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"Everything was wonderful. The staff was welcoming and easy to communicate with. The location and view were amazing. Proximity to shopping and transit were good. Breakfast was enjoyable. Thanks very much!! "

" Clean room and staff"

"I booked a room here for two nights, staying just one. We had a late night flight, so this gave us a comfy place to hang out and wait (HIGHLY recommend doing this!!). Customer service here is exceptional. The amenities are many and make you feel welcome and right at home. It’s walking distance to restaurants, a shrine, and even Costco. 7/11 is right around the corner. The shuttle from the airport didn’t work out timing wise for us, so we hopped in a taxi…under $8 and well worth not having to deal with a bus. The staff cares about food allergies and was the most attentive I’ve ever seen on the matter. How refreshing! They prepared a list of what I couldn’t have at breakfast, making my decisions easy (and there is so much that I still had plenty and was full before even getting to try everything)."

"The room was really nice, clean, great view. What really stood out was the service and very classy environment. Honestly, I felt like I was treated like royalty."

"Had a high corner room with view. Very clean. Hotel provided a lot of amenities for use during stay. Chose to experience local restaurants for breakfast and dinner. Highly recommend Gora Brewery for dinner. Hotel staff very helpful with suggestions and guidance, especially Shohei at front desk."

"Great location for the cost! Staff was nice to us! We had to stay here two times due to flight issues and delays and they were very accommodating. Thank you!"

"Will always love this hotel. It is my go to. Nice and clean with great helpful staff in a perfect location. "

"Stayed for 15 days and had a very good overall experience. The hotel is located in Kawasaki, about 45 minutes by train from central Tokyo, which may not be ideal if you want to be close to major attractions. However, it’s very convenient for Haneda Airport. The area is lively, with many bars nearby along Nakamise Street. At night, there are people inviting customers into bars, which might feel uncomfortable for some. We added the breakfast service, but the limited 5–6 options stayed the same throughout our stay and became repetitive, so we ended up eating at konbini from around day 10 onward. There is a free small kitchen/common area on the 10th floor with a coffee machine, water dispensers, various teas, a microwave, and a toaster. It’s quite small and can get crowded. There’s also a terrace, but we couldn’t enjoy it since we stayed in winter. Overall rating: 5/5. Great choice if you prioritize airport access over being in central Tokyo."

"A really great family hotel in the heart of Hakone. It’s very clean, the staff are absolutely amazing and the kids can enjoy free access to Yunessun (the onsen water park next door). We enjoyed the buffet food, unlimited ice cream, and all sorts of drinks and snacks peppered around the lobby floor. They just look after you very well here. If you have kids, I definitely recommend staying here for a few days while exploring Hakone and enjoying the onsens. We will come back again. "