"If I had spent $99 a night, I would have expected what I got. But here we go:
1. I booked through Hotels.com to get a rate of $166/night instead of $196/night. I was sent an email through hotels.com from Hilton telling me to put my stay in the app for contactless check in. So I tried. After an hour of trying to figure it out, I called. I was told that because I booked through hotels.com that I couldn’t even claim my Hilton points, let alone use the app. Ok, then why the email?
2. Because I couldn’t use the app or claim my points, the WiFi wasn’t free as my honors membership wasn’t recognized. They had a free one, but it wouldn’t stay connected longer than an hour. Ok, no more booking through hotels.com; pay the extra $30/night for internet.
3. The shower never got hot. It got warm, but never hot.
4. The next bothersome thing couldn’t really be helped by the hotel — it was just the layout from the pool to the patio and the way the door slammed every time someone went through it. There were several travel ball teams there and their parents all had a case of beer each. You can figure out that one .
5. Finally, if you want breakfast of microwave pancakes and danish, this place is for you. But for $166 a night, if I wanted protein I had to pay for grocery store purchased Jimmy Dean products for 100% mark up and microwave them myself.
Spark is a bogus brand. For $40 less a night, I’ll go to the IHG a block away next time."
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