South Lake Union hotel guide. Starwood Capital hotel in South Lake Union, Seattle

"Was nice and secure"

"Tv didn’t work, air conditioning wasn’t working. wasn’t much space in the rooms. Beds took up 50% of the room. No lock on the bathroom doors. No sitting chair/table. Just a small bedside table inbetween the 2 beds. "

"Room was nice and spacious. Breakfast was good. Check in was a breeze and super helpful. "

"Well equipped rooms, great location, lovely staff "

"Hotel is very dated. No hand soap in bathroom. Staff pleasant and accommodating. "

"We called ahead to ask about late check-in, the person who answered seemed uninterested and offered little help. We arrived and the only room that matched our booking was on the 3rd floor with no elevator, she did offer us something else, and then gave us instructions on how to get there. The parking was $35 which wasn't listed. The power went out for 3.5 hours overnight."

"Staff was not helpful with checking in or internet access"

"We’ve stayed at various Fairmont properties before and have always had great service, so unfortunately this location fell short for us. First, the hotel itself is beautiful, and we were very happy with the room as well as the gym and pool area. However, we were disappointed with the overall service experience. It took almost 45 minutes to check into the hotel, and the lineup extended from the front desk to the elevators. I’ve never waited that long to check into a hotel before. We also dined at the lounge several times. The food and atmosphere were good, but the evening service was disappointing. We were seated at a table that was dirty and sticky, and when we pointed it out to the server, he simply dropped off a cloth for us to clean it ourselves. We also had to call the front desk from our room twice, and both times we were on hold with an automated system for over 30 minutes, which was extremely frustrating. I’ve never stayed at a hotel where guests cannot directly reach the front desk and speak with someone. Paying guests do not want to speak to a robot and then wait 30+ minutes for assistance."

"The breakfast offers were good with some fresh baked pastry. The dinner was a disappointment. However, there are many good restaurants in the walkable neighborhood. "