"The location is excellent and the breakfast very good but during our stay, we stored cash and jewelry in the room safe. We had accessed the safe several times previously without any issues using our personal code.
On the evening before our departure, while packing and retrieving our belongings, the safe would not open using the code we had set. A hotel employee was called to assist and was able to open the safe without difficulty.
At the time, we verified that our jewelry and other valuables appeared to be present and continued preparing for our departure without thinking of checking the bills inside the envelopes, completely trusting our money was there. Only later, the following morning at the airport after reviewing our cash, did we discover that €300 was missing from the envelopes stored in the safe. Specifically, the missing amount consisted of one €200 bill and two €50 bills.
We are not making accusations against any individual. However, we are concerned by the combination of the safe no longer responding to our code and the subsequent discovery of the missing cash.
For context, we requested room servicing only once during our stay, on the day before departure, which was the only occasion on which hotel staff entered the room.
We would appreciate it if the hotel could review whether there are any records relating to the safe, including maintenance, resets, override access, etc."
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