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Ulasan untuk Aerotel Kuala Lumpur

3.5 out of 5
Aerotel Kuala Lumpur
Kuala Lumpur International Airport 2, Level 2M, Gateway, Sepang, Selangor

Ulasan

7,8

Bagus

Penilaian 10 - Sangat Bagus. 164 dari 426 ulasan" "
Penilaian 8 - Bagus. 145 dari 426 ulasan" "
Penilaian 6 - Cukup Baik. 56 dari 426 ulasan" "
Penilaian 4 - Buruk. 28 dari 426 ulasan" "
Penilaian 2 - Sangat Buruk. 33 dari 426 ulasan" "

9,0/10

Kebersihan

8,0/10

Staf & layanan

8,0/10

Fasilitas

8,4/10

Kondisi & fasilitas properti

8,2/10

Ramah lingkungan

Ulasan

8/10 Bagus

Rahmad

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Rooms need more sound proofing.
The check-in and rooms are okey. But the walls are a bit thin and the doors are too loud when closing. Woke up several times because of people entering and leaving.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Dear Rahmad,Thank you for your review, we greatly appreciate the time taken in providing the valuable feedback. We regret to hear that you didn’t have a great experience in our hotel and sincerely apologised for the unpleasant stay.Kind regards,Aerotel MAL

10/10 Sangat Bagus

DIANITA KEN

Menginap 1 malam pada bulan Maret 2020
Tanggapan dari Kitt pada tanggal 9 Mei 2020
Dear Dianita, Thank you for your review. hope that we could see you again in near future.

10/10 Sangat Bagus

Chul

Traveler bisnis
Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
The best location and amenities for using Kuala Lumpur International Airport Terminal 2
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Wilson

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good property to rest and get recharged. Toiletries like the organic body lotion is fantastic and helps tremendously after a long flight
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Kimberley

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
This hotel is worth every penny! Such a convenient and comfortable place to stay before or after a flight. Spotless rooms, comfortable beds, and a really lovely bathroom. I am always amazed at how clean, spacious and relaxing the rooms feel even though it is an airport hotel without windows to the outside world. Plenty of food and shopping options in KLIA2. If you are someone who would appreciate some rest time or a nice warm shower in a quality hotel room before/after a flight then this is the place to go. If you are planning on staying here, just remember to be considerate of other guests who may be asleep in their rooms at the time when you arrive - keeping noise levels down as you walk through the corridors would be very much appreciated by all.
Menginap 1 malam pada bulan April 2024

8/10 Bagus

Wee Tat

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Maret 2024

6/10 Cukup Baik

Tony

It’s just a transit hotel. Unfortunately you need to exit arrivals which means huge crowds and excessive wait times. Then departures are same problem. Would be better to be airside
Menginap 1 malam pada bulan April 2024

6/10 Cukup Baik

Hei Yuen

Menginap 1 malam pada bulan Maret 2024

10/10 Sangat Bagus

Yuichi

Disukai: Fasilitas
Good
Menginap 1 malam pada bulan Maret 2024

2/10 Sangat Buruk

Cara, Chicago

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
Construction drilling above my room from 8p to midnight, and they knew before giving me my room at 5:30p! Said they weren't sure which rooms were impacted 3 hours before!?!? Walls and doors are thin, and you can hear everything. Rooms are nice for one night stay, but the construction drilling until midnight from an airport hotel where customers are trying to sleep before morning flights is disgraceful! Avoid unless you really have no choice. 450 RM for drilling noises until midnight!
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Sumesh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Inside klia2 airport, very convenient
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

HOOI WEN

Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

TIANG KUN

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
convenience
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Jun

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Februari 2024

4/10 Buruk

Ursula

Traveler bisnis
Disukai: Kebersihan
Sehr gut, um am Flughafen Zeit schlafend verbringen zu können. Alles sehr sauber und funktionsbezogen. Die Zimmer haben keine Fenster, also ungeeignet für Menschen mit Klaustrophobie. Die Klimaanlage ist angenehm. Darauf achten, dass das Hotel im Terminal 2 ist. Internationale Flüge kommen im T1 an und somit müssen Reisende das Terminal wechseln. Der Gratisbus fährt alle 15 Minuten und braucht mindestens 30 Min für einen Weg. Achtung: Taxis verlangen viel zu hohe Preise für diese kurze Fahrt.
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Joseph

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Januari 2024

10/10 Sangat Bagus

Mohammad Halmisham

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Located inside the airport. Good for long transit and early flight passengers. Near to shopping areas. The room was very comfy and the bed spacious. Downside was we could hear the occupants from the next room, so couldn’t really enjoy the much needed rest before the next flight. Overall opinion, ok bah kalau kao 👍
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Johanna

Menginap 1 malam pada bulan Januari 2024

2/10 Sangat Buruk

Firouz

Menginap 1 malam pada bulan Januari 2024

4/10 Buruk

SC

Disukai: Kebersihan, fasilitas
Tidak Disukai: Kondisi & fasilitas properti
I booked a twin bed but given a single bed in a super tiny room. Didn't realise the bathroom not attached. Still cost me AUD 84 My room are close to the entrance, whoever open the door can hear clearly. Tenant open next room door I feel like open mine. I checked in around 11pm check out before 5am, I couldn't sleep at all due to the noise. Feel like myself staying a capsules without an earplug. Heard the normal room really good. I didn't expect mine are like that.
Menginap 1 malam pada bulan Januari 2024

8/10 Bagus

Fumio

Menginap 1 malam pada bulan Desember 2023

6/10 Cukup Baik

Mubashir

Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Mohamed, Male

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good and accessible
Menginap 1 malam pada bulan Desember 2023

10/10 Sangat Bagus

Glenn

Disukai: Kebersihan, staf & layanan
Very convenient for overnight stay and flying out early
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Raoul

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023

8/10 Bagus

TERUO

Menginap 1 malam pada bulan November 2023

2/10 Sangat Buruk

Yoshiei

Menginap 1 malam pada bulan November 2023

6/10 Cukup Baik

Tomofumi

Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan
Menginap 1 malam pada bulan November 2023

10/10 Sangat Bagus

Masumitu

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan November 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review, Masumitu!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the rating received and loved to welcome you back soon. Thanks again and have a great day ahead!

8/10 Bagus

yung sup, livermore

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Well, I stayed there while waiting for next flight. The room is smaller than I expected but good enough for a short sleep. There are plenty of cafes and restaurants just within a stone's throw away.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Aerotel MAL pada tanggal 17 Nov 2023
Thank you so much for taking the time to post a review, Yung Sup!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

6/10 Cukup Baik

LAURENT

Disukai: Fasilitas
Très pratique pour prendre l'avion tôt le matin, par contre la chambre est petite avec la salle de douce et wc située en dehors de la chambre.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 17 Nov 2023
Dear Laurent,Thank you for your review, we greatly appreciate the time taken in providing the valuable feedback. We regret to hear that you didn’t have a great experience in our hotel and sincerely apologized for the unpleasant stay.Best Regards,Aerotel MAL

10/10 Sangat Bagus

HO

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the rating received and loved to welcome you back soon. Thanks again and have a great day ahead!

4/10 Buruk

Shiang Shyan

Disukai: Kebersihan, staf & layanan, fasilitas
Throughout the night, I could clearly hear conversations, footsteps, and even the water sound from the other rooms. The noise from the hallway was equally disturbing, as the voices and foot traffic echoed through the thin walls. This created a frustrating and restless environment that made sleep nearly impossible.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Dear Shiang Shyan,Thank you for your review, we greatly appreciate the time taken in providing the valuable feedback. We regret to hear that you didn’t have a great experience in our hotel and sincerely apologized for the unpleasant stay.Kind regards,Aerotel MAL

10/10 Sangat Bagus

Osama

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review, Osama!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the rating received and loved to welcome you back soon. Thanks again and have a great day ahead!

2/10 Sangat Buruk

Anand kumar

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Jens, Vicksburg

Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
Wände sind sehr dünn, sodass mal alles aus dem Nachbarzimmer oder von der Shopping mall hört.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 17 Nov 2023
Dear Jens,Thank you for your review, we greatly appreciate the time taken in providing the valuable feedback. We regret to hear that you didn’t have a great experience in our hotel and sincerely apologized for the unpleasant stay.Kind regards,Aerotel MAL

10/10 Sangat Bagus

Romzi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review, Romzi!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the rating received and loved to welcome you back soon. Thanks again and have a great day ahead!

6/10 Cukup Baik

Christian

Traveler bisnis
Disukai: Kebersihan, kondisi & fasilitas properti
Tidak Disukai: Staf & layanan, kenyamanan kamar
Very noisy
You really have to be tired if you expect to sleep more than 30 minutes in this noisy place. Drilling, hammering, construction work at 1:30am and reception just said sorry it’s an airport and shops and renovations happens 24x7. People trying to access my room many times. Knocking on the door for 40 minutes at 3am. Did not dare to open the door. I don’t know what was going on and if this hotel has any security. Tried to call reception but no response.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 17 Nov 2023
Dear Christian,First and foremost, we would like to apologies for your unpleasant stay with us. We hereby acknowledge your review regarding the construction noise which disturbing and affecting your rest. Regret that we unable to control the events/ activities within the gateway mall building at klia2 as it was up to the building management. For the disturbing experience on knocking door, we will further share the issue to our upper management for their attention. Once again, we sincerely apologized for the unpleasant stay and inconvenience caused.Best Regard,Aerotel MAL

8/10 Bagus

JAMIE, Dallas

Bepergian bersama teman
Disukai: Fasilitas
Overall good experience
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review, Jamie!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

10/10 Sangat Bagus

Darryal

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Would definitely recommend this as its close to the airport. You have to go through customs first to get to the hotel
Menginap 1 malam pada bulan September 2023
Tanggapan dari Aerotel MAL pada tanggal 22 Nov 2023
Thank you so much for taking the time to post a review, Darryal!We are so happy to hear that you enjoyed your stay with us, and satisfied for services offered. We truly appreciate on the comments received and loved to welcome you back soon. Thanks again and have a great day ahead!

6/10 Cukup Baik

Ren

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

ARTHUR KUMARAGURUBARAN

Menginap 1 malam pada bulan September 2023

10/10 Sangat Bagus

STANLEY

Menginap 1 malam pada bulan September 2023

6/10 Cukup Baik

pui shan

Disukai: Kebersihan
It is good choice for late arriving flight, as it is located at the airport property, the room is clean but the amenities is limit and also price is comparative high
Menginap 1 malam pada bulan Agustus 2023

6/10 Cukup Baik

Edward

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
As expected, you get a clean bed in a small, tidy room. I thought there would be a sink but I was mistaken. Bathroom floor tends to be wet because of the shower. Would be nice to have a dry shelf to put toiletries while using the sink. Sounds of doors opening and closing can be quite annoying.
Menginap 1 malam pada bulan September 2023

4/10 Buruk

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Tidak Disukai: Kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Agustus 2023

10/10 Sangat Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Don't sweat the small stuff
A little hectic checking in but they made up for it by giving me a bigger room so I was very happy & grateful 🙏
Menginap 1 malam pada bulan Agustus 2023

2/10 Sangat Buruk

Hoi Yan Christine

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan
THE HOTEL IS A SCAM The management in this hotel is a mess and disappointing. I have never encounter such unpleasant experience throughout my trips. I DO NOT recommend this hotel nor any hotels operated by Premium Plaza Group. I made a booking for 24 hours and asked the hotel if I can check in during midnight since I arrived at 3am. The hotel replied “We operate 24 hours. Don’t worry about your late arrival.” At the end, I could not check in the room but to wait until 2pm. There is no point of booking the hotel if I have to stay in the airport to check in. Then the staff mentioned, if I check out on the same day, I can check in immediately. Which it was a scam, I booked for 24 hours but I got kicked out in 7 hours. I reported the case to the hotel, they did not admit their mistake, then I elevated the case to the Plaza Premium Group. They same did not apologize to their messy arrangement. Instead they pass the blame to the agency, Expedia and also their customer, me. What a ridiculous company ! WORSE hotel ever!!

2/10 Sangat Buruk

Paul

Tidak Disukai: Kondisi & fasilitas properti
I was here for less than 12 hours. I just needed somewhere to sleep for a few hours. All I heard was furniture scraping on the floor in adjoining rooms and the plumbing running at full pelt. Oh, and you can see light coming through where the air conditioning unit has been installed which is hella distracting when you need to sleep.
Menginap 1 malam pada bulan Agustus 2023

8/10 Bagus

Dicky

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Overall okay
Menginap 1 malam pada bulan Agustus 2023