Dear Emily, We extend our sincerest apologies for any inconvenience caused by the condition of the room and our updated policy on kitchen amenities. Our paramount commitment is to provide exceptional service and hospitality to all our guests while upholding principles of transparency and integrity. To this end, we diligently list all policies on our booking sources to ensure our guests are thoroughly informed. We sincerely regret any miscommunication or frustration that may have arisen and apologize for the same. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Thank you for choosing us for your visit; we hope to have another opportunity to host you again in the future.Sincerely,Hotel Management

Dear Sean, Thank you for your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely,Hotel Management

Dear Mark, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management

Dear Donald, Thank you for taking the time to review your stay with us. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will work with our respective departments to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences in the future. Thank you for staying with us, and we hope to have you revisit so we can provide you with the flawless stay you deserve.Sincerely,Hotel Management

Dear Olivia, Thank you for your feedback. Although the rating provided may not fully reflect the generous compliments, we are pleased to hear that you appreciated our staff. Our commitment is to exceed expectations in all aspects consistently, and we value your feedback. We look forward to welcoming you back whenever your travels bring you to the city.Sincerely,Hotel Management

Dear Ashton Blankenship, Thank you for taking the time to evaluate our hotel. Please accept our apologies for the lack of hot water, TV, and elevator issues and any inconvenience this has caused you. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management

Dear Kammeshia, We're thrilled to hear that you had a fantastic experience with the staff at Extended Stay America! Providing exceptional service is our priority, and we're delighted that our team made your stay memorable. Thank you for your kind words, and we look forward to welcoming you back for more beautiful experiences in the future!Sincerely,Hotel Management

Dear Rafael, We sincerely apologize for the disappointing experience during your stay. It's unacceptable that you encountered issues with hot water, elevator functionality, and poor service. We understand the frustration and inconvenience this caused you. Rest assured, we are addressing these issues with the utmost urgency to ensure they are resolved promptly. Transparency and honesty are paramount to us, and we regret any miscommunication during your stay. Your feedback is invaluable as we strive to improve our services and provide a better experience for all our guests. We hope you will consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Pablo, Thank you for sharing your feedback with us. We appreciate your insights regarding the issue you encountered during your stay. We sincerely apologize for any inconvenience caused by the lack of hot water. This oversight does not align with our commitment to providing exceptional service. Your comments have been noted, and we will take appropriate measures to ensure a more seamless visit for future guests. We value your patronage and hope for the opportunity to welcome you back in the future for a more enjoyable experience.Sincerely,Hotel Management

Dear Justin, Thank you for taking the time to write a review of your stay. We apologize if the fold-out bed did not meet your expectations. We understand that preferences can vary, and we appreciate your feedback. Our team aims to ensure our guests have a comfortable stay, and we value your input as we strive to improve our accommodations. We hope you will consider giving us another chance to provide you with a more pleasant stay.Sincerely,Hotel Management

Dear Nnamdi, Thank you for taking the time to review your experience. We apologize for the inconvenience you experienced due to the odor and fire alarm and for our inattentive front desk staff. We aim to provide our guests with fresh, well-serviced accommodations to ensure a seamless visit, but we regret this was not accomplished. Your comments will be shared with the appropriate teams to prevent future recurrence. We hope you give us another opportunity to make it up to you on your next visit.Sincerely,Hotel Management

Dear Guest, Thank you for taking the time to evaluate your stay. Our guests frequently bring personal items to use in their suites, so we provide complimentary hair dryers and toiletries upon request at the front desk. Also, we were sorry that our deposit policy inconvenienced you. We believe in transparency and list these charges on all booking sources to keep our guests informed. This deposit will guarantee incidental charges incurred during your stay and is refundable. We regret if this was not adequately communicated to you. Again, we are sorry, and we hope you will stay with us another time so we can provide you with a more satisfying experience.Sincerely,Hotel Management

Dear Michael, We appreciate your kind words about Extended Stay America. It's wonderful to hear that our staff contributed to making you feel welcome during your check-in. Providing friendly and welcoming service is our goal, and we look forward to the opportunity to host you again in the future.Sincerely,Hotel Management

Dear Tracey, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, especially regarding the uncomfortable bed and noise. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management

Thank you for taking the the time to review your stay with us, Martin. We sincerely apologize that this was your experience as we always work hard to create a wonderful stay. We will make sure that we address these concerns with management for proper action and resolve.

Thank you for taking the time to review your recent stay at our hotel, Huntly. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

We appreciate your honest feedback and highlighting these concerning issues, Nicolle. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

Thank you for taking the time to rate your stay with us, Sylvester. We sincerely apologize for the issues that you encountered with the overall cleanliness and will make sure that we communicate with our housekeeping team directly to avoid this issue in the future. Thank you for allowing us to host you and we wish you the best in your future travels.

Thank you for taking the time to review and rate your stay with us, L.R. We appreciate your feedback and hope to see you again the next time you need a simple and clean stay.

Thank you for taking the time to review and rate your stay with us, Misty. We sincerely apologize that your time with us was not the exceptional one that we intended for you and will make sure that we communicate these concerns with the proper channels for immediate action and resolve. Thank you for allowing us to host you and we wish you the best in your future travels.

Thank you for taking the time to rate and review your stay with us, Andratta. We appreciate you highlighting the areas that deserve our attention and will help us improve. We do hope that your future travels are both comfortable and pleasant.

Hello Vanessa. Thank you for highlighting the areas that deserve our attention and need improvement. We hate to see that this was not the exceptional experience that we intended for you, and would love to welcome you back so that we can show you the wonderful experience you can have at WoodSpring Suites.

Thank you so much for your excellent rating and review, John! We hope to see you again soon!

Thank you for taking the time to share your experience with us, Kourtney. We sincerely apologize for the issues that you experienced with the overall cleanliness of your room. Our housekeeping team performs daily checklists to ensure that issues like this do not happen. We hate to see that these issues were overlooked and can assure you that we will address them accordingly. We are so sorry for the inconvenience that this caused, and we hope that your future travels are wonderful ones.

Thank you for your rating. We are so disappointed to see the low rating and apologize for any issues that you had that led to the low score. We will use this as an opportunity to improve.

Thank you for sharing your experience as we truly value the opinions of our guests, Sheryl. We are so happy that your overall stay was a great one and appreciate your feedback on how it could have been better. We do hope we have another chance to show you an exceptional experience and wish you all the best in your future travels.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Thank you for reviewing your stay, Paul. We sincerely apologize for the issues that you experienced with the pest sightings and apologize for the impact that this created. We work diligently to ensure that the rooms are free of pests and will make sure that we address this concern with our pest control provider for immediate action and resolve. Thank you for allowing us to host you and we wish you all the best in your future travels.

Thank you for providing us with such essential feedback that will help us improve, Kawanna. We hate to see that we fell short in delivering the high-quality of service that so many of our guests have grown to love. Your review highlights the areas that we can improve upon and we will make sure that we do just. Best wishes in your future travels.

Hello Franklin. We appreciate your honest feedback and highlighting these concerning issues. As a standard, we will communicate your concerns to the proper channels so that they are addressed and fixed for all our future guests. We appreciate the opportunity to host you and we hope you enjoy your future travels.

Thank you for your detailed review of your stay, Markisha. We are so sorry that your first experience with us was not the clean, comfortable, and exceptional stay that we intended for all our guests. We apologize that we failed to exceed your expectations and leave you with this negative impression of our hotel. Thank you for sharing your experience with us as we are constantly looking for ways to improve.

We are so sorry that your review rating does not reflect the exceptional experience that we intended for you. Thank you for giving us a chance and we wish you all the best in your future lodging experiences.

Hello Marcelino. Thank you for bringing this to our attention. We hold ourselves to a very high standard of service and are terribly sorry to hear that this was your experience. We will make sure that we revisit our standards and training to ensure that we our focused on delivering a great guest experience. We sincerely apologize for any inconvenience that this caused, and we hope that your future travels are wonderful ones.

Thank you for taking the time to review your recent stay at our hotel, Shannon. We are so sorry that you did not enjoy your time with us - and wish that our accommodations had better met your needs during this stay. Thank you for letting us know how we are coming across.

Thank you for taking the time to review your stay. We are saddened to see that we failed to exceed your expectations, Armon. We will make sure that we address these concerns with the team at the property for immediate action and resolve. Thank you for giving us an opportunity to host you. We wish you all the best in your future travels.

Jaci, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations.

Thank you for taking the time to review your stay with us, John. Please accept our sincerest apologies for the issues that you encountered with pest sightings and our lobby hours. We can't tell you how disappointed we are to see that your experience was not the exceptional one that we intended for you. We will make sure that we communicate these concerns to the proper channels to get this rectified immediately. We apologize for any impact that this had on your stay but hope that your future travels are both comfortable and pleasant.

Thank you for your candid feedback, Terence. Please accept our sincerest apologies for any possible pest sightings that you encountered during your visit. We work closely with pest control provider to ensure that our property remains pest free. We are terribly sorry that this was not your experience and will make sure that we communicate with the proper channels to avoid this in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

Hello, Antonio. Thank you so much for sharing your experience with us. Certainly, what you have described is not the experience we aim to deliver to our guests. We are saddened to see that this was your experience and can assure you that we will address these issues with our team to avoid these concerns in the future. Thank you for allowing us to host you and we wish you all the best in your future travels.

Hello Brittany. We apologize that you did not enjoy your stay at our hotel. We strive to provide a clean and comfortable stay for all of our guests and apologize this was not your experience. Thank you for your feedback and we wish you all the best in your travels.