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"Great location right on DuPont Circle. Beautiful building , our room on 9th floor had a great panoramic view. However, there is only one lift that goes up to 9th floor and the staff was uncaring that it took a very long time - we even have waited for almost 20 minutes one time. The main reason is because the lift is programmed only to pick up by floor ie pick up 4th floor bring down, then pick up 3rd floor then bring down etc much like a school bus that picks up each house to drop off at school individually before the next house rather than have a route to pick up from multiple houses prior to dropping off at the school. Upon letting the front desk know they were indifferent at best. They also didn’t warn us that breakfast needs to be reserved in advance because they accept non guests and doesn’t prioritize hotel guests so we missed breakfast the first morning."