2/10 Sangat Buruk
Andrew
Bepergian bersama keluarga
23 Jul 2025
Disukai: Kebersihan
The property is fantastic. The view of the surrounding area is incredible and the idea of taking an old monastery and turning into a hotel was a great one! The pool is beautiful as well.
The issues are the air conditioning doesn't work. The units are run off of a central chiller system which is clearly not functioning. Due to high costs they likely aren't fixing it. Two other couples and myself had the exact same experience of no air conditioning in 3 different rooms. I wouldn't have seen this as a major issue but the day time highs were in the 35*C range leading to a very warm room even overnight with the window open.
The refrigerator in my room also did not work.
The restaurant was nice and although breakfast was great, we had an unexplained issue at dinner, ultimately resulting in a 4 hour dinner seating. Further to this my protein was apparently more undercooked than I thought as I was sick for many days after.
While the staff at the hotel are very friendly and do their best, it appears that capital reinvestment is minimal. They seem to be lacking clear guiding principles regarding guest experience that need to be regularly shared with the staff.
Unfortunate on the whole as the pricing does not justify the experience.
Andrew
Menginap 1 malam pada bulan Juli 2025
