Staten Island hotel guide. Ace Hotel hotel in Staten Island, New York

"I loved how close this hotel was to everything. Right in the middle and not in the heart of time square which is great if you don’t like a lot of noise like me. It’s connected to the grand central station which is perfect getting to the train quickly and exploring all of New York which is what I did. Very affordable and nice, spacious. Would definitely stay here again."

"The only hotel I stay in nyc!! Perfect location "

"The property was very convenient to walk to subway stations, Central Park and Rockefeller Center. Wish it had a coffee maker in the room. It was a hassle to go down 40 floors to grab a cup of coffee in the morning."

"Staff was super sweet and friendly. Was able to give us directions at times too. Food was amazing in the lobby bar. And the waiter we had is super awesome. "

"Elevators were inadequate for the number of floors and people staying there. Breakfast a madhouse each day. Very average. Staff were cheerful, helpful, profesional."

"The location of the hotel was excellent and easily the best part of the stay. It was close to everything we wanted to do, including the metro, Times Square, restaurants, and shows, which made getting around very convenient. The room itself was very clean and well maintained, and we appreciated the small touches like complimentary water bottles. We also had a nice view, which added to the overall comfort of the room. That said, despite the great location and cleanliness, I probably wouldn’t stay here again. The elevators were a major issue and really took away from the experience. There were four elevators total, but only two actually serviced the lobby. One elevator was out of order during our stay, and another only ran between reception on the 7th floor and the guest rooms. As a result, wait times were extremely long. We often stood waiting while elevators arrived already full and then continued on. We did eventually take the stairs a few times from the 10th floor down to the street, but the hotel goes from floor 7 to 30+ so that's not feasible for many. Additionally, a smaller but frustrating issue was that the shower soap in our room ran out and was never refilled, even after housekeeping visits. While not a dealbreaker on its own, combined with the elevator problems it added to the overall disappointment. Unfortunately, these issues overshadowed what could have otherwise been a very enjoyable stay, especially for the cost."

"Nice place. Little old but nice. "

"Booked connecting rooms and called three times before travel to ensure rooms would be connecting due to a need as caregiver for travel companion but on check in I was told I didnt book the rooms that connect. Moved to connecting rooms the next day however they were a downgraded room with no bottled water, coffee maker, or frig. Unable to change thermostat. Rooms too warm. Hairs in both showers. Hotel website lists a restaurant on site however it has been closed for a year. No offer of a partial refund or any compensation for their issues. Would not recommend."

"Do the price the room was good. One complaint was we could not get the water hot, only warm. After a long day on my feet it was a bummer to not have a hot shower waiting."