All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
Hello Wayne, We appreciate you choosing our hotel for your stay! We hope you had a wonderful experience and look forward to welcoming you back soon.
6/10 Okay
Kamela
Business traveller, Travelled with partner, Travelled with group
17 May 2024
Disliked: Staff & service
Ok! Just had a bad odor in the room.
Kamela
Stayed 7 nights in May 2024
Response from Manager on 22 May 2024
Hello Kamela, We apologize for any inconvenience you experienced during your stay. Your feedback will be shared with our team for further investigation and improvement. Thank you for bringing this to our attention.
8/10 Good
thomas
17 May 2024
Liked: Cleanliness, staff & service
thomas
Stayed 2 nights in May 2024
Response from Manager on 19 May 2024
Hello thomas,We are thrilled to hear that you had an enjoyable stay with us! We hope to welcome you back soon for another great experience.
8/10 Good
Patricia
17 May 2024
Liked: Cleanliness, staff & service
Actually it was pretty decent. The only thing is when traveling with a service dog you get put in rooms for pets. Often they are not ideal - stained rugs, etc. service dogs are well trained and usually don't have issues. I just wish we could stay in regular rooms.
Patricia
Stayed 1 night in May 2024
Response from Manager on 18 May 2024
Hello Patricia,We appreciate your feedback regarding your recent stay with us. Our pet-friendly rooms are designated to accommodate a variety of needs; however, we understand your concerns. Please feel free to reach out to our management team for further assistance on your future visits. Thank you for choosing our hotel, and we hope to welcome you back soon.
8/10 Good
Charles
14 May 2024
Liked: Cleanliness
Charles
Stayed 1 night in May 2024
Response from Manager on 17 May 2024
Hello Charles, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello David,We are delighted to hear that you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We look forward to welcoming you back soon for another exceptional experience.
Clean, comfortable room in a convenient location. I slept well, the hotel was quiet, the staff was great. I would definitely come back to stay here again.
Brian
Stayed 1 night in Apr 2024
Response from Manager on 7 May 2024
Hello Brian,We are delighted to hear that you had a restful and enjoyable stay with us! It is wonderful to know that you found our room clean and comfortable, our location convenient, and our staff great. We look forward to welcoming you back on your next visit.
10/10 Excellent
peter
30 Apr 2024
peter
Stayed 1 night in Apr 2024
Response from Manager on 21 May 2024
Hello peter,We are thrilled to hear that you had a wonderful stay with us! We hope to welcome you back soon for another exceptional experience.
Hello travis,Thank you for your feedback on our hotel. We appreciate your kind words and are glad to hear you had a pleasant stay. Your satisfaction is important to us, and we hope to welcome you back in the future for another enjoyable experience.
10/10 Excellent
Antone
24 Apr 2024
Antone
Stayed 1 night in Apr 2024
Response from Manager on 14 May 2024
Hello Antone,We are delighted to hear that you had a wonderful experience during your stay with us! We look forward to welcoming you back soon for another great stay with us.
8/10 Good
oumar
22 Apr 2024
oumar
Stayed 1 night in Apr 2024
Response from Manager on 25 Apr 2024
Hello oumar, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
Hello Neal,We appreciate your feedback and are delighted to hear that you found our hotel clean and convenient. Your satisfaction is our priority, and we are glad that you had a pleasant stay with us. Thank you for choosing our hotel, and we hope to welcome you back in the future.
Comfortable bed. Decent shower. Fairly good shades on window. Nearby places to eat.
Robert
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello Robert,We are delighted to hear that you found the bed comfortable and enjoyed a decent shower during your stay. It's great to know that you also appreciated the shades on the window and the convenient dining options nearby. Thank you for sharing your feedback with us, and we hope you had an overall pleasant experience.
10/10 Excellent
Aleksandr
19 Apr 2024
Aleksandr
Stayed 3 nights in Apr 2024
Response from Manager on 20 Apr 2024
Hello Aleksandr,We are thrilled to hear that you had a wonderful stay with us! We strive to provide exceptional service and experiences for all our guests. If you have any further comments or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future!
4/10 Poor
James, Nedrow
Travelled with partner
18 Apr 2024
Disliked: Cleanliness
Toe nail on rug , bath dirty .
James
Stayed 1 night in Apr 2024
Response from Manager on 20 Apr 2024
Hello James,We regret to hear about the issues you encountered during your stay. Your feedback is important to us, and we will address these concerns with our team to ensure a better experience for future guests.
Hello Richard, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
This was a nice clean hotel and very busy during the time we stayed. The biggest downfall was the age of the hotel and the water pressure.
Christopher
Stayed 1 night in Apr 2024
Response from Manager on 12 Apr 2024
Hello Christopher,Thank you for taking the time to share your feedback with us. We appreciate your kind words about our cleanliness. We strive to maintain our facilities to the highest standards. Your comments about the water pressure and the age of the hotel have been duly noted for our continuous improvement efforts. We hope to welcome you back again in the future.
Hello Frederick,We are delighted to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another enjoyable experience at our hotel.
10/10 Excellent
Yinjie
Travelled with family, Travelled with family and small children
Hello Yinjie,We are delighted to hear that your kids enjoyed the indoor pool during your stay with us. It's wonderful to know that they had a fun and memorable experience. Thank you for sharing your positive feedback with us.
The afternoon check-in receptionist could have been friendlier and more welcoming. Checking me in seemed to be a chore to her.
James
Stayed 1 night in Mar 2024
Response from Manager on 5 Apr 2024
Hello James,We appreciate your feedback regarding your check-in experience. We strive to provide exceptional customer service at all touchpoints and will address this with our team. Your comments will help us improve our service standards for all future guests.
Hello Nancy, We appreciate you choosing our hotel for your recent stay! We hope you had a memorable experience and look forward to welcoming you back soon.
8/10 Good
Randall
24 Mar 2024
Liked: Cleanliness
Rooms need some updating but still clean with lots of sf.
Randall
Stayed 1 night in Mar 2024
Response from Manager on 25 Mar 2024
Hello Randall,Thank you for sharing your feedback with us. We appreciate your comments on the cleanliness of our rooms and the space they provide. Your input on potential updates is duly noted for our future considerations. We hope you had an otherwise pleasant stay with us.
Have stayed here on prior trips to visit family. Recommend for traveling.
Michelle
Stayed 1 night in Mar 2024
Response from Manager on 22 Mar 2024
Hello Michelle,We are delighted to hear that you have chosen our hotel for your previous visits to the area and appreciate your recommendation for fellow travelers. Your satisfaction is our priority, and we look forward to welcoming you back in the future.
6/10 Okay
Bernadette
Travelled with partner
16 Mar 2024
Disliked: Amenities
Towels were worthless. No hair conditioner. 2 bottles of body lotion instead of shampoo, conditioner and lotion. Box of tissues had about 10 in box, ran out almost immediately.
Bernadette
Stayed 1 night in Mar 2024
Response from pwill on 17 Mar 2024
Thank you for completing the survey for your stay at our hotel. On behalf of the staff and management I would like to apologize for not exceeding your expectations. The problems that you incurred are not acceptable and I will be using your comments to discuss with the housekeeping staff to insure that this does not happen again. We would certainly like for you to stay with us again to see that we take all of our comments, good or bad, very seriously and to insure that you would have a better stay.
Hello Catherine,We regret to hear about your experience. Please reach out to us directly so we can address any concerns you may have. We value your feedback and aim to improve.
8/10 Good
Neil, Bartlett
Travelled with family
9 Mar 2024
Liked: Cleanliness, staff & service
Room was clean, and sized well. Appreciate the pet fee is only $15, which is good as we have a lazy cat. Hotel is fine; not new, but everything is in working order
Neil
Stayed 1 night in Mar 2024
Response from Manager on 12 Mar 2024
Hello Neil, We are pleased to hear that you found your room to be clean and well-sized. It's great to know you appreciated our pet fee and that you were able to bring your feline friend along. We aim to ensure everything is in working order during your stay. Thank you for sharing your feedback with us.
6/10 Okay
Patrick
Travelled with partner
6 Mar 2024
.
Patrick
Stayed 1 night in Mar 2024
Response from Manager on 9 Mar 2024
Hello Patrick, We appreciate your feedback and regret to hear about your experience. We encourage you to reach out to our management team for further assistance and to address any concerns you may have. Thank you for bringing this to our attention.
Hello David,We're sorry to hear that your experience didn't meet your expectations. Please feel free to contact us to provide more details about your stay so we can address any issues. We appreciate your feedback and hope to welcome you back for an improved stay.
8/10 Good
Mary-Laurel
Travelled with partner
26 Feb 2024
Liked: Cleanliness, staff & service, amenities
Convenient to I-81 and I-64 and a short drive into Staunton's Historic District. This Best Western is older and the rooms could could use a few soft updates. This hotel is located just far enough from the interstate for a quiet night's sleep.
Mary-Laurel
Stayed 1 night in Feb 2024
Response from Manager on 28 Feb 2024
Hello Mary-Laurel, We're delighted to hear that you found our location convenient for your stay. We appreciate your feedback on the room updates and will take that into consideration for future improvements. It's great to know you enjoyed a peaceful night's rest at our Best Western near I-81 and I-64.
Hello Patrick,We appreciate your feedback about our hotel. Should you encounter any issues in the future, please feel free to contact us directly for assistance with your stay experience.
Hello Robert,We regret to hear that your experience did not meet your expectations. Your feedback is valuable, and we will share your comments with the team for further review. We appreciate you bringing this to our attention and hope to welcome you back in the future for an improved stay.
Hello David,We're delighted to hear you had an enjoyable stay with us! If you have any further comments or suggestions, please feel free to reach out to us. We look forward to welcoming you back in the future.
Hello Joshua,We are stoked to hear you had a fantastic experience during your stay with us! Your satisfaction is our top priority, and we hope to welcome you back soon for another outstanding stay.
The hotel is clean and quiet. We could have used a few more bath towels. Very satisfied with the hotel.
Carol
Stayed 1 night in Feb 2024
Response from Manager on 10 Feb 2024
Hello Carol,Thank you for your feedback! We're glad to hear that you found our hotel clean and quiet. We appreciate your suggestion for additional bath towels and will take it into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.
Late night clerk kept me waiting while he appeared to be on a person phone call.
Redding
Stayed 1 night in Feb 2024
Response from Manager on 9 Feb 2024
Hello Redding, We apologize for the inconvenience you experienced during your stay with us. Our staff are usually attentive and dedicated to providing efficient service. We appreciate you bringing this matter to our attention and we will address it internally to ensure it doesn't happen again in the future. Thank you for your feedback.
10/10 Excellent
Theodore Van
30 Jan 2024
Theodore Van
Stayed 1 night in Jan 2024
Response from Manager on 22 Mar 2024
Hello Theodore Van,We are thrilled to hear you had a wonderful experience during your stay with us! We hope to welcome you back soon for another fantastic stay!
Hello Ahmad,Thank you for taking the time to share your feedback. We're pleased to hear that you found our hotel to be nice. We value your opinion and hope to have the opportunity to welcome you back in the future.
8/10 Good
Timothy
13 Jan 2024
Liked: Cleanliness
Timothy
Stayed 1 night in Jan 2024
Response from Manager on 16 Jan 2024
Hello Timothy, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
8/10 Good
John
6 Jan 2024
John
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello John,Thank you for choosing our hotel for your stay! We're glad to hear that you had a positive experience. If you have any specific feedback or suggestions, we encourage you to reach out to us directly so we can address any concerns. We appreciate your business and hope to welcome you back in the future.
10/10 Excellent
robert
4 Jan 2024
robert
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello robert,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a fantastic experience with us. We strive to provide excellent service and ensure our guests have a wonderful time. If you have any further comments or suggestions, please feel free to reach out to us directly. We hope to welcome you back soon!
We have stayed overnight on our trips north for the past 2.5 years and tried numerous motels both pet friendly and not.
Our stay here at Best Western on Rowe off 81 will be our stopping off point from now on.
It checks ALL the boxes. Thank you.
Dale
Stayed 1 night in Jan 2024
Response from Manager on 10 Jan 2024
Hello Dale,Thank you for choosing to stay with us at Best Western on Rowe off 81! We are thrilled to hear that we have met your expectations and that our hotel has become your preferred stopping off point for your trips north. We appreciate your loyalty and look forward to welcoming you back for many more enjoyable stays in the future.
8/10 Good
Robert
Travelled with family
29 Dec 2023
Liked: Cleanliness, staff & service, room comfort
Toilet leaked as did the faucet in the tub. Otherwise okay and handy to Rte 81
Robert
Stayed 1 night in Dec 2023
Response from Manager on 31 Dec 2023
Hello Robert,Thank you for your feedback regarding your recent stay with us. We apologize for any inconvenience you may have experienced with the toilet and faucet in your room. We appreciate your compliments on the convenient location. We value your feedback and will work to improve our facilities. We hope to welcome you back in the future for a more enjoyable stay.
Hello Lisa,Thank you for your feedback! We are delighted to hear that you found our hotel cute. It's always a pleasure to provide our guests with a charming and enjoyable location. We hope you had a memorable stay and look forward to welcoming you back again soon.
Hello Alison, We appreciate your recent stay at our hotel. If you have any specific feedback, we encourage you to kindly reach out to us directly. We value your experience and look forward to welcoming you back in the future.
10/10 Excellent
Richard
22 Dec 2023
Richard
Stayed 1 night in Dec 2023
Response from Manager on 13 Jan 2024
Hello Richard,Thank you for choosing our hotel for your stay and giving us a perfect rating! We are thrilled to hear that you had an excellent experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We hope to welcome you back again soon!
The property convenient to the interstste... room was clean and comfortable. Front Desk was very nice and the restaurant next door was very good! We had breakfast there and it was very tasty! I travel that way about every 6 weeks will definitely Italy keep this Best Western in mind!!
Jennifer
Stayed 1 night in Dec 2023
Response from Manager on 27 Dec 2023
Hello Jennifer,We are thrilled to hear that you found our hotel to be convenient and your room to be clean and comfortable. Our team at the Front Desk takes pride in providing excellent service, and we are pleased to hear they were nice to you. We're glad you enjoyed your meal at the restaurant next door and that breakfast was tasty. Thank you for considering our Best Western for your future stays. We look forward to welcoming you back!
Check in was easy, the room was clean and comfortable, and the breakfast was very filling and wholesome. I would stay there again!
judy
Stayed 1 night in Dec 2023
Response from Manager on 21 Dec 2023
Hello judy, Thank you for sharing your positive experience! We're delighted to hear that the check-in process was smooth, and that you found your room to be clean and comfortable. It's great to know that our breakfast met your expectations and left you feeling satisfied. We look forward to welcoming you back again in the future!
Hello JOHN,Thank you for your feedback! We appreciate hearing that you enjoyed your stay with us and that our hotel was to your liking. We look forward to welcoming you back in the future.
Aging property that needs updating compared to other properties in the area
David Scott
Response from Manager on 6 Feb 2024
Hello David Scott,Thank you for sharing your feedback about your recent stay. We appreciate your perspective and understand the importance of maintaining a modern property. Our team continuously evaluates opportunities for updates and improvements. We encourage you to reach out to our management team directly with any additional details or suggestions.