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Smiling Hotel

4.0 star property
Family-friendly hotel connected to the convention centre in Siem Reap with 2 restaurants

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Photo gallery for Smiling Hotel

2 outdoor pools, open 10:00 AM to 10:00 PM, pool umbrellas
Interior
1 bedroom, premium bedding, Select Comfort beds, minibar
Buffet
2 restaurants, breakfast, lunch, dinner served; Asian cuisine

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Bar
  • Gym
  • Room service
  • Spa
  • Parking included

Room options

Available filters for rooms
Showing 3 of 3 rooms

View all photos for Superior Twin Room

1 bedroom, premium bedding, Select Comfort beds, minibar

Superior Twin Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
  • 32 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Deluxe Double or Twin Room

1 bedroom, premium bedding, Select Comfort beds, minibar

Deluxe Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
  • 39 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Executive Double or Twin Room

32-inch LCD TV with satellite channels, TV, fireplace

Executive Double or Twin Room

Highlights

Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
Air conditioning
Connecting rooms available
Fridge
  • 64 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Large Single Bed

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About the area

Map
National Rd No 6, Chong Kaosou Village, Sangkat Slor Kram, Siem Reap, 855

What's nearby

  • Siem Reap Royal Residence - 3 min drive - 3.1 km
  • Angkor Night Market - 4 min drive - 4.2 km
  • Pub Street - 4 min drive - 4.6 km
  • Old Market Area - 4 min drive - 4.6 km
  • Angkor Wat - 10 min drive - 8.7 km

Getting around

  • Siem Reap Angkor Intl. Airport (SAI) - 52 min drive

Restaurants

  • ‪Pho Pho Restaurant - ‬15 min walk
  • ‪Street 27 Restaurant - ‬3 min drive
  • ‪Peace Cafe - ‬3 min drive
  • ‪Ngy Ky Restaurant - ‬12 min walk
  • ‪Phanha Khmer Restaurant - ‬2 min drive

About this property

Smiling Hotel

Upscale family-friendly hotel near Siem Reap Royal Residence
Located close to Palm Container Night Market and Pub Street, Smiling Hotel provides a poolside bar, a terrace and a shopping centre on-site. Treat yourself to a body treatment, aromatherapy or a manicure/pedicure at Smiling Spa, the on-site spa. At the two on-site restaurants, enjoy breakfast, lunch, dinner and Asian cuisine. Free in-room WiFi, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with a coffee shop/cafe and a garden.
Other perks at this hotel include:
  • 2 outdoor pools and a children's pool, with sunloungers and pool umbrellas
  • Free self-parking and valet parking
  • Limo/town car service, bike hire and express check-out
  • Express check-in, babysitting (surcharge) and tour/ticket information
Room features
All 236 individually furnished rooms include comforts, such as fireplaces and premium bedding, as well as thoughtful touches, such as first-run films and pillow menus.
More amenities include:
  • Bathrooms with rainfall showers and designer toiletries
  • 32-inch LCD TVs with premium channels and first-run films
  • Wardrobes/cupboards, separate sitting areas and fridges

Languages

Chinese (Mandarin), English, Khmer, Thai, Vietnamese

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Free in-room WiFi has a 3-device limit
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 8:00 AM to 10:00 PM on request
  • Bus station shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Free secured valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Poolside Restaurant
  • Smiling Cafe

Things to do

  • 2 outdoor pools
  • Bicycle rentals
  • Children's pool
  • Designer stores
  • Full-service spa
  • Gym
  • Library
  • Pro golf shop
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Highchair
  • In-room refrigerator
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (3,531 square foot of space)
  • Meeting room

Outdoors

  • Barbecue grill
  • Garden
  • In a provincial park
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • In-room massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Accessible bathtub
  • Accessible bus station shuttle
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Phone accessibility kit
  • Portable bathtub seat
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible bathroom vanity
  • Wheelchair-accessible parking

More

  • 2 buildings
  • 5 floors
  • Banquet hall
  • Built in 2005
  • Designated smoking areas

Room amenities

Bedroom

  • Pillow menu
  • Premium bedding
  • Select Comfort mattress

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium satellite channels
  • First-run films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Limited room service
  • Minibar
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Fireplace
  • Free daily newspapers
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms

Policies

Check-in

Check-in start time: noon; check-in end time: anytime
Early check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: 50 per cent of room rate
Express check-out available

Special check-in instructions

This property offers transfers from the airport and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your passport after booking

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 9 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 20.00 per day.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Airport shuttle fee: USD 40 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: USD 40 (one-way), (from 6 to 12 years old)
  • Late check-out fee: 50 per cent of room rate (subject to availability)
  • A kitchen/kitchenette is available for an additional fee
  • Rollaway bed fee: USD 20.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 15 years old.
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards

We should mention

Pool access available from 10:00 AM to 10:00 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Free in-room WiFi has a 3-device limit
Children under 11 years old are not allowed in the swimming pool, fitness facility or hot tub without adult supervision
Guests under 10 years old are not allowed in the spa, and guests under 5 years old are only allowed with adult supervision

Property is also known as

Smiling Hotel
Smiling Hotel Siem Reap
Smiling Siem Reap
Smiling Hotel And Spa
Smiling Hotel Spa
Smiling Hotel Hotel
Smiling Hotel Siem Reap
Smiling Hotel Hotel Siem Reap

Frequently asked questions

Does Smiling Hotel have a pool?

Yes, this property has 2 outdoor pools and a children's pool. Pool access is from 10:00 AM to 10:00 PM.

Is Smiling Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Smiling Hotel?

Self-parking and valet parking are free at this property.

What time is check-in at Smiling Hotel?

Check-in start time: noon; check-in end time: anytime.

What time is check-out at Smiling Hotel?

Checkout is at noon. Late check-out is available for a 50% fee (subject to availability).

Does Smiling Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 8:00 AM-10:00 PM on request. A fee of USD 40 per vehicle applies.

Where is Smiling Hotel located?

This family-friendly Siem Reap hotel is located in the historical district, within 2 mi (3 km) of Palm Container Night Market and Siem Reap Royal Residence. Pub Street and Old Market Area are also within 3 mi (5 km).

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Smiling Hotel Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 5 out of 12 reviews
Rating 8 - Good. 3 out of 12 reviews
Rating 6 - Okay. 3 out of 12 reviews
Rating 4 - Poor. 0 out of 12 reviews
Rating 2 - Terrible. 1 out of 12 reviews

8.0/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Josefine

Disliked: Staff & service, property conditions & facilities
Says that they offer transfer and late check out until 00:30 which are both inaccurate. Stains on pillow and robes in the room, dated decor, wifi isn’t working, terrible breakfast. Not worth the money.
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2020

10/10 Excellent

Hiroshi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
バスタブがあって良かった
Stayed 6 nights in Dec 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Screaming kids at the pool was a real problem. I called the front desk twice but after being told they would let them know to keep the noise down the noise continued. After being on a plane 24 hours I needed sleep so finally went out and at 9:30 pm took care of the problem. I have children and Grandchildren myself and understand kids are kids but the screeching was unexceptable. Other than that breakfast was good and also the room and staff were great.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Need to clean the bathroom more as my room had 4 crickets in there. Otherwise great and friendly service. Highly recommend this hotel to my friends and family.
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms. Reception staff are friendly, accommodating helpful. Excellent.
Stayed 1 night in Dec 2018

8/10 Good

rama, Segamat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2018

10/10 Excellent

Lizana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel, friendly and helpful staff. Giving ⭐🌟⭐🌟⭐.
Stayed 5 nights in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

mike

Liked: Room comfort
Disliked: Staff & service

an average place despite its grand entrance

breakfast was terrible no choice for westerners, no one spoke english, and no one helped in finding a table or guiding us to the food choices. maintenance poor lift not working properly, drain in hand basin blocked, chair in room broken.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
Stayed 2 nights in Dec 2017

8/10 Good

いっと, JAPAN

Liked: Staff & service, property conditions & facilities

スタッフに感謝

日本語が通じず困りましたが、かたことの英語と身振り手振りで説明していたら、スタッフの方が大変親切で非常に助かりました