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Ulasan untuk The Highland Hotel by Compass Hospitality

3 out of 5
The Highland Hotel by Compass Hospitality
Bay Highland Hotel, Strathpeffer, Scotland

Ulasan

7,6

Bagus

Penilaian 10 - Sangat Bagus. 108 dari 352 ulasan" "
Penilaian 8 - Bagus. 131 dari 352 ulasan" "
Penilaian 6 - Cukup Baik. 60 dari 352 ulasan" "
Penilaian 4 - Buruk. 36 dari 352 ulasan" "
Penilaian 2 - Sangat Buruk. 17 dari 352 ulasan" "

8,0/10

Kebersihan

8,0/10

Staf & layanan

7,6/10

Fasilitas

7,0/10

Kondisi & fasilitas properti

7,4/10

Ramah lingkungan

Ulasan

10/10 Sangat Bagus

Demetra, Arlington

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Everything was fine.
Menginap 2 malam pada bulan Mei 2024

10/10 Sangat Bagus

David

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were great and very helpful. The rooms are a bit dated but the hotel itself has a certain Scottish charm.
Menginap 1 malam pada bulan Mei 2024

8/10 Bagus

Dominik

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Das Hotel liegt in einem sehr schönen historischem Örtchen. Das Personal war sehr nett.

8/10 Bagus

Jorge, Edinburgh

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Property is very well located in town centre, parking was very easy around the property, 2 min walking distance from Morrisson's daily, a chinese takeaway and 2 cafe/bistro. Definitely recommend it if you're on your way of NC500.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Highland pada tanggal 14 Mei 2024
Thank you for your feedback, it is greatly appreciated

8/10 Bagus

Deborah

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
We travelled as a couple and stayed in a superior room overlooking Strathpeffer which is a lovely village with nice walks. It was a lovely, large room with a sofa and a big modern bathroom. Breakfast was good with plenty of options and had gf bread for anyone intolerant/ coeliac. The toaster wouldn’t be suitable for coeliac due to cross contamination with normal bread crumbs. A bacon sandwich with the gf bread was ample though and with other continental choices too. We couldn’t book an evening meal unless we were already booked as half board. But we did have an amazing fish supper at the Siddy Fish & Chip Shop in Contin just down the road, which also has a separate fryer for gf. We had a drink in the bar in the evening which was full due to coach parties and a biker convention which made for an interesting night. The resident entertainer was geared up for the coach parties and had people up dancing and really enjoying themselves, which was great to see. The hotel is decorated in lovely authentic Scottish style but seems to cater mainly for coach parties and large groups. Visit rogie falls if you get the chance. Also the sweet shop in the pavilion was like stepping back in time with a lovely selection. Overall a good stay on our NC500 trip.
Menginap 1 malam pada bulan Mei 2024
Tanggapan dari Highland pada tanggal 14 Mei 2024
Thank you for your feedback, we greatly appreciate it

6/10 Cukup Baik

Aida

Menginap 1 malam pada bulan Mei 2024

10/10 Sangat Bagus

Gloria Diane

Bepergian dalam rombongan
Disukai: Staf & layanan, fasilitas, kondisi & fasilitas properti
The carpet adds a Scottish atmosphere right from the start. The entertainment on both nights was an unexpected surprise. The lift is unique, and ohhh so needed!
Menginap 2 malam pada bulan April 2024
Tanggapan dari Highland pada tanggal 14 Mei 2024
Thank you for your feedback, it is greatly appreciated

10/10 Sangat Bagus

Rosie

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Menginap 2 malam pada bulan April 2024

10/10 Sangat Bagus

Gregorius

So autentic. I love all about it. Mostly the building en interior. So Scottisch
Menginap 1 malam pada bulan April 2024
Tanggapan dari Highland pada tanggal 14 Mei 2024
Thank you for your feedback, it is greatly appreciated

8/10 Bagus

Raluca

Disukai: Kebersihan
Menginap 1 malam pada bulan April 2024
Tanggapan dari Highland pada tanggal 14 Mei 2024
Thank you for your feedback, it is greatly appreciated

10/10 Sangat Bagus

Kenneth

Bepergian bersama teman
Disukai: Staf & layanan, kondisi & fasilitas properti
The staff was the best! Hotel is just lovely.
Menginap 1 malam pada bulan April 2024
Tanggapan dari gm pada tanggal 23 Apr 2024
Thank you for your kind feedback, it is much appreciated

8/10 Bagus

Paula

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Great location if you like to walk and hike. Beautiful older building, traditional Scottish, well maintained!
Menginap 3 malam pada bulan Februari 2024
Tanggapan dari gm pada tanggal 23 Apr 2024
Thanks Paula for your positive feedback. It is much appreciated by the Team.

8/10 Bagus

ailsa

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The staff were excellent
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari gm pada tanggal 23 Apr 2024
Thank you Ailsa for our 4 star review.

8/10 Bagus

Paula

Bepergian bersama hewan peliharaan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A very comfortable place to stay, always toasty warm inside with spacious hallways and rooms. A beautiful and grand building. Traditionally Scottish!
Menginap 2 malam pada bulan Februari 2024
Tanggapan dari gm pada tanggal 23 Apr 2024
Thanks Paula - much appreciated

10/10 Sangat Bagus

Alexandra

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
1 night break
We loved this hotel , it’s in a gorgeous location, the food was lovely, the bed was massive and so comfortable!
Menginap 1 malam pada bulan Februari 2024

10/10 Sangat Bagus

Nicola

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Perfect dog friendly hotel
This was our 2nd stay at The Highland Hotel, we love it, this stay we even travelled almost 4 hours to stop for 1 night. The staff and very helpful & friendly. Our room was simple, clean & had everything we needed. The bed was very comfortable. The food was delicious.
The view from the hotel room window
The hotel
Dog friendly & delicious food.
Menginap 1 malam pada bulan Februari 2024
Tanggapan dari Reception Team pada tanggal 21 Feb 2024
Thank you for your great feedback. We appreciate this so much

10/10 Sangat Bagus

Mellisa

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Lovely hotel lovely staff
Menginap 2 malam pada bulan Januari 2024
Tanggapan dari Reception Team pada tanggal 17 Feb 2024
Thank you for your lovely review, we greatly appreciate the feedback

4/10 Buruk

Robert

Menginap 5 malam pada bulan Januari 2024
Tanggapan dari Reception Team pada tanggal 17 Feb 2024
Thank you for your rating. We are sorry we did not meet your expectations

8/10 Bagus

Richard

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception Team pada tanggal 31 Des 2023
Thank you for your rating

8/10 Bagus

Pauline Love

Bepergian bersama teman, Bepergian bersama hewan peliharaan, Bepergian bersama keluarga
Disukai: Kebersihan, fasilitas
We had to stay over because we couldn’t get home due to a storm. We booked this hotel as it was dog friendly and had a lift. Hotel was lovely and well maintained in the bar and reception area. It’s such a beautiful building. Our Room appeared to have been updated some time ago and was clean. Good shower and soft white towels available. With the window open as much as we were able and the heating off we were very warm and uncomfortable through the night. We were put on a floor that had a large container collecting water from a leak in the roof which I found strange due to the size of the hotel and many more rooms would have been available. I think most of the first floor is to house staff. We had issues with the lift and a member of staff told my Husband when he reported it “you’ll have to take the stairs then”. My Husband is able to take the steps despite having disabilities however my elderly Mother was not. Staff need to be aware of hidden disabilities as not everyone uses a walking aid making it so obvious. The lift was fixed, we were told it’s an old lift. We didn’t eat in the hotel. The Chinese next to the hotel is delicious. I think the hotel would be a lovely experience when there are coach tours there, it was very quiet when we stayed. The area is nice too.
Menginap 1 malam pada bulan Desember 2023
Tanggapan dari Reception Team pada tanggal 28 Des 2023
Thank you for providing us with your feedback, it is greatly appreciated

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception Team pada tanggal 5 Des 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Bagus

James

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan
Fabulous value for Dinner, Bed & Breakfast! This once grand hotel still provides clean, warm, comfortable rooms, and grand, if faded, public spaces. While the dinner menu was a bit uninspiring, the food was fine (and great for the price). Full Scottish breakfast too. Happily stay again for a night or two.
Menginap 1 malam pada bulan November 2023
Tanggapan dari Reception Team pada tanggal 17 Nov 2023
Thank you for your wonderful review of our hotel, we are glad you enjoyed your stay with us

8/10 Bagus

Heather

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
It was a lovely hotel and the staff was very friendly and helpful
Menginap 2 malam pada bulan September 2023
Tanggapan dari Operations Manager pada tanggal 7 Nov 2023
Thank you Heather for your kind review

8/10 Bagus

George

Bepergian bersama teman
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
A beautiful location. There are a few good walks nearby. Staff were helpful. Inverness is not far and Ullapool is only an hour away.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 30 Okt 2023
Thank you for your lovely review, we greatly appreciate it

10/10 Sangat Bagus

Marthe

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 30 Okt 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 Sangat Bagus

Sarah

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 30 Okt 2023
Thank you for your 10/10 rating, we greatly appreciate it

10/10 Sangat Bagus

Ashlea

Bepergian dalam rombongan
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
The staff where really friend the stay was really comfortable and the food was nice and everything was what we needed it was just a little run down but didn’t effect the stay
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception pada tanggal 30 Okt 2023
Thank you for your lovely review, we greatly appreciate it

8/10 Bagus

William

Disukai: Kebersihan, staf & layanan
Over all, not to bad. Room was very dated. No bedside light in big family room. Wardrobe blocking view of 20" tv. Double bed off the level. My feet were higher than. My head.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 24 Okt 2023
Thank you for your feedback, we will look into your comments re bedside lamp and get this sorted.

10/10 Sangat Bagus

Stuart

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 24 Okt 2023
Thank you for your 10/10 rating, we greatly appreciate it!

4/10 Buruk

Mathilde

Disukai: Staf & layanan
Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
The hotel was super old. The room smelled super bad, our clothes still smell after just being in our suitcase in the room. The window couldnt open so we couldnt air it out. The windows and bathroom had mold. The carpet was stained and the cups in the bathroom were yellow. The bed was probably the smallest and most uncomfortable double bed ive ever slept in. It felt dirty and uncomfortable to be there.
Menginap 2 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 19 Okt 2023
thank you for your feedback. I am sorry to read that we did not meet your expectations on this visit.

8/10 Bagus

Elspeth

Bepergian bersama keluarga
Disukai: Kebersihan, kenyamanan kamar
Menginap 3 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 18 Okt 2023
Thank you for your 8/10 rating, it is greatly appreciated

10/10 Sangat Bagus

Alaine

Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 18 Okt 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Bagus

Traveler terverifikasi

Disukai: Kebersihan, staf & layanan
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 18 Okt 2023
Thank you for your 8/10 rating, we greatly appreciate it

10/10 Sangat Bagus

David

Traveler bisnis
Disukai: Kebersihan, kenyamanan kamar
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 11 Okt 2023
Thank you for your 10/10 rating, we greatly appreciate it

8/10 Bagus

L

Disukai: Staf & layanan
6 out of 10
Food portions at dinner not b8g portion smaller than average,
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 8 Okt 2023
Thank you for your review, it is greatly appreciated

8/10 Bagus

Graham

Bepergian dalam rombongan, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas
Badly needs afrontal facelift for as the first impressions count saying goes,and food at breakfast needs more perfecting
Menginap 4 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thank you for your review, it is greatly appreciated

4/10 Buruk

Traveler terverifikasi

Tidak Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Mouse issues
Hotel seemed ok for the price. Unfortunately our room had a mouse/rat issue and noise of mice in the roof kept us awake. Had to change rooms and sleep was very broken.
Menginap 1 malam pada bulan Oktober 2023
Tanggapan dari Reception Team pada tanggal 8 Okt 2023
Thank you for your review

10/10 Sangat Bagus

Ralph

Disukai: Kebersihan, staf & layanan
Menginap 4 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thanks for your 5/5 rating, it is greatly appreciated.

10/10 Sangat Bagus

James

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thanks for your 10/10 rating, it is greatly appreciated.

8/10 Bagus

James, EAGAN

Bepergian bersama keluarga
Disukai: Kebersihan
The hotel is dated. However clean. A must see as it is like stepping back 75 yrs. It is an impressive building
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thanks for your review, it is greatly appreciated.

2/10 Sangat Buruk

Kevin

Bepergian bersama teman
Tidak Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
The carpet in our room was worn through in spots, dirty water glass in the bathroom, Balcony railing was rotten so the door to it was locked. The room had a musty smell. Hair in the bathroom, and the food at the restaurant could have been purchased at a Texco. Alround never again.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 30 Okt 2023
Thank you for your review, I am sorry you didn't appear to enjoy your stay with us and can only apologise

6/10 Cukup Baik

Traveler terverifikasi

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Disappointed Highlander
All was reasonably good for the price, except for breakfast, which was a disappointing affair. The porridge on offer was extremely thin, almost liquid, and easily pourable. It was a few flakes of oat, barely suspended in some hot water and there was no honey or suitable substitute to make it edible. The coffee was weak and the fruit salad lacked imagination and variety in the fruits. The hot element lacked both fried and scrambled eggs. A poor offering all round.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thank you for your review. I am disappointed to read there was no scrambled eggs on offer, as this is standard on our buffet. As your review is anonymous it is hard to tell when this occurred. We will discuss your comments with the food and beverage team to make sure this doesn't happen for future guests.

10/10 Sangat Bagus

John

Menginap 3 malam pada bulan September 2023
Tanggapan dari Reception Team pada tanggal 7 Okt 2023
Thanks for your 10/10 rating, it is greatly appreciated.

10/10 Sangat Bagus

Kenneth

Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Lovely hotel and room was huge.
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank you for your 5 star review it is greatly appreciated

8/10 Bagus

Dinesh

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Overall good
Menginap 4 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank you for your positive feedback

10/10 Sangat Bagus

Gary

Traveler bisnis
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Nice and Relaxing
Really relaxing stay. Staff pleasant and charming, very friendly. Beds really comfortable - but needs the pillows sorting. Nice environment with enough locally to see you through
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank yo for your great feedback

6/10 Cukup Baik

Anna

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Menginap 1 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank you for you feedback

10/10 Sangat Bagus

Beth, St. Peters

Bepergian bersama teman, Bepergian bersama keluarga
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Very nice atmosphere. Was given a very small corner room, but cozy
Menginap 2 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank you for your 5 star feedback

6/10 Cukup Baik

Patricia

Tidak Disukai: Kebersihan, kondisi & fasilitas properti
Bedroom and bathroom needs a good clean.
Menginap 2 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 29 Sep 2023
Thank you for your feedback

8/10 Bagus

Gary

Disukai: Kebersihan, staf & layanan, kenyamanan kamar
Highland break
A very relaxing break. Away from the city and very quiet Hotels positioned ideally for the highlands and easy to navigate via car
Menginap 4 malam pada bulan September 2023
Tanggapan dari Reception pada tanggal 25 Sep 2023
Thank you for your feedback Gary, it is much appreciated.