Dear Elric,Thank you for taking the time to share your feedback with us. We are deeply concerned to learn about your experience at our lobby cafe and sincerely apologize for any inconvenience caused. We hope that you are feeling better now.Ensuring the safety and well-being of our guests is our top priority, and we take reports of food-related issues very seriously. Please rest assured that we are investigating this matter thoroughly to address any potential issues and prevent similar incidents from occurring in the future.I will be personally reaching out to you via email to gather more details about your experience. Your satisfaction is important to us, and we are committed to resolving this matter.Once again, we apologize for any discomfort you may have experienced, and we appreciate your patience and understanding as we work to resolve this issue.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Maki, We very much appreciate your comments regarding your stay at the Novotel Ambassador Seoul Gangnam. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Jeanne Bessiere Guest Experience Manager

Dear Jason,Thank you for taking the time to share your feedback with us. We're thrilled to hear that overall you had a great experience during your stay with us at Novotel Ambassador Seoul Gangnam.Your comments are valuable to us as they help us identify areas where we can improve and better meet the needs of our guests. Please know that your feedback will be shared with our team as we continually strive to enhance the quality of our accommodations.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back for an even more enjoyable stay.Best regards,Jeanne BessiereGuest Experience Manager

Dear Mai,Thank you for choosing to stay at Novotel Ambassador Seoul Gangnam. We are delighted to hear that you had a satisfying experience during your recent visit to our hotel.Your comfort and satisfaction are of utmost importance to us, and we are thrilled that you found everything to your liking. If there are any specific aspects of your stay that stood out to you or any suggestions you may have for how we can further enhance our services, please do not hesitate to share it with us.We appreciate your support and look forward to the opportunity to welcome you back for another enjoyable stay in the future!Best regards,Jeanne BessiereGuest Experience Manager

Dear Grathic,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Mika,Thank you for taking the time to rate your experience at our Novotel Ambassador Seoul Gangnam. While I wish you had a better experience, it's apparent in this case that we fell short. Please allow me to apologize for any inconvenience you had.If you want to discuss in details about your stay, please do not hesitate to contact us on our website.Also, if you give us a chance to earn back your trust, we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Hirayama,Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Osamu,Thank you for taking the time to share your positive feedback about your stay at Novotel Ambassador Seoul Gangnam! We're delighted to hear that you had a great experience with our reception and room service teams. Providing excellent service to our guests is our top priority, and we're thrilled that we could contribute to making your stay enjoyable. Your kind words mean a lot to us, and we look forward to welcoming you back again in the future. If there's anything else we can assist you with, please don't hesitate to let us know. Thank you for choosing to stay with us!Jeanne BessiereGuest Experience Manager

Jin Ho 고객님께,저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Saki,Thank you for taking the time to share your feedback regarding your recent stay at Novotel Ambassador Seoul Gangnam. We sincerely apologize for any inconvenience you and your daughter experienced at the spa.We want to clarify that the sauna usage is restricted for guests under the age of 16 for safety reasons. We deeply regret any miscommunication that may have occurred during your visit. Rest assured that we have already informed both the front desk and health club employees about the situation to ensure better communication in the future.Also, to address this issue proactively, we have added information about the age restriction for sauna usage in the check-in welcome letter, hoping to provide clearer guidance to our guests.Once again, thank you for your feedback, it will help us to improve significantly our service.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay.Best regards,Jeanne BessiereGuest Experience Manager

혜진 고객님께, 시간을 내어 긍정적인 평점을 남겨주셔서 진심으로 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.투숙하시는 동안 아쉬운 점이 분명히 있었을 터인데, 좋은 모습만 봐주셔서 감사합니다가까운 시일에 노보텔에서 고객님을 다시 만나 뵙겠습니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Jinwook,Thank you for taking the time to share your feedback about your stay at our Novotel Ambassador Seoul Gangnam. We are glad to hear that you enjoy your stay with us! Your satisfaction is important to us, and we look forward to welcoming you again for another pleasant experience.Best regards,Jeanne BessiereGuest Experience Manager

Dear Mandy,Thank you for choosing Novotel Ambassador Seoul Gangnam for your recent stay. We appreciate your positive rating. We strive to provide exceptional experiences, and we're delighted to see that reflected in your score. If there's anything specific you enjoyed or any suggestions you have for improvement, we'd love to hear from you. Your feedback is valuable, and we look forward to welcoming you back for another memorable stay.Best regards,Jeanne BessiereGuest Experience Manager

고객님께,저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Mr. Myung,Thank you for taking the time to share your feedback. We're delighted to hear that you enjoyed the swimming pool, sauna, and breakfast of our Novotel Ambassador Seoul Gangnam! Your satisfaction is important to us, and we look forward to welcoming you again for another pleasant experience.Best regards,Jeanne BessiereGuest Experience Manager

Dear Chen-Ming,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

고객님께,시간을 내어 긍정적인 평점을 남겨주셔서 진심으로 감사드립니다. 고객님으로부터 좋은 평가를 받는 것은 언제나 기분 좋은 일입니다.투숙하시는 동안 아쉬운 점이 분명히 있었을 터인데, 좋은 모습만 봐주셔서 감사합니다가까운 시일에 노보텔에서 고객님을 다시 만나 뵙겠습니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Korea,Please allow me to answer you in English.Thank you for the positive rate you gave to our Novotel Ambassador Seoul Gangnam! We are thrilled to see that you enjoyed your stay with us. We are looking forward to welcoming you again for another amazing experience! Sincerely,Jeanne Bessiere

Dear Maricris,Thank you for the great feedback about your stay at our Novotel Ambassador Seoul Gangnam! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne Bessiere

Dear Wann Ling,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Masahiro,Thank you for the great rate you gave to Novotel Ambassador Seoul Gangnam! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne Bessiere

Dear valued guest,Thank you for sharing your positive experience at Novotel Ambassador Seoul Gangnam! We're thrilled to hear that our location was convenient and that you enjoyed the comfort and cleanliness of our rooms. Thank you again for this nice review. We look forward to hosting you again on your next visit.Best regards,Jeanne BessiereGuest Experience Manager

정 고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Reira,Thank you for the great feedback you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dawun 고객님께,고객님의 소중한 시간을 내어 저희 노보텔 앰배서더 서울 강남을 이용해주시고 좋은 평점과 리뷰를 남겨주셔서 대단히 감사합니다.편안한 휴식을 추구하시는 고객님의 기대치에 맞는 다행스럽게도 부응한 것 같아 진심으로 기쁘게 생각합니다. 앞으로도 항상 고객님을 위한 호텔로 기억될 수 있도록 객실 및 서비스 준비에 만전을 기하도록 하겠습니다.찾아주셔서 대단히 감사합니다.Jeanne BessiereGuest Experience Manager

Dear Lalitta,Thank you for the great feedback of our Novotel Ambassador Seoul Gangnam! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear JiwonFirst, allow me to answer you in English.Thank you for your feedback about your stay at Novotel Ambassador Seoul Gangnam. We are pleased to know that you found our rooms clean, and that our dedicated employees contributed to making your stay comfortable. I will share your kind words with them, I am sure it will motivate then to continue delivering an excellent service. We value your patronage and hope to welcome you back for another positive experience.Best regards,Jeanne BessiereGuest Experience Manager

Dear Osamu,Thank you for selecting our hotel and for sharing your positive feedback. We're thrilled to know that you've consistently enjoyed your stays with us and truly appreciate your loyalty.We eagerly anticipate the pleasure of hosting you again for another exceptional experience!Sincerely,Jeanne BessiereGuest Experience Manager

Dear Albert,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay at our Novotel Ambassador Seoul Gangnam.Your satisfaction is our priority, and we are pleased that you enjoyed your experience with us.We look forward to welcoming you back in the near future.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Chun Hing,Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay in our hotel! Your satisfaction is our priority, and we are pleased that you enjoyed your experience with us.We look forward to welcoming you back in the near future.Warm regards,Jeanne BessiereGuest Experience Manager

호준 고객님께,저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear YenTzu, Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely, Jeanne Bessiere Guest Experience Manager

고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

고객님께,저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.Jeanne BessiereGuest Experience Manager

Dear Young-Shick,Thank you again for the nice rate you gave to our Novotel Ambassador Seoul Gangnam. We are glad that you had a nice stay with us and we are looking forward to welcoming you again.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Saga,Thank you for the great rate you gave to our Novotel Ambassador Seoul Gangnam! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

성현 고객님께,저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다.감사합니다.

Dear Pui Yue,Thank you for taking the time to tell us about your experience at the Novotel Ambassador Seoul Gangnam. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

Taeeun고객님께, 저희 노보텔 앰배서더 서울 강남에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다. Jeanne Bessiere Guest Experience Manager

Dear Unjong,Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Miku,Please allow me to answer you in English.We very much appreciate your comments regarding your stay at our Novotel Ambassador Seoul Gangnam.It is always a pleasure to receive positive feedback. We are glad that you enjoyed your stay and mostly our bread from the Deli!I will share your comments and compliments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Kamegai, Thank you for the great rate you gave to our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

Dear Andrew, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Jeanne BessiereGuest Experience Manager

고객님께,저희 노보텔 앰배서더 서울 강남을 방문해 주셔서 감사합니다. 고객님 투숙동안 불편함을 겪으셨다니 송구스럽습니다. 고객님의 투숙에 언제나 만전을 기하도록 더 노력하겠습니다.고객님의 소감을 알려주셔서 다시 한번 감사드리며 향후 보다 나은 서비스로 만나 뵙기를 바라겠습니다.감사합니다.

Jaeyoung 고객님께,안녕하십니까?저희 노보텔 앰배서더 서울 강남을 방문해 주셔서 감사합니다.고객님 투숙동안 불편함 없으셨다니 다행입니다. 항상 더 좋은 서비스를 제공하기 위하여 노력하겠습니다.고객님을 다시 뵙기를 기대하겠습니다. 감사합니다.

Young-Shick 고객님께,고객님의 소중한 시간을 내어 저희 노보텔 앰배서더 서울 강남을 이용해주시고 좋은 평점과 리뷰를 남겨주셔서 대단히 감사합니다.편안한 휴식을 추구하시는 고객님의 기대치에 맞는 다행스럽게도 부응한 것 같아 진심으로 기쁘게 생각합니다. 앞으로도 항상 고객님을 위한 호텔로 기억될 수 있도록 객실 및 서비스 준비에 만전을 기하도록 하겠습니다.찾아주셔서 대단히 감사합니다.

Dear Sachi,Please allow me to answer you in English.Thank you for taking the time to rate your stay at our Novotel Ambassador Seoul Gangnam. I am very sorry to read that your experience with us did not match your expectations.At Novotel, we strive to provide an excellent stay to all our guests so your feedback is precious to us. If you wish to discuss in details your stay, please do not hesitate to contact our hotel. Once again, please accept my apologies.I hope you will give us the chance to regain your trust and show you the Novotel that many love.Sincerely,