"As a family of 5 we experienced a very seamless front desk check in services. Front desk representative was pleasant and efficient. The suite was comfortable with microwave, coffee maker and a small dining table and two chairs and a bench chair.
Room however needs more storage for clothing.
Housekeeper was very clean and helpful.
Pool very big. Pool opens at 9am and close st 11pm. Pool lifeguards were very attentive and they were not on their phones during work time!
Guest service representatives always answer timely and very pleasant.
Fitness room very good.
They have free bus rides to all the Universal Adventure Parks and Universal City Walk. Laundry room has sufficient dryers and washers. Could monitor progress of laundry through an app. App allows you to pay for loads and add extra time. It also notifies when laundry is completed.
Dockside Pier 8 market provides access to meals throughout the day. Highly recommended for family"
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