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"We had a truly wonderful stay at The Ritz-Carlton Shanghai, Pudong. From start to finish, the service was exceptional. The staff were incredibly warm and friendly, especially toward my son. They made him feel so welcome, and he had the best time. We had to check out early, and I was worried we’d miss breakfast, but the team thoughtfully packed it for us. That level of care really stood out. The location couldn’t be better. It is right inside the IFC Mall and just steps from the Oriental Pearl Tower, Shanghai Tower, and Jin Mao Tower. You’re in the heart of Lujiazui with some of the most iconic views in Shanghai. Our room was absolutely gorgeous, and the view from the window was breathtaking—both day and night. After we left, I was surprised to receive an email from the hotel letting me know we had forgotten my son’s notebook. I hadn’t even realized it was missing until they reached out. That kind of attention and follow-through made me really grateful. I highly recommend this property to anyone visiting Shanghai—luxury, convenience, and top-notch hospitality all in one."

"This hotel offers an exceptional combination of a perfect central location and high-quality service. Its proximity to key attractions makes it an ideal base for exploring. Coupled with attentive service, it ensured a seamless and enjoyable visit. Highly recommended."

"Highly recommended, very helpful with late checkout."

"Excellent service, made you feel like home"

"Good place to stay near bund "

"Nice and pleasant stay. Staffs are nice and location is convenient. Nice view."

"Good service "

"Excellent clean spacious room, nice bath with shower and tub. Fantastic breakfast selection. Great service. Quiet and close to the Bund."

"While we experienced a few disappointments with our rooms at check-in, Molly, the Guest Service Manager, was truly exceptional in the way she handled the situation. She listened attentively to our concerns, responded promptly to our needs, and treated us with genuine kindness throughout. Her professionalism and generosity, including upgrading our stay to make up for the discomfort, turned what began as a frustrating experience into a much more positive one. We greatly appreciated her attentive care and commitment to guest satisfaction."