Apartemen (Ground Floor) | Seprai premium, setrika/meja setrika, Wi-Fi gratis, dan seprai linen

Ulasan untuk Hamlet Heights

4 out of 5
Hamlet Heights
10a & 10b Hamlet Court Road, Westcliff-on-Sea, Southend-on-Sea, England

Ulasan

4,0
Penilaian 10 - Sangat Bagus. 0 dari 3 ulasan" "
Penilaian 8 - Bagus. 0 dari 3 ulasan" "
Penilaian 6 - Cukup Baik. 1 dari 3 ulasan" "
Penilaian 4 - Buruk. 1 dari 3 ulasan" "
Penilaian 2 - Sangat Buruk. 1 dari 3 ulasan" "

4,6/10

Kebersihan

6,0/10

Staf & layanan

6,0/10

Fasilitas

3,4/10

Kondisi & fasilitas properti

Ulasan

6/10 Cukup Baik

Traveler terverifikasi

Bepergian dalam rombongan, Bepergian bersama keluarga dan anak
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The place is fine for what it is. Had a musky smell when we first went in. The carpets are old, there were a number of things damaged. Cooker had two knobs not attached, there was a small box with wires in and it was hanging off second staircase, the soap dish in shower was broken, loo roll left for us had a stain on it and the sofa was covered in animal hair. Just needs some tlc, could be amazing. But we wasn’t there much as was nice weather.
Menginap 2 malam pada bulan Agustus 2019
Tanggapan dari Codi from the Reservations Team pada tanggal 21 Des 2019
Hi. Thank you for your valuable time to share your honest feedback. We value your business and take your comments very seriously. We have reported to the cleaning and maintenance team the carpet, cooker, soap dish, loo roll, and sofa issues you raised to have it deep cleaned and sorted out for future guest use. We are always looking for ways to improve our service, and your feedback is an invaluable part of that process. We hope to welcome you to our property in the near future to be able to provide you with a much better overall experience.

4/10 Buruk

Traveler terverifikasi

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
The property is OK, had everything you needed, but in need of some tlc. A very multi cultural area.
Menginap 2 malam pada bulan April 2019
Tanggapan dari Codi - Reservations Team pada tanggal 29 Mei 2019
Hi John, It was our pleasure having you as our guest, and we hope to welcome you back soon!

2/10 Sangat Buruk

Paul

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Pictures are not representative of actual apartments, neighborhood is sketchy and there is no parking- we had to abandon our stay and find another place
Menginap 3 malam pada bulan Desember 2018
Tanggapan dari Ian - Reservations Team pada tanggal 24 Jan 2019
Thanks for your feedback, Paul. Thank you for pointing out your security and parking concerns. We are happy to let you know that there has not been any security incidents ince we opened business and the area is relatively safe. Parking availability has also been indicated in our listing as we only have street parking around the area. We will make sure though to take those on board and work to provide a better experience for future guests. Thanks again for staying and for being so understanding!