South Lake Union hotel guide. Starwood Capital hotel in South Lake Union, Seattle

"When we arrived we were shocked that there was no air conditioning in the entire hotel. We got to our room and it was 88 degrees. They said their AC had just gone out which we found hard to believe. Continuing on, they told us to just open our window, we tried and it would not open. They sent someone up who using a long screwdriver was able to get it open but it would not stay open. So they propped it open 5” using the Kleenex container. We washed for a fan and they brought us a 9” fan with a 6’ cord BUT the closest outlet was 10’ away. Another call and they said they would call an electrician. I then asked how about a plug strip, they had one and sent it up. Okay so our room is beginning to cool down. However, with the window open the traffic was obnoxiously loud and we were right above a bus line. I can go on and on, but hopefully this is enough to give you an idea on why you will want to pass on this property. This property should not be an option in Expedia. Jim Washington "

"The elevator was down during check-out the busiest time, we took stairs with all our luggage and i tripped coming down the stairs. Other then that it was a okay stay."

"Great hotel , superb location for seattles attractions"

"Very unsafe neighborhood and the hotel staff was extremely unhelpful on where a safe place to park my oversized truck. Crazy homeless person chased my truck through the parking area they suggested. "

"Please clean the windows. I would have given 5 stars if I could have seen the water views from the windows."

"Location and breakfast were excellent! Our room was not cleaned well prior to us arriving."

"Nice stay close to airport"

"After a long day of travel, the last thing we needed to hear at check in was to come back to the front desk after 23:00 for a parking pass because the person that checked us in didn’t know how to print one. When we returned at 23:00 the person working at that time simply pulled a preprinted slip from a folder and wrote the date on it. When checking out the next day the third person we had contact with wasn’t pleasant and without asking for our room number, took our key cards and went back to what they were doing with out a thank you or any type of acknowledgment."

"Staying here was great! All of the staff were professional and courteous. My room was clean and comfortable. Next time I come to Seattle, this is where I am staying. "