"The hotel’s location is its biggest strength—far enough from the noise and crowds of Duval Street, which made for a much more peaceful stay. The property itself is clean overall, and the ocean views from the room (sailboats and catamarans) are truly beautiful.
That said, there were some drawbacks. My bathroom had a noticeable sewer smell, and I even saw a sewer fly, which should have been addressed prior to arrival. While staff did respond and attempt to fix it, this shouldn’t have been an issue in the first place. The gym is very small, and pool service was lacking, as attendants were not very attentive.
The hotel restaurant was good, and staff were generally responsive when concerns were raised. There is also a shuttle available, but it would be much more convenient if it ran more frequently in the evenings (every 30 minutes rather than hourly), as it gets crowded with guests heading downtown.
Overall, the hotel itself is clean, well-located, and has a lot of positives. However, I likely wouldn’t return to Key West—not because of the hotel, but simply because the overall vibe isn’t my scene."