West Springfield hotel guide. Red Roof Inn hotel in West Springfield, Massachusetts

"The hotel is basically a Quality Inn like building but the location and the service provided by the staff is what truly makes it a special place to stay. The rooms are typical hotel rooms with visible wear and tear, specifically the washrooms in the room, needing new caulking around the tub and paint needing a touch up. The toilet in my room when flushed, had a whistle like a tea kettle, so I was lucky to be in room alone because this would have woken my spouse had he been with me. In the four night I stayed, the shower temperature was lukewarm. I spoke to the front desk on one occasion about it so the next day it was definitely better but the following day it was back to just barely warm…The pool and hot tub were a nice offering at the end of a busy day. All of the staff are extremely professional and helpful. I had two spa treatments while I stayed. One was amazing and worthwhile for the cost, but I added on a foot soak, which was awkward and literally being provided a tub of room temperature water and a fizzy thrown in while I sat alone, until I felt I was done? Very weird, as there was very little interaction and hot water was added from a kettle. I guess there is normally champagne provided but since I’m not a drinker I declined. I did get a bottle of water. Since they were trying to make it upscale, a glass of ice water maybe with lemon, might have seemed more fitting. Overall it is a very nice place and the hotel rooms are the only"

"Breakfast was great Parking easy Location amazing Hotel clean, modern and comfy beds "

"Parking was convenient but the room could use a mini-fridge."

"Staff were responsive, helpful and friendly. Room was clean, comfortable, well equipped the massage chair in room is a cool touch. Parking was east the area was quiet. The only things of not are that the area surrounding the property doesn’t offer much, pulling up and night finding it at the end of a road/parking lot, behind an abandoned hotel was a surprise, then the hallway outside the room and elevator had smudges on the floor and elevator walls (not big issues for me but noticeable). It was a convenient stay on our road trip and staff were so kind. "

"very good"

"Breakfast and fix windows and screens"

"A better hotel than most!"

"room were not cleaned and the bedding had blood on them when we talk to them they change are room but it was in another room just the same but had bullets mark on the wall they said there were sorry but would not refund me and told us to deal with it. "

"Clean"