"The hotel does not look as new as it appears in the photos. The surrounding neighborhood is not very clean or appealing, with many warehouse-style home improvement businesses nearby. Our room overlooked large construction garages directly next to the hotel, which was disappointing.
Our first room had a shower that leaked into the toilet area. The staff moved us to a second room, but it had the same issue and an even worse view. Since it was almost midnight, we stayed the night and spoke with the manager the next morning.
The manager moved us to a third room on a higher floor. Although the view was slightly better, it still faced the construction garages. We had already unpacked and repacked twice, so we asked the staff to move our belongings, which they did. The shower in the third room still leaked, but less than the previous two rooms, so we decided to stay there for the rest of our trip.
Overall, the hotel did not match the description or photos. While the staff was courteous and tried to help, the repeated room issues and disappointing surroundings affected our stay. I also found the bright white lighting in the room to be cold and uninviting. Warm lighting would have made the room feel much more comfortable."
Change your mindBook hotels with free cancellation
Be pickySearch almost a million properties worldwide
