Communication was very good! The property manager what’s app us before hand on all the details needed for getting in. We were able to check in right away, even though it was a little early. We were so excited to stay at this hotel! How disappointed to be given the El Capital room 4. It was a handicap room! The bathroom was big and handicap accessible. Ugly and not comfortable. There were drain flies all over the bathroom. We told the evening guy at the desk, he came and looked, but did nothing about it. We did not have a coffee maker in the room. Guy questioned us as if we didn’t know where to look for it. He came and saw that we did not have one. He brought us one. No coffee mugs, even though we asked for them. I just can’t get over the amount of drain flies, it was very disgusting.