This is misleadingly listed as a 4 Star property but actually it is a small 3 floor (32 rooms) boutique hotel property with no elevator. We booked a family room, which was listed as 1000 sq feet only to get a 400 sq feet room. It lacked space in bedrooms for storage, no area to work on laptops and no power plugs near the beds to charge. The small step between master BR and small BR is safety hazard one can easily trip over as it is not obvious. The bathrooms is just a shower stand with just a peg and no space to keep fresh change clothes etc. Also the room was filled with mosquitoes. The listing says 5 spa rooms, they have one. The property is marketed with a lot of inaccuracies .
Confusing Payment options on expedia- with reserve and pay later option, it is unclear if there is cancellation fee or it is refundable. You should explicitly state "Cancellation fee exists/Non-refundable, but you can pay at the hotel" or "No Cancellation fee till XX date/Fully refundable till XX date and you can pay at the hotel".
The Customer service over email was prompt but did not answer if I can get an early check in and disappointed me when I landed. On the positives, the staff is very earnest and helpful. They arranged a good driver for tours and also helped get mosquito coils.The beds comfortable and linen clean. The restaurant food is good, but on the expensive side to pub street. The manager accepted the feedback, provided a discount to compensate and said he will act on them.