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"Traveling from the USA first time stay in Amsterdam. Staff was exceptional! Breakfast was truly amazing!! Parking was a little tricky with gate and did not know I had to pay per day. On website said self parking. AC/Heat unit did not work however gave us a fan, if it would have been warmer outside may have been a problem? Also did not know about the city tax per day - not a big deal and we understand. Overall experience very good - great location close to train station and some really good restaurants!!"

"Booked Mercury Amsterdam and two days later tried to cancel. They would not refund my money were absolutely not helpful at all not responsive. I was very dissatisfied with this mercury Amsterdam. I would not recommend it to anybody."

"We arrived late night Door closed took 25 mins for someone to open from reception even by ringing bell. Staff, not friendly. First room was decrepit, headboard scratched deteriorated with nasty stains. A/C not working, sofa chair with horrible brown and white stains all over the seat and backrest. No Kleenex tissues. Room smelled. Hairs hanging from hangers in the closet. Mold inside shower. Etc. We were staying for two nights, yet after the horrible experience we decided to leave the hotel. As I requested for hotel manager, already packed and ready to leave at the lobby, all I was able to get was the front desk manager. She understood perfectly and saw pictures. Finally after a while she offered comp the night charges and pleaded for us not to leave unhappy. She took matter in her own hands and gave us a much nicer (yet still worn out room) but seemed fine. As my wife was going to settle in she opened the toilet seat, and surprise… the upgraded room to make us happy, was filled with urine and excrement. We didn’t not even unpack … we simply stormed out of that nasty, old, dirty hotel. I was going to pay almost 300 Euros and believe me when I say that was not even worth 1 Euro. Cleaning standards for anyone should not be put at test when traveling to a hotel they brag on this site to be excellent. I say this with all honesty and in an effort to help any vacation or business travelers, avoid at all cost!!! Walk a further from train station, and find any other option!! "

"food was ok and value for money , cleaning needs a lot of work, carpets dirty, phone dirty, shower head full of scale need replacing, phone did not work, staff were good felt sorry for them "

"The TV remote was not working "