Your feedback is valuable to us, and we are always striving to meet our guests' expectations.Thank you for your time and insights.Warm regards,Mathias RompasFront Office Manager

Dear Shing Tien Amy,Om Swastyastu,Thank you for your kind words and for choosing to celebrate your birthday with us at the hotel. We're delighted to hear that our staff provided you with a memorable and special experience on your special day. It's always our pleasure to make our guests feel appreciated and valued.We're also pleased to hear that you found your room to be clean and that you had a pleasant stay with us. Our team works hard to ensure our guests have a comfortable and enjoyable visit.We hope you had a wonderful birthday celebration, and we look forward to welcoming you back in the future for more memorable experiences.Warm regards,Mathias RompasFront Office Manager

Dear Ms. Donna,Om Swastyastu,Thank you for your feedback. We're glad to hear that you found the hotel a lovely place to stay with very nice staff. Your kind words are much appreciated.We understand your comment about the gym, and we'll consider ways to enhance and upgrade the facilities to provide a better experience for our guests.If you have any specific requests or preferences for your next visit, please feel free to let us know. We look forward to serving you again in the future and providing an even more satisfying experience.Warm regards,Mathias RompasFront Office Manager

Dear Mr. Vince,Om Swastyastu,Thank you for sharing your feedback about your stay. We apologize for the inconvenience you experienced regarding the pool lounges, breakfast, and pool service. For your information, we have add more pool lounges now.We understand that these issues can affect the overall guest experience, and your input is valuable as we continue to work on improvements. We're sorry to hear that your experience was not up to your expectations.If you have any specific requests or preferences for your next visit, please feel free to let us know. We hope to have the opportunity to better serve you in the future.Warm regards,Mathias RompasFront Office Manager

Dear Kay denise,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great review about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

Dear Mr. Brad,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

Dear Ms. Josephine,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best RegardsManagement

Dear Ms. Julie,Om Swastyastu.First of all, we appreciate for taking Your precious time to sharing Your experience.We regret to read your review, I believe we as management was finding the best solution for you and it was not easy at all.Furthermore, we were not receiving all the detail complaints mentioned during your stay. For Your info Your feedback has been shared to all our Team for any further action.Any Guest’s feedback is important to us, rest assured we have area of improving on all mention points and in any case, we respect Your Opinion. The most important matter is the Guest get a good service and a fair value for money.Again thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Management

Dear Daniel,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

Dear Richelle,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best regards,Management

Dear Loise,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your feedback accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. I hope we can serve again in the future with the best way and give you more our best services.Best regards,Management

Dear Barry,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Management

Dear Carmel Monica,Thank you for taking the time to tell us about your experience at the Grand Mercure Bali Seminyak. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Grand Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Mathias RompasFront Office Manager

Dear Mr. Peter,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

Dear Ms. Tara,On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience, right from the kids play area, our swimming pool and our location delighted you. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.With best regards,Mathias RompasFront Office Manager

Dear KISEUNG,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

Dear Mr. Pasquale,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

Dear Carmel Monica,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great review about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

Dear Mr. Daniel,Om Swastyastu.Warm greetings from Grand Mercure Bali Seminyak !We are very grateful for your comments regarding your visit at Grand Mercure Bali Seminyak. It is great for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will serve as a motivation for all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Thank youKind regards,Mathias RompasFront Office Manager

Dear Ms. Hayati,Om Swastyastu.First of all, we want to thank you for choosing Grand Mercure Bali Seminyak for your accommodation in Bali. Thank you for gave us your rating accordingly to your stay. I would like to sincere apology that our services didn’t meet your expectation. If you do not mind, please share us your thoughts to us what should we improve to get better score from you.I hope we can serve again in the future with the best way and give you more our best services.Best regards,Mathias RompasFront Office Manager

Dear Mr. Scott,Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great rating about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

Dear Mr. Peter,Om Swastyastu.Thank you for your willingness to take the time to provide positive feedback regarding your stay at Grand Mercure Bali Seminyak.Glad to know that we managed to exceed your expectations on this visit, starting from the facilities, pool, location, cleanliness and our staff.It is an achievement for us to be able to make your stay memorable.For your info we have already add some menus for breakfast to increase the food variety and options for our guests. Once again we thank you and we hope to be able to serve you and your family again on your next visit.Best regards,Mathias RompasFront Office Manager

Dear Mrs. MANDY, Om Swastyastu.Warmest greetings from Grand Mercure Bali SeminyakThank you for leaving a great rating about Grand Mercure Bali Seminyak. Hope to see you again soon!Best Regards,Mathias RompasFront Office Manager

Dear Ms. Dianne,Om Swastyastu.Warmest greetings from Grand Mercure Bali Seminyak!On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.We have a plan that there will be additional lounges around the pool within this months.I sincerely hope that you will have the opportunity to come back and visit with us again.Best Regards,Mathias RompasFront Office Manager

Dear Ms. Bianca,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !Our team are passionate about making their guests' stays as easy as possible. I am glad that you experienced such service with our team and I am particularly glad to hear that Febby made your stay very special.We have plan to add more pool lounges within this months. Once again we thank you and we hope to be able to serve you and your family again on your next visit at Grand Mercure Bali SeminyakWith best regards,Mathias RompasFront Office Manager

Dear Chang Wan,On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !Our team are passionate about making their guests' stays as easy as possible. I am glad that you experienced such service with our team and I am particularly glad to hear that location, price, the pool, room condition and service made your stay very special.Thank you as well for your suggestion for us regarding sugar container, I will personally deliver this message to our restaurant team.Once again we thank you and we hope to be able to serve you and your family again on your next visit at Grand Mercure Bali SeminyakBest regards,Mathias RompasFront Office Manager

Dear Mr. Mohammad,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !Our team are passionate about making their guests' stays as easy as possible. I am glad that you experienced such service with our team .Once again we thank you and we hope to be able to serve you and your family again on your next visit at Grand Mercure Bali SeminyakWith best regards,Mathias RompasFront Office Manager

Dear Ms. Jennifer,Om Swastyastu.On behalf of the entire team, I would like to sincerely thank you for taking the time to share such a lovely review of your stay with us at Grand Mercure Bali Seminyak !I am very glad to read that each experience, right from the big rooms, friendly service of our team has delighted you. Serving our guests with extreme passion and care is one thing that we really love to do at Grand Mercure Bali Seminyak and such words of appreciation motivate the team further.I sincerely hope that you will have the opportunity to come back and visit with us again.With best regards,Mathias RompasFront Office Manager