Spring hotel guide. Marriott Hotels & Resorts hotel in Spring, Houston

"This was our first time staying at a Royal Sonesta. Our first impression was not good because staff checking customers in was most unhelpful and provided no information. I paid extra for a “corner room” and the pictures on the website show windows….I got the view of an ugly wall. I inquired about a high floor and was told that ‘the room they gave me was all they had left’ which I find very hard to believe because the hotel and parking garage were quite empty. I paid extra for parking and the breakfast buffet and received no information about either. I messaged the hotel and got a very friendly call from management that gave me what I needed and even offered a perk which was very kind but we weren’t looking for anything other than details of our stay so we didn’t partake in the offer but it was a very nice gesture. The hallway outside our door was very dirty. The room itself was clean enough but the air never got cooler than 70° and we sleep with it much cooler than that at night so we were hot and uncomfortable. The best thing about the stay was the breakfast. Not only was the food great, the staff was FANTASTIC! They were very friendly and extremely accommodating. Our waitress was Alma A and she was the best! Overall, I’d say the stay was just “ok” but I had high hopes of it being a new place that we’d want to return to. We may return for the breakfast but probably not for another nights stay. "

"For not knowing much of Houston it was a great stay, good area, staff was helpful easy check in and check out, still waiting for deposit and its been 6 days so far"

"Our couch was covered in animal hair. "

"Clean rooms and good ambiance in the bars"

"I was treated very poorly "

"We visited the Hotel, and told we couldn't check till later that day."

"The lobby was beautiful. Flooring was difficult to move luggage. Rooms were very dated in the 80's fashion. Linens were wonderful. Koi ponds were a big hit with the families."

"Staff was all right. Breakfast was good. Beds were absolutely horrible. "

"Loved the aesthetic of the hotel entirely and the staff was very friendly and very helpful"