Shingle Springs hotel guide. Starwood Capital hotel in Shingle Springs, California

"1) The $100 deposit got charged rather than a hold; the staff then printed out a paper saying the charge did not reach the Heritage inn, and charged another $100 from my credit card. 2) When I asked to extend my stay, requested to charge another $100 after charging for another day. I refused to pay $300 for deposit; and exited. 3) Currently, heritage inn has $407 withheld that needs to be refunded. 4) The staff seemed Asian/African but “refused” to cooperate with my stay at Heritage Inn."

"Great experience"

"Our electricity went out one night, so did the generator. It was a big storm. The staff was very nice. They need more front desk help. Housekeeping was wonderful. They clean beautifully. The room was big. I could live there."

"Needs a new mattress wasn't very conferable"

"Great location, friendly staff!"

"🙂"

"Nice place. Clean room. Comfortable beds. Excellent breakfast. Keurig in room. Staff provided good customer service. Great location. Near stores and expressway."

"The hotel I stayed at was amazing, and I will return to it when I visit family again. They don't have a bellman because it's not that type of facility. Despite this, they assisted me with my luggage when I arrived and left. Due to my disability, I am unable to lift my suitcase either from my car or within the hotel. Upon my arrival, they sent someone to assist me, and my suitcase was heavy. He came into my room and put it on the luggage rack. I have no idea what I would have done without their assistance."

"The hotel was decent overall. I will say the lobby felt more modern compared to the Hyatt. We only stayed one night and had an event before 2 PM, so we requested early check-in, but they weren’t able to accommodate us due to how busy it was. The room itself was fine—nothing special—but the hallways had a noticeable cigarette smell. Our bathtub looked worn down, and when we tried to turn on the water, there was barely any flow. We attempted to contact the front desk but didn’t get a response. The next morning, staff said they would reset it, but when we followed up, nothing had been done. Eventually, they moved us to a different room with a working shower."