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"The location was great and the staff were very friendly. My only complaint was regarding the massage, but they refunded me the money for that which was appreciated and appropriate. My recommendation: ask for an experienced massage therapist. I was told by others that they had wonderful massages."

"Nice location, friendly staff"

"The best thing about this hotel was the staff- very polite, helpful and friendly. I wish this was the standard around the world. A very big thank you to you all for looking after us. We stayed in the new part of the building- which unfortunately is still being built. The food is amazing- Breakfast lunch dinner à la carte- very delicious. Hot tub in some of the rooms/bathroom-did not try. Overall the hotel is in a very good location and deserves the 5*."

"What a fantastic hotel in a great location, within walking distance of Chania Harbour, The Old Town, Shops, Restraunts & the Market too! Our room on the top floor was immaculately clean, thoughtfully laid out, had a comfortable bed, large Shower room, balcony & Superb Sun Lounge area to boot! The cleaning staff did a fabulous job of ensuring everything was clean & the room was made up each day, whilst the kitchen staff laid out a wonderful, great value, buffet style, breakfast each morning. The Reception Staff were helpful & friendly & ensured we had everything we needed during our stay. Samantha in particular went out of her way to recommend places to eat, which really helped us to choose from dozens of Cafes, Restaurants & eateries to enjoy Chania's culinary delights! We really couldn't have chosen a better hotel, thank you everyone at Morum City Hotel for making our stay so wonderful & memorable! 5*s!! "

"Great location "

"Great property. Staff needs better training but overall a good option to stay in Crete. "

"It was great , such a lovely resort experience"

"The staff is so nice! If you’re traveling with kids this hotel is perfect. They offer child care services for a very reasonable fee. The only downside for me is the gym was outdoor and way too small, but I’d still come back to this hotel. The rooms are cozy and spacious. We enjoyed so much our stay here."

" Very nice!"