Search Castles in West Springfield

Its a lovely hotel and but let down by the rules that rooms are only serviced every 4 days in spite of requests Michael in the management team more than made up for it, Room 431 needs new lights and a bathroom that functions better . No mirrors with lights. No where to put tooth brush or soap bar etc in show. No trays at all . It's not thought through,. It has the makings of a good place and Michael was kind and helpful . We also had great help with rescue from the snow as our car was snowed in....

Had problem with first room they gave us but the staff changed it out for another. Got job. The staff was very helpful.

Quiet room at the front hotel. No passing traffic around at night. Bed and pillows comfortable. We used the pool which was nice,we had it all to ourselves. The breakfast was much better than we expected, thought it would be cold but there were pancakes, sausages and a waffle maker as well as toast,yoghurts and cereals. More than enough choice for everyone.

Good value for money

The area is lovely and this building is full of history but they have managed to fit modern air-conditioning into this 226 year old building.

I loved the staff they were great it was my daughter's graduation and she just wanted to swim and eat pizza holiday inn Express gave me everything I needed to give her the best graduation day of her life she got to enjoy the pool with her friends she got red rose pizza and her night was amazing all I had to do was keep an eye on them easy when you are dealing with great and smart girls I do have to say I might have had more fun than them 😂😂 holiday inn Express is my go to when I need to keep...

Comfy bed. Clean bathroom.

Amazing hotel!

Spotless room - all brand new. Excellent facilities. Ideal for working. Comfortable bed. Very nice and personable staff. Breakfast so-so - cooked stuff has that precooked appearance and taste. But mostly good oatmeal with nuts and fruits etc, plus yoghurt. Wildwood Grill next door is excellent value if you want a break from cooking!

Great hosts, beautiful home. Fabulous breakfast.

The hotel was clean and fresh, my son enjoyed the games area. The room was comfortable and the bathroom had a great shower. Breakfast was good and the staff got me vegetarian options when asked.