Shallowater hotel guide. Best Western hotel in Shallowater, Lubbock

"Great 👍"

"Clean property and in a good location. Room was a good size. Breakfast was a little disappointing (wish they had more fresh healthy options). I was unable to work because I couldn’t stay connected to the wi-fi. I also couldn’t open any streaming services because the television in our room was unable to connect to Internet."

"Great hotel. Clean, awesome staff and close to the university."

"Staff was a bit standoffish at check-in. We felt like we received a “less than” greeting since we’d booked through a 3rd party. The staff member told us due to “the type of booking,” we weren’t eligible to PAY for an early check in. This was at 2:30. Official check in was at 3. 30 minutes later when the magical time hit, we were informed of the $18 amenities fee. Fire pits were off due to high winds and the pool was busy with college students who came and went while we were there. Grounds are beautiful and we enjoyed cornhole and the pool, but it seemed weird to pay to use all of it when restaurant customers and local students could do the same for free. I realized later that I’d left my sunglasses downstairs. When my husband went to the front desk to ask if they’d been turned in, the gentleman he asked shrugged his shoulders without even faking an effort to look for them and said “not to my knowledge.” The room was beautiful, the beds were comfy and the property was lovely….but we won’t be back because of the sub par service. We were so excited to stay there but were let down. "

"It was adequate for our needs."

"The hotel is older and shows some wear and tear, but our room was good. It was clean and the A/C worked great. The staff was a bit overwhelmed when we checked in because of the concert in town and they were sold out. But they did have cold water bottles for us to have as we waited. Overall, it was good for the price."

"Room was dirty. Stain sheets, plaster particles everywhere, stained chair, stained toilet seat cover, dirty ice bin,"

"The hotel staff was nice and attentive our whole stay... they offer free/snacks in the late afrernoon early evening and free breakfast (breakfast was great)... rooms are a good size... each come with a living area and separate bedroom... it is very clean but some things are a little outdated but no big deal... i def recommend "

"This is a wonderful quiet, clean place to stay. Bed was comfotable & staff very friendly & helpful"