"Patricia the receptionist is horrible and rude. We asked for a different room due to loud construction going on at the property, she refused to look for any availability. Moreover, she made up stories that construction is all over the hotel, while it went on the 3rd floor predominantly. We asked to be transferred to the 1st floor she stated that's impossible, and it is just a coincidence that there is no construction on the first floor. We asked to speak to management, she stated she is management. Horrible person she should not be in customer service! Also, a lot of gym equipment is out of order."
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