We were happy to have you here with us.Thanks for your review. We really appreciate it.

Thank you. It was a pleasure having you.

Thank You. We always do our best to ensure our guests are happy and comfortable and have everything to enjoy their stay with us. When you are happy we are happy too.

Thank you so much

Thanks

Thanks

Thanks

Thank you so much for your review. We appreciate it

Thanks for staying with us and thanks for your feedback

Thanks for choosing us. We are greatful that you liked it. Hope to have you here again

Thanks for your review. We will take it into consideration to improve guest stay.

We were happy to have you here with us.Thanks for your review. We really appreciate it.

Thanks for your review. Was a pleasure to have you here.

Thank you for taking time to give this awesome review. It was nice to have you. Happy that you had a great time.

Thanks for letting us know how you feel. We work our best to make sure guests are happy.

Thanks for choosing The Downtown Hotel. We will take your review into consideration to ensure that your stay and others may be better.

Thank you for taking time out to inform us of your stay. Upon arrival we make it our duty to keep our guest well informed and we like to let them know where certain things can be found for example the bakery across the street etc, this is called etiquette. Its unfortunate that you had a problem with this. The bed problem could have been rectified by a simple call to reception. This is why we urge our guests to inform us of any problems they may have so that we can solve them and thereby improve their stay. Since we are situated in the town, we are subjected to occasional local banter and vehicles passing by. However, once your door is closed , it doesn't prove to be such an issue. We take every review into consideration as we seek to improve our services , amenities as well as the satisfaction and comfort of our guests.

Thank you for taking time out to inform us of your stay. Upon cleaning and inspection of your reserved room , it was discovered that the switch for the refrigerator was turned off which could have been rectified by a simple call to reception. This is why we urge our guests to inform us of any problems they may have so that we can solve them and thereby improve their stay. Since we are situated in the town, we are subjected to occasional local banter and vehicles passing by. However, once your door is closed , it doesn't prove to be such an issue. We take every review into consideration as we seek to improve our services , amenities as well as the satisfaction and comfort of our guests.

Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. Moreover, it is quite displeasing to see a comment in regards to our bathroom fixtures as they are in perfectly good condition. Secondly, every room design is different. Our Deluxe Downtown view or Sea or Piton view offers varying amenities , hence some rooms with a large or mini fridge. We take every comment into consideration as we seek to improve our facilities and service to increase satisfaction and comfort.

Thank you for taking time out to inform us of your stay at The Downtown Hotel! The Air condition is already preset , however on arrival you are asked what temperature is most suitable to you and it is changed immediately. If you want to change it , you are informed that reception is there from 7AM-8PM and security personnel is there to assist you. You are also informed that management cannot leave the remotes because any interference in the settings of the A/cs by persons outside management personnel can lead to a malfunction of the Air condition. We sincerely apologize again for having to wait before being checked in. At the time the receptionist was checking in four of our guests , however , we will definitely make some changes to ensure that this does not happen again. All rooms are inspected by our Room Supervisor who does not sign off on any room unless it is cleaned up to standard. We would never give a room to any guest without it being prepared. Upon inspection of the room after departure , we found that the bathroom did not dispel any unpleasant odor. Moreover, we value every comment about our establishment as it allows us to make any necessary changes to improve our service and the facilities we provide.

Thank you for taking time out to inform us of your stay. In regards to your comment about the hotel's condition, a hole was bored to fix a main line to improve our water pressure which was later repaired by the workmen or maintenance workers who were clearly working in that area. We take pride in offering accommodation that is up to standard to ensure that our guests are satisfied and comfortable. We ensure that our guests needs are not only met but exceeded. This is why we urge all guests to report all problems to management so that it can be fixed as soon as possible , for example a leak in your bathroom. We do not provide guests with any sheets with holes as this does not in any way adhere to the standard we uphold. This is why it is displeasing to see such a comment. As for the hot water in the tap, this was checked by maintenance and it is reported to be functional.

Thank you for taking time out to inform us of your stay. The room in question was thoroughly inspected in regards to the claims you made and none of these claims were rendered truthful. Whilst we appreciate good critic and feedback , we do not appreciate any defamation on our property. We seek to provide value, comfort and clean accommodations to our guests. Every room is thoroughly inspected before arrival to ensure that is up to standard. If such claims were substantial, you should have reported it to management. As I previously mentioned, It is clear that these claims are false and distasteful. We seek to improve our facilities and service but we do not appreciate fabricated claims.

Hello, Thank you for taking time out to inform us about your stay at the Downtown Hotel! Firstly, we are 5 minutes away from the nearest beach and central to everything from bakeries, supermarkets, banks, church , diamond waterfalls and so on. Many of our guests love staying at the Downtown Hotel because it is close to everything! Secondly, since our hotel is secluded at the top of the building with 24/7 security personnel, there is no way that vagrants or beggars are allowed on our property. We have never had any complaints from single travelers or those traveling with others due to our 24/7 security surveillance and security personnel, not to mention the town of Soufriere is relatively safe. Unfortunately we do not have control over beggars on the street so we advise our guests to simply refuse any request for money.