Shannock hotel guide. Preferred hotel in Shannock, Richmond

"Everything was good. The scavenger hunt for kids was great. The veggie options for dinner in the restaurant were lacking. The pool (which we were really looking forward to) was cold. And had a ladder set up with workers installing a projector (?) the entire morning."

"First time going and it was a good experience "

"The hotel was cute, and served its purpose. Front staff was super nice. It was loud/ noisy at night from other guest. The doors to the rooms slam very hard and they are very loud. The restaurant food was very good, the service was slow and not the best. Location was great! Overall for the price it was good. "

"Ok stay thank you 🙏"

"Staff was very helpful, room was clean and everything was in working order"

"Great location in the heart of Newport! Harbor view was idyllic and the indoor pool was a great benefit, but the shared public/hotel parking lot left something to be desired as we were constantly nervous about getting a spot (and some folks made their own)."

"We were staying there for our son's wedding Our King room was ridiculously too small for two adults with anything more than a tote bag for luggage. The bed was 24-26' from the wall on both sides of the bed. The room did not have a closet, a chair, a dresser or desk. There was a window seat, which I guess was supposed to serve for everything else. Under the window seat were two drawers on the floor for storage. Never found the room safe that was supposed to be in one of the drawers. As we went to check out the elevator did not work. Calling the front desk we were told they were trying to figure it out. No offer of help trying to get 5 bags down the stairs. Thank fully another guest sent us to the staff elevator which took us to the garage..no help for us catching an Uber. There was no one to help us roll/carry our bags from the street where the Uber left us to the front desk or to our room. I will say the hotel is newer and clean. The lobby is nice. The staff was fine, but not overly helpful or friendly. We will not be back. The location is good. For an average of over $400 a night...it is overpriced. "

"Room was clean and bed comfortable. Booked a room with a tub, however the room that was assigned to me did not have a tub. Brought to the attention of the front desk and they refunded us $50. Not too many amenities but good location to stay at if you are planning a trip to the casino. The do have shuttle service available on Friday and Saturday. Overall, a good experience, will definitely stay here again!"

"First, reception was so welcoming. The room was newly remodeled and clean. The breakfast selection included hot and cold items and changed a little each morning. The area was well stocked and clean. I would have liked a flavored coffee creamer option, but they had avocado mash for toast! Unfortunately we didn't get a chance to use the hot tub."