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Ulasan untuk DoubleTree by Hilton Sterling - Dulles Airport

4 out of 5
DoubleTree by Hilton Sterling - Dulles Airport
21611 Atlantic Blvd, Sterling, VA

Ulasan

8,6

Sangat Bagus

Penilaian 10 - Sangat Bagus. 519 dari 949 ulasan" "
Penilaian 8 - Bagus. 263 dari 949 ulasan" "
Penilaian 6 - Cukup Baik. 88 dari 949 ulasan" "
Penilaian 4 - Buruk. 49 dari 949 ulasan" "
Penilaian 2 - Sangat Buruk. 30 dari 949 ulasan" "

9,0/10

Kebersihan

8,8/10

Staf & layanan

7,8/10

Fasilitas

8,8/10

Kondisi & fasilitas properti

7,6/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Pamela

Bepergian bersama keluarga dan anak, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great experience so far with warm cookies too!!
Menginap 1 malam pada bulan April 2024

2/10 Sangat Buruk

Liming

Traveler bisnis, Bepergian bersama keluarga
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel looks old. Room smell bad. Bed mattress is too soft. Sheet and beddings are dampened. A lamp doesn't work. Hotel front desk is also rude and lied about the shuttle departure time so we missed the shuttle to the airport.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Robert, Leonardtown

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close and convenient for travelers using Dulles International Airport. Staff at front desk very professional, welcoming, and helpful, as were those serving in the Bistro sports bar/restaurant. Front desk check-in speed would benefit from having additional staff.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

Javon, Leesburg

Disukai: Kondisi & fasilitas properti
Perfect location, not hard to find and the staff was amazing.
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Jason

Traveler bisnis
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel and Staff are great! Room was clean and comfortable. Breakfast was a bit high in price but was ok overall.
Menginap 2 malam pada bulan Maret 2024

4/10 Buruk

Omid, Long Beach

Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I cannot believe this property is qualified as a four-star hotel. The facilities are very old; the rooms are outdated. This is way below the DoubleTree standard. I was just shocked.
Menginap 1 malam pada bulan April 2024

10/10 Sangat Bagus

James

Bepergian bersama keluarga
Nice clean property. Very convenient.
Menginap 2 malam pada bulan April 2024

4/10 Buruk

Erin

Bepergian bersama keluarga
Tidak Disukai: Kebersihan, fasilitas, kondisi & fasilitas properti
I was assigned a room (at 10 pm) that was dirty and then reassigned a room that had no towels in the bathroom.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari hm pada tanggal 8 Mar 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

4/10 Buruk

Dyonne

Disukai: Staf & layanan
The rooms require refreshing. I had to change rooms because the remote control did not work. However, the furniture is dated with scratches and the bed skirts require replacing in all the rooms. The gentleman that checked me in was professional but had to change my room due to the initial room left a lot to be desired. Moreover, the room that I moved to didnt have any shower gel. I don't quite understand the standards for such a prominent hotel back in the day.
Menginap 1 malam pada bulan Maret 2024
Tanggapan dari hm pada tanggal 8 Mar 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Sangat Bagus

Luis

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari hm pada tanggal 8 Mar 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

6/10 Cukup Baik

William

Traveler bisnis
Disukai: Staf & layanan
Tidak Disukai: Kondisi & fasilitas properti
I would love the hotel more if it had all its doors intact and didn't have occasional floods (generally) or shield bugs in my room (my room specificallu)
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari hm pada tanggal 26 Feb 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Sangat Bagus

Asefa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
I just liked it.
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari hm pada tanggal 26 Feb 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Sangat Bagus

Cindy

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Close enough to shops but far enough for some piece and quiet.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari hm pada tanggal 26 Feb 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Sangat Buruk

Chintan

Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Na
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari hm pada tanggal 12 Feb 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

10/10 Sangat Bagus

Hiroko

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Wonderful hospitality I’ve never had before. Thank you so much for assistant manager Kevin!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari HM pada tanggal 5 Feb 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

10/10 Sangat Bagus

Gregory

Menginap 1 malam pada bulan Februari 2024
Tanggapan dari HM pada tanggal 5 Feb 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

8/10 Bagus

andrea

Traveler bisnis
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Very comfy, great staff, elevators are ???
Great staff, comfy beds...REALLY COMFY, cookies!!!! My only negative comment is one of the elevators that i almost got stuck in and the night hotel representative that basically made me feel like I was stupid. Monday January 22, 2024 after 9pm. Got into elevator 1 and pushed my floor button...yes i also scanned my keycard...and it bounced and showed "Out of Service". Thankfully the door opened. I reported this to "him" and not only was he dissmissive but wouldnt answer my question about where i could find stairs to get to my floor.
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari HM pada tanggal 5 Feb 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

6/10 Cukup Baik

Wasima

Bepergian bersama keluarga
Dirty
No soap Even when I asked for 2 days Condition of of a rundown motel
Menginap 1 malam pada bulan Januari 2024
Tanggapan dari HM pada tanggal 5 Feb 2024
Thank you for sharing your feedback about your stay at DoubleTree Sterling. We're sorry to hear about your experience not meeting expectations.Your concerns are important to us, and we're taking immediate steps to address them. We genuinely apologize for any inconvenience and assure you that your feedback is crucial for our improvement. We hope to have the opportunity to welcome you back and provide the exceptional service you deserve.

8/10 Bagus

Toni

Menginap 1 malam pada bulan Januari 2024
Tanggapan dari HM pada tanggal 5 Feb 2024
We appreciate you taking the time to share your feedback on your recent stay at DoubleTree Sterling. Your comments are important to us.We're glad to hear that you had a satisfactory experience. Your input helps us enhance our services, and we value your patronage.Should you have any suggestions or if there's anything specific you enjoyed, feel free to share. We look forward to hosting you again in the future.

4/10 Buruk

Michael

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Tidak Disukai: Kondisi & fasilitas properti
Cleaning Crews Need to Check Appliances/Plumbing
They service was fine, but not my first initial room. When my son and I got into the room we put our things away and was about to settle down for the night. When I turned on the shower the main faucet line would not fully change to the shower setting..I asked for new room they said we will just send Maintenance. Maintenance said they fixed it, when I to try it again, it was broke. So I finally got a new room. I highly recommend your cleaning crews should check appliances and plumbing while they are cleaning, so they can report issues.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize, and I hope you will give us another chance

10/10 Sangat Bagus

Ruth

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas
The personnel were very cordial and welcoming, we felt very comfortable.
Menginap 4 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

10/10 Sangat Bagus

andrew

Traveler bisnis
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

6/10 Cukup Baik

Johanna

Traveler bisnis
Disukai: Kebersihan
Tidak Disukai: Kondisi & fasilitas properti
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Sangat Bagus

Heidi

Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

2/10 Sangat Buruk

Joyce

Bepergian bersama keluarga dan anak
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Woke up after our third night with bed bug bites. I complained to the staff and was told a manager will reach out to me. We checked out and have not heard anything back. Terrible experience! Terrible service! Do NOT stay at this hotel. Plus now I’m terrified to bring back bed bugs home with us. We will have to get an exterminator to avoid contaminating our home.
Menginap 3 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Dear Ms. Joyce, we are sorry to hear about your bad experience with us. We are investigating this matter, and we will contact you today.

8/10 Bagus

Jayne

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Joel

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Tanggapan dari hm pada tanggal 26 Feb 2024
Thank you for your excellent review of our hotel! We hope to have the chance to welcome you back again soon!

8/10 Bagus

Helen

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Extremely polite and friendly staff. Clean and quiet. Only drawback was shower water temperature was warm, not hot-even when first using. Overall a very nice convenient hotel. Thank you!
Menginap 2 malam pada bulan November 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
It smelled like a nursing home. Had to run to the store to spray down everything with Lysol and Febreze. Towels/Wash cloths had stains on them. Found almonds on the floor from someone’s previous stay. Wallpaper was ripped right in the middle of the wall. I was not at all satisfied with my stay. Very uncomfortable
Menginap 3 malam pada bulan November 2023
Tanggapan dari HM pada tanggal 2 Jan 2024
I truly am sorry that you did not enjoy your recent stay at our hotel. We do try our best to satisfy all of our guest's and I will be sharing your feedback with my front desk team on how to handle this situation better in the future. Again, I do apologize and I hope you will give us another chance

10/10 Sangat Bagus

Felicia

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
We had a wonderful time. We also enjoyed the Spiritual Awakening Expo.
Menginap 2 malam pada bulan November 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Brian

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
All was done promptly
Menginap 1 malam pada bulan November 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Daniel

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Hotel very good
Menginap 1 malam pada bulan November 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Tanise

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

6/10 Cukup Baik

Sarah

Tidak Disukai: Kondisi & fasilitas properti
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Mya

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bagus

Ahmed

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
I thought the check in staff was helpful and friendly and gave me good advice for a restaurant to eat lunch.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bagus

Eddie

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

8/10 Bagus

Helen

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Close to my family
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Mohammad Haroon

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Cary

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Buruk

Mohmmadhassan

Disukai: Fasilitas
Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Room was badly ventilated. Disinfectant odor made it difficult to breathe. Staff were not helpful to resolve tge issue.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Brittany

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Ragnheidur

Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Bechshanna

Disukai: Staf & layanan, kenyamanan kamar
Tidak Disukai: Kebersihan
Hotel lobby smelled like onions and body odor
Menginap 1 malam pada bulan Oktober 2023

6/10 Cukup Baik

Beth

Traveler bisnis, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
The only thing that was really bad was the water from the sink and shower. The sink sprayed in all different directions and the shower pressure was not good. Other than that the beds were great and the place was very clean.
Menginap 2 malam pada bulan Oktober 2023

10/10 Sangat Bagus

Susan

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Katya

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Deborah

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

10/10 Sangat Bagus

Anna

Menginap 1 malam pada bulan September 2023
Tanggapan dari HM pada tanggal 18 Des 2023
Thank you so much for your wonderful review of the hotel.We look forward to having you here again.

4/10 Buruk

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan
Tidak Disukai: Fasilitas, kondisi & fasilitas properti
A “$6” mixed drink at the bar cost $14. The breakfast that is free at Choice & Quality hotels cost $16. No ice machines were in service. There were no vending machines and the snack bar was very poorly stocked. 👎👎👎
Menginap 2 malam pada bulan September 2023
Tanggapan dari GM pada tanggal 26 Sep 2023
Thank you for taking the time to share feedback following your recent visit. I am sorry for the ice machine in your floor is not working and alsao it is another apology that our teams did not inform you that it is working in another floor and I appreciate you letting us know. I hope we can welcome you back again in the future for a truly excellent visit.