4/10 Poor
Koichiro
17 Sept 2022
Disliked: Cleanliness, amenities, property conditions & facilities
Koichiro
Stayed 1 night in Sep 2022
Toya Sun Palace Resort & Spa
4.0 star property
Travelers soak in natural hot springs at this lakeside resort where mineral waters and massage treatments offer a perfect way to unwind after exploring
Choose dates to view prices
Photo gallery for Toya Sun Palace Resort & Spa
Toya Sun Palace Resort & Spa, near Toyako Hot Spring, offers indoor mineral hot springs and rejuvenating spa treatments. Family-friendly with a waterslide and arcade for kids. On-site shopping and multilingual staff ensure a great stay.
Reviews
7.67.6 out of 10
Good
Popular amenities
- Pool
- Spa
- Parking included
- Free Wi-Fi
- Restaurant
- Air-conditioning
Room options
Check availability for these dates
Available filters for rooms
Showing 6 of 6 rooms
View all photos for Twin Room, Lake View, Non Smoking
Twin Room, Lake View, Non Smoking
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- Lake view
- 28 sq m
- Sleeps 2
- 2 Single Beds
View all photos for Japanese Style Room, Lake View, Non Smoking
Japanese Style Room, Lake View, Non Smoking
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- Lake view
- 35 sq m
- Sleeps 5
- 4 Single Futons
View all photos for Japanese & Western Style Room, Lake View, Non Smoking
Japanese & Western Style Room, Lake View, Non Smoking
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- Lake view
- 35 sq m
- Sleeps 4
- 2 Single Futons OR 2 Single Beds
View all photos for Western Style Room, Lake View, Non Smoking
Western Style Room, Lake View, Non Smoking
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- Lake view
- 28 sq m
- Sleeps 3
- 2 Single Beds and 1 Single Sofa Bed
View all photos for Japanese Style Room, Lake View, Non Smoking
Japanese Style Room, Lake View, Non Smoking
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- Lake view
- 28 sq m
- Sleeps 3
- 2 Single Beds and 1 Single Sofa Bed
View all photos for Run of the House (No Choice of room type)
Run of the House (No Choice of room type)
Highlights
Air conditioning
Fridge
Flat-screen TV
Bidet
Private bathroom
Hairdryer
Shower/bath combination
In-room safe
- 28 sq m
- Sleeps 4
- 4 Single Beds
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About the area
Located in Sobetsu, Toya Sun Palace Resort & Spa is in a rural area and on the waterfront. Zenko-ji Temple and Hakucho Bridge are local landmarks, and some of the area's attractions include Rusutsu Resort and Sobetsujohokanai. Travelling with kids? Consider Toyako Forest Museum and Koganeyu. Visit our Sobetsu travel guide
View more Resorts in Sobetsu
7-1 Toyako Onsen, Sobetsu, Hokkaido, 052-0107
What's nearby
Toyako Onsen1 min walk - 0.0 km
Shikotsu-Toya National Park1 min walk - 0.0 km
Lake Toya3 min walk - 0.3 km- Toyako Hot Spring2 min drive - 2.0 km
- Usuzanfunka Memorial Park3 min drive - 2.7 km
Getting around
- Toya Station14 min drive
- New Chitose Airport (CTS)94 min drive
Restaurants
- ă§ăăăéŁć 13 min walk
- ćČĄç°ć±19 min walk
- Mogmog14 min walk
- Blossom Coffee11 min walk
- The æŽçș1 min walk
About this property
Toya Sun Palace Resort & Spa
Upscale family-friendly resort near Lake Toya
Consider a stay at Toya Sun Palace Resort & Spa and take advantage of an indoor mineral hot spring (onsen), a corner/local shop and shopping on-site. For some rest and relaxation, visit the hot springs/mineral springs or sauna, and indulge in a massage. The on-site restaurant, Palacio, offers breakfast, dinner and a poolside location. Free in-room WiFi is available to all guests, along with a garden and an arcade/games room.
You'll also find perks such as:
- An indoor pool and a children's pool, along with a waterslide
- Free self-parking
- Hot springs on-site, luggage storage and a ballroom
- A gift shop, multilingual staff and a lift
Room features
All 324 rooms offer comforts such as air conditioning, in addition to perks such as free WiFi and safes.
Other amenities include:
- Bathrooms with bidets and shower/bath combinations
- Fridges and phones
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Property amenities
Internet
- Available in all rooms: Free WiFi
- Available in some public areas: Free WiFi
Parking and transport
- Free self parking on site
- Limited on-site self parking
- Onsite parking includes off-street options
Food and drink
- A bar/lounge
- A restaurant
Restaurants on site
- Palacio
Things to do
- Arcade/game room
- Children's pool
- Full-service spa
- Hot spring
- Indoor pool
- Sauna
- Shopping
- Steam room
- Waterslide
Family friendly
- Arcade/game room
- Children's pool
- Grocery/convenience store
- In-room refrigerator
- Indoor pool
- Waterslide
Conveniences
- 24-hour front desk
- Gift shop/newsstand
- Grocery/convenience store
- Luggage storage
Guest services
- Multilingual staff
- No housekeeping service
Business services
- Meeting room
Outdoors
- Garden
- In the mountains
- On a lake
Full-service spa
- Hot spring
- Hot springs open from 5:00 AM - 11:00 PM
- Hot springs water temperature - 42 ÂșC
- Massage
- Public indoor mineral hot springs (onsen)
- Public outdoor mineral hot springs (onsen)
- Separate men/women areas in public bath
- Spa open daily
- Yukata (Japanese robes)
Accessibility
- Lift
More
- 1 building
- 10 floors
- Ballroom
- Built in 1965
- Smoke-free property
Room amenities
Bedroom
- Bedsheets provided
Bathroom
- Bidet
- Free toiletries
- Hair dryer
- Private bathroom
- Shower/bathtub combination
- Slippers
- Towels provided
Entertainment
- Flat-screen TV
Food and drink
- Refrigerator
More
- Air conditioning
- Phone
- Safe
Policies
Check-in
Check-in start time: 2 PM; check-in end time: 7 PM
Check-out
Check-out before 10 AM
Special check-in instructions
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Access methods
Staffed front desk
Pets
Pets not allowed (service animals are welcome, and are exempt from fees)
Children and extra beds
Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available
Payment types at the property
Important information
Fees
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A city tax may be collected at the property. The city tax ranges from JPY 100-10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.
- A tax is imposed by the city: JPY 300.00 per person, per night. This tax does not apply to children under 12 years of age.
We have included all charges provided to us by the property.
You need to know
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
We should mention
Hot springs access available from 5:00 AM to 11:00 PM
The Japanese Ministry of Health, Labour and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the on-site public bathing facilities
Property is also known as
Sun Palace Toya
Toya Sun Palace
Toya Sun Palace Hotel
Toya Sun Palace Hotel Sobetsu
Toya Sun Palace Sobetsu
Toya Sun Palace Resort Sobetsu
Toya Sun Palace Resort
Toya Sun Palace & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort
Toya Sun Palace Resort & Spa Sobetsu
Toya Sun Palace Resort & Spa Resort Sobetsu
Frequently asked questions
Does Toya Sun Palace Resort & Spa have a pool?
Yes, this property has an indoor pool and a children's pool.
Is Toya Sun Palace Resort & Spa pet-friendly?
No, only service animals are welcome at the property.
How much is parking at Toya Sun Palace Resort & Spa?
Self-parking is free at this property.
What time is check-in at Toya Sun Palace Resort & Spa?
Check-in start time: 2 PM; check-in end time: 7 PM.
What time is check-out at Toya Sun Palace Resort & Spa?
Checkout is at 10 AM.
Where is Toya Sun Palace Resort & Spa located?
This family-friendly Sobetsu resort is located on the waterfront, within 1 mi (2 km) of Toyako Onsen and Lake Toya. Usuzanfunka Memorial Park and Toyako Hot Spring are also within 2 miles (3 km).
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Reviews
Toya Sun Palace Resort & Spa Reviews
7.6
Good
All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
7.2
Cleanliness
7.6
Location
7.6
Staff & service
7.2
Property conditions & facilities
Rating 10 - Excellent. 64 out of 250 reviews
10 - Excellent
64
Rating 8 - Good. 104 out of 250 reviews
8 - Good
104
Rating 6 - Okay. 56 out of 250 reviews
6 - Okay
56
Rating 4 - Poor. 18 out of 250 reviews
4 - Poor
18
Rating 2 - Terrible. 8 out of 250 reviews
2 - Terrible
8
Reviews
8/10 Good
ă”ăă
5 Oct 2022
Liked: Amenities, property conditions & facilities
ăéąšćăăăźæŻèČăæé«
ă”ăă
Stayed 1 night in Sep 2022
6/10 Okay
ăłăŠă
1 Oct 2022
Liked: Cleanliness, property conditions & facilities
æ°ăăæœèšăšæŻăčăăšäžäŸżăăȘ
ăłăŠă
Stayed 1 night in Sep 2022
10/10 Excellent
AYAKO
7 Sept 2022
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
53ćčŽèšćż”ćæ”·éæ
ă©ăźéšć±ăăăæŽçșæčăæăăçčă«ăéąšćăŻçșăăšăăèšćăććăæž
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AYAKO
Stayed 1 night in Sep 2022
10/10 Excellent
aya
2 Sept 2022
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
äžæ„äžæŽçșæčăçșăăăăŸăă
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aya
Stayed 2 nights in Aug 2022
10/10 Excellent
MA R I K O
12 Aug 2021
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ăăŒă«ăæ„œăăăŁăăéŁäșăăăăăȘăăȘăšăŒă·ă§ăłă§ăšăŠăăăăăăŁăă§ăă
MA R I K O
Stayed 1 night in Aug 2021
8/10 Good
Verified traveller
30 Dec 2020
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
çŽ10ćčŽæŻăăźă”ăłăăŹăč
äœćčŽæŻăăăźă”ăłăăŹăčă§ăăăăăăŒăéąšćăæčçŻăăç¶șéșă§æ°æăĄèŻăäžæ„éăéăăäșăćșæ„ăŸăăăć«ăăĄăŻăăŒă«ă§ć€§ăŻăăăăéŁäșăćäŸă性äșșăçŸćłăăé ăăŸăăăă€ă«ăăăŒă·ă§ăłăçŸăăçŽ æ”ă§ăăăăă éŁæłă ăŁăăźă§æŒăăŻăăéŁăčăăŹăčăă©ăłăçĄăăŁăăźă§ă«ăăă©ăŒăĄăłă«ăȘăăŸăăă
Verified traveller
Stayed 1 night in Dec 2020
2/10 Terrible
Verified traveller
31 Mar 2020
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Very old and dirty, no air conditioning. Room is too old, very ugly decoration. Just like a room with monsters. Restaurant food is also not very good. Just the new and extended area is nice!
Verified traveller
Stayed 1 night in Jul 2019
10/10 Excellent
kaori
24 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ăĄăȘăŒăŻăȘăčăăč
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„ăŁăŠăăŸăăŸăă(^ ^)
kaori
Stayed 1 night in Dec 2019
8/10 Good
Verified traveller
8 Dec 2019
Liked: Cleanliness, staff & service, property conditions & facilities
ăšăŻăčăăăŁăąăźæŻæăæčæłăăăăăȘăăŁă
Verified traveller
Stayed 1 night in Dec 2019
8/10 Good
Verified traveller
2 Oct 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
æäŸæ„éæć, æș«æłć°æč, ć„œæć, æé€, æ©é€éŁç©çšźéĄć€ć
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Verified traveller
Stayed 1 night in Sep 2019
8/10 Good
Verified traveller
5 Sept 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ăšăŹăăŒăżăŒăăéšć±ăŸă§ăźè·éąăć°ăé ăăŁăă
Verified traveller
Stayed 1 night in Sep 2019
8/10 Good
WAI FUNG
25 Aug 2019
Liked: Staff & service
Good but old
Nice facilities but the room is a bit aged
WAI FUNG
Stayed 2 nights in Aug 2019
6/10 Okay
Nobuhiro, ăăŻă€ăŻăăèĄăæžĄèȘć ă§ăăăŁăăæ»ćšăæ„œăăżăăæčă«ăŻăȘăčăčăĄă§ăïŒ
25 Aug 2019
Disliked: Property conditions & facilities
èČ»çšćŻŸćčæă«ć°ăçć
ăăŁăăŒăă„ăăă§ăŻæłćźć
ă§ăăăăæéŁăźăă„ăă ă§ăŻèŻăăŁăă§ăăéšć±ăšăăŒă«ăŻć€ăăŠçăć°è±Ąă§ăăăăȘăă„ăŒăąă«ăăăšèăăŠăăăźă§ć°ăæźćż”ă
Nobuhiro
Stayed 1 night in Aug 2019
10/10 Excellent
Verified traveller
1 Jun 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot spring facilities
Verified traveller
Stayed 1 night in May 2019
2/10 Terrible
Linda
28 May 2019
Disliked: Cleanliness
Charged non-smoking room for Smoking room
The sun palace placed me a smoking room but accepted my non-smoking reservation. After making two complaints, before I was moved to a true non-smoking floor.
Linda
Stayed 1 night in May 2019
8/10 Good
Verified traveller
4 May 2019
Liked: Cleanliness, amenities, property conditions & facilities
ăă±ăŒă·ă§ăłăŻæé«ăè±ç«ăæșè¶łă§ăăă
ăčăżăăăźæčăăăăăłăăźć„łæ§ăŻăšăŠăèŠȘćă§ăă§ăăŻă€ăłăăčă ăŒășă§ăăă
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Verified traveller
Stayed 1 night in Apr 2019
10/10 Excellent
Verified traveller
2 May 2019
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
ëčê° ì€êł ìê°ê° ëŒìŽ íêČœì ìŠêžž ìë ìììŒë, í”ì 늏ì ìì„ììë ëìŒížìë„Œ ëłŒ ì ìêł ë
žìČíìŽ ììŽ ìąìë€.
1ì ëì°©íìŹ ìČŽíŹìžì ê°ë„íìŒë 룞ìŒëĄ ë€ìŽê° ì ììŽ ììì„ì 뚌ì ê°ëë°, íŹìê°ììë 룞ì ì걎ì ê°êł ìŹ ì ìë€êł ëìŹë„Œ íë€. íìŽì€íìŹ, ë°ëíìŹ 1ìžížëĄ 300ììŽìë€. ììì„ ëŽì íìì€ìë íčëłí êČìŽ ììŽ ìììŽ ëë íìë ëŹŒêž°ë§ ëŠêł ëìì„ ëë 룞 ìŒëĄ ìŽëíŽì ì»ìŽìŒ íë€. ììì„ìŽ ëêł íêž°ììë 뎀ì§ë§ ëêł ë, ê°ì€ëŠŹ íëžë„Œ 돎ëŁëĄ ìŽì©í ì ììë€. ìííëžì êČœì° ëìŹë íŽì€ë€. 4ìŽ ììŽì ëêž°ì ë¶ìĄ±íšìŽ ììë€. êžžìŽëłëĄ ëčšê°, ë
žë, íë 믞ëëŒíìŽ ìêł ìŹëŒìŽë믞ëëŒíë ììŽ ìŽë„žë€ë ìŠêž°êž° ìąìë€. íëíë ìê°ëëłëĄ ìëë° ìŹëŻžìêł ìąìë€. ììŹë 돎ëíìë€. ë·íëĄ ì§ííìŹ ë§ìŽë ìì ë¶ìĄ±íšì ììë€.
Verified traveller
Stayed 1 night in Apr 2019
8/10 Good
Wing Cheong
2 Feb 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Spa Hotel
Superb scenic view with excellent spa facilities
Wing Cheong
Stayed 2 nights in Jan 2019
10/10 Excellent
YACHU
30 Jan 2019
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ç°ćąćŸçŸ
YACHU
Stayed 1 night in Jan 2019
6/10 Okay
Verified traveller
26 Jan 2019
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ćłă
æș«æłäčäžéŻçă
Verified traveller
Stayed 1 night in Jan 2019
10/10 Excellent
jeonghoon
29 Dec 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
í ìŒ ì í°ëŠŹì€ ëŠŹìĄ°ížì ê°ë ëščììŽì!
ìŁŒì°šì„ì ìŁŒì°šíŽëì ë ížìčŽì ë°§ë°ëŠŹê° ëê°ì ìëìŽ ìê±žë žëë° ìČŽíŹììíŽìŁŒì ëìŽì§êží ì§ìë¶ìŽ ìížì ì„ì„ê”Źë 찚늌ìŒëĄ ë볎ëŒê° ìčë ìí©ì ìëêłłíì§ììŒìêł ì°šë„Œ ê°ì žìì ë°§ë°ëŠŹì ííŽìŁŒì
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jeonghoon
Stayed 1 night in Dec 2018
6/10 Okay
Verified traveller
22 Nov 2018
Liked: Staff & service, property conditions & facilities
æčèŁ
ćăźăăăąă«ćźżæłăăăźă§ăăŻăć€ăăŻă»ă»ă»
äœżçšăăŸăăă§ăăăăçčă«éšć±ăźéąšćăŻăĄăăŁăšăăăăȘăăźăăȘăšă
Verified traveller
Stayed 1 night in Nov 2018
10/10 Excellent
anonymous
18 Nov 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a great stay at Toya Sun Palace. The resort provided a bus service that picked us up from Sapporo for free, saving some money, though unfortunately it took over an hour longer than scheduled. The resort is impressive with the glass-walled lobby overlooking the lake, though the onsen areas were a bit smaller than expected. The Japanese style room was basic but comfortable, and housekeeping makes up the tatami sleeping mats at night. The room has its own small bathroom and a view of the lake, though the view is better elsewhere on the resort. Breakfast and dinner were included. The buffet had a very good range of food in our opinion, for both dinner and breakfast, and the quality was good by typical buffet standards. The separate male and female onsens had a range of baths, including an outdoor one overlooking the lake. It could be very crowded in peak season. The water is 38-40 degrees, which feels very hot but you adjust to it. There is a very faint smell of chlorine (much less than a normal swimming pool), but no sulphur or other smells. There is a nightly fireworks show on the lake which was nice, Tahitian entertainment performances everyday, and wearing the yukata around the resort was also enjoyable. We made the mistake of only staying one night, which was too short and didn't leave time to see the water fun park or go to Nakajima Island on the lake. We would definitely consider staying at Toya Sun Palace again, though maybe not during crowded peak season.
anonymous
Stayed 1 night in Oct 2018
10/10 Excellent
Sairung
7 Nov 2018
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
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Sairung
Stayed 1 night in Oct 2018