Hotel Ascott di Shah Alam

"Nice hotel, bad service"

"I recently stayed for two nights at the Hilton Kuala Lumpur, a hotel I remembered fondly from my 12 years living in the city. Back then, it stood out for its fresh breakfast offerings and attentive service. Unfortunately, my short stay in November 2025 was a series of frustrations that left me vowing never to return. In a city bursting with hotels striving to deliver decent service, this one seems to have prioritized cost-cutting over guest comfort, treating people like mere numbers in a queue. Check-In: No Welcome, Just a Queue From the moment I arrived, there was no warm greeting ,just the impersonal feeling of being another body in line. The front desk staff processed me efficiently but with zero hospitality. The Room: Nice View, Missing Basics The room itself was acceptable, with a pleasant city view. However, when I wanted a quick bath after a long day, there was no soap in the bathroom. A basic amenity missing? Already a red flag. In-Room Service ("Magic"): Attitude and Endless Delays I pressed the in-room "Magic" service button to request soap. After 1 hour and 30 minutes with no delivery, I called the duty manager directly. It took another 35 minutes on hold to reach him. Breakfast was the biggest letdown. I remembered abundant fresh products; now, it felt limited and cheap. The juice was watery,tasteless with sugar, the filtered water had a strange smell.On my second night, the toilet inexplicably clogged.pressed "Magic" again—same scripted response, same attitude.."