Pensions in Sierra Sur

"This hotel is very nice and the staff was great. We did have issues with the AC in our room. It was extremely noisy every time it cut on. It did cool very well. Our toilet struggled to flush frequently as well."

"Excelente y buen servicio"

"Nice location and music every way …"

"Great hotel! Unique and wonderful."

"Good as expected "

"Modern hotel. Quiet, comfortable bed. Only complaint no iron and board in room."

"There in no kettle or water in room, should be. "

"I do not recommend staying here. Our room was extremely loud. There is a restaurant right outside the hotel that’s open till 1am and all of the noise from people eating outside comes up into the room. Then when the restaurant finally closes at 1am, you get the noise of them cleaning up the restaurant so you hear chairs and tables dragging and dishes clanking. We asked to switch rooms and were told there were none available. I don’t recommend getting the breakfast, it was not edible in my opinion. We skipped it the second morning despite having already paid for it. The toilet kept breaking and the bed linens really need to be updated. Overall a poor experience and I’m disappointed in this hotel. So disappointed that I’m figuring out if there’s a way to get a refund because this felt like a con to me."

"We stayed at this hotel for 6 nights in a triple room. The first morning the room became uninhabitable with horrendous sewage smell. After series of messages and phone calls, they said it was an air conditioner problem and sent a maintenance person up who cleaned the filter up on the ceiling with bleach. It made me wonder why they didn’t clean it routinely to prevent such problem. But then I realized the ENTIRE hotel smelled like sewage throughout my stay. They masked their lobby with fragrance sprays but the smell was still quite strong, and became stronger in the elevator and the hallway on the upper floor where we stayed. The room still smelled like sewage after cleaning. If you are concerned about air quality, be very mindful about this problem at this hotel. The room was clean but with such horrendous sewage smell, everything just felt unsanitary to me. The bathroom was dated but clean. The room description said there was a bidet but the room we stayed in didn’t have either a bidet or a hose by the toilet. The room came with one packet of tissue which included two pieces, no automatic daily resupply. Room size was decent and there was A/C (switch to the sun symbol on the thermostat for A/C, the snow symbol is for heat - took us a day and half to figure that out) The location was great - easy to get taxi, nearby awesome gelato shop, Aldi, local restaurants. Staff was okay. All in all, I would not stay at this hotel again due to the disgusting sewage smell."