Jl. Dr. Soetomo 79 - 81, 79-81, Surabaya, East Java
Ulasan
8,4
Sangat Baik
Semua ulasan yang ditampilkan berasal dari pengalaman tamu yang nyata. Hanya traveler yang telah memesan penginapan dengan kami yang dapat mengirimkan ulasan. Kami memverifikasi ulasan sesuai dengan panduan kami dan memublikasikan semua ulasan, baik itu positif maupun negatif.Informasi selengkapnyaTerbuka di jendela baru
Saya menginap dengan keluarga. Lokasi lmyn dekat dengan pusat perbelanjaan. Suasana kamar enak dan bersih.Tempat tidur nyaman Wifi ckp kencang.Pelayanan oke.
Verawaty
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, Thank you for being our guest and for sharing positive experience in Artotel Surabaya. Your feedback is valuable to us, as we strive to improve with each and every stay. It would be a pleasure to personally welcome you back to our improve. With much appreciation, Rendy Laurens - General Manager
konsep hotel yg unik dan bagus.. menu breakfast nya enak utk sekelas artotel.. deket dgn pusat perbelanjaan.staf yg ramah.rekomen bgt deh.
Eka Bagus Krisna
8/10 Bagus
Fahrul, Jakarta
12 Des 2015
Disukai: Kebersihan, staf & layanan
Good room
Kamarnya nyaman, fasilitasnya bagus penuh dengan artistik dan juga enak untuk relaksasi
Fahrul
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, We are truly grateful for your review. We will improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager
Dapat deal yang sangat bagus, pelayanan dan tempat yang sangat baik. Makanan dan minuman semua sangat enak. Dan setelah jam 11 malam dapat diskon 50% dine in khusus makanan. Sayang steaknya alot, but still 50% diskon dan rasanya enak banget!
Akses mudah dicapai untuk antar jemput teman2 dan tidak jauh dari tol ke airport.
Puas dengan makan pagi yang cukup lengkap.setara dengan rate hotel
Goodluck
Darmawan
Tanggapan dari Rendy Laurens pada tanggal 20 Des 2016
Dear Darmawan, Thank you for choosing Artotel Surabaya for your recent stay. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our colleagues. We have noted your feedback regarding the fridge. It is our hope that you will give us the opportunity to welcome you back in the near future. We heART you, Rendy Laurens - General Manager.
10/10 Sangat Bagus
nesyav, indonesia
19 Apr 2014
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
Hotel located in great location with minimarket beside hotel. Rooms are small but efficient. There is no hair dryer inside the room, you should ask the staff. The breakfast are so so,, and maybe need improvement on the choices of dishes especially with food with rice, more lighter and healtjhier as its for breakfast. Overall is good hotel and very affordable in its class
19-Nov-19 RM 610 The reception Ms Santi was very helpful when I wanted to print a document to sign & that i had to urgently email back home.
She suggested to print, let me sign & then scan for me.
And everything was done in 10mins.
I really appreciate her initiative and excellent attitude to helping her guests.
Kelvin
Menginap 2 malam pada bulan November 2019
8/10 Bagus
Traveler terverifikasi
4 Nov 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Tanggapan dari Eggy Rigata pada tanggal 14 Okt 2019
Dear Mr./Ms. Suwardy
Yippee!! thank you for the 10 stars review! It feels like getting a pat on the shoulder for doing a great job. It feels awesome! Till we meet again!
We HeART You,
Eggy Rigata
Hotel Manager
ARTOTEL SURABAYA
"EARTH without ART is just 'EH' "
Hotel clean, modern and well maintained with zany decor. Staff really helpful and most speak reasonable English, not common in Borneo. We just had overnight stop so can't comment on location. Dinner in the restaurant was good as well. Happy to recommend Artotel.
Lesley
Menginap 1 malam pada bulan September 2019
Tanggapan dari Eggy Rigata pada tanggal 14 Okt 2019
Hellow! Mr./Ms. Lesley,
wow! Thank you so much for this great 10-star review. We hope you can tell us the details so we can keep doing what is the best ways to put a satisfied smile on our guest's face.
We heART You,
Eggy Rigata
Hotel Manager
ARTOTEL Surabaya
"EARTH without ART is just 'EH' "
10/10 Sangat Bagus
Traveler terverifikasi
Traveler bisnis
28 Sep 2019
Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti
Semplice con buona locazione. Vicino al centro città
Traveler terverifikasi
Menginap 2 malam pada bulan September 2019
Tanggapan dari Eggy Rigata pada tanggal 14 Okt 2019
Hi Anonymus!
Yay another full score review! We are so pumped! Thank you so much for your great review of ARTOTEL Surabaya. We hope to see you again when you're in town!
We HeART You,
Eggy Rigata
Hotel Manager
ARTOTEL SURABAYA
"EARTH without ART is just 'EH' "
Concierge was helpful, quick to respond. One thing about the hotel, they play music in the hallway. You can barely hear it in the room, but still, you can hear a little bit of it. Room was clean, AC was cold. Liked it!
The property is situated in a good location where there are great cafes close by. The bed and pillows are very comfortable but the rooms are pretty run down, far from what I expected based on the images we saw on Expedia.
The hotel staff at the reception on night duty isn’t very helpful when we wanted to lodge a police report at 2AM after my friend realised he lost his wallet.
Traveler terverifikasi
Menginap 2 malam pada bulan Mei 2019
Tanggapan dari Eggy Rigata - Hotel Manager pada tanggal 28 Mei 2019
Dear Sir / Madam ...
Warmest greeting from Artotel Surabaya ..
Thank you so much for staying with us and for reviewing us.
We do apologize for any inconvenience matter during your stay with us. We have forward it to the concerned department for the soonest action. We will find out this matter and make sure this wouldn't happen again. If possible, may we have the clearer chronology for this? Once again, thank you so much for being honest. We are looking forward to welcoming you back here with our better service. We HeART You
Un bon plan pour Surabaya car pas trop loin des ga
Dans un quartier plutôt chic de Surabaya. Decoration originale.
Gisèle
Menginap 1 malam pada bulan April 2019
Tanggapan dari Eggy Rigata - Hotel Manager pada tanggal 10 Mei 2019
Dear Madam ..
Thank you so much for your review.
Glad to know that you love our original and artsy style here.
We do hope to welcoming you again here.
We HeART You,
8/10 Bagus
Traveler terverifikasi
21 Mar 2019
Disukai: Kebersihan, staf & layanan
I like the bathroom. The bed is comfortable but I suspect it to have bed bugs. I stayed there for 7 nights and have been seen bugs bites on my body....
The staff is pleasant and honest. I left adaptor upon checked out and came by the next day and asked them to check. They did find it. This is not very common. Usually people won’t care for whatever left when you already checked out.
Traveler terverifikasi
Menginap 7 malam pada bulan Maret 2019
Tanggapan dari Eggy Rigata - Hotel Manager pada tanggal 18 Apr 2019
Dear Sir / Madam ...
Warmest greeting from Artotel Surabaya ...
Thank you for staying with us and for reviewing us. We are sorry for the inconvenience experience as you mentioned on your review. We have taken it as our notes and make sure to take the soonest action about this.
So glad knowing that you appreciate our service and staff ettitude. We will try our best to ensure all guest belongings are kept save here.
Looking forward to welcoming you back here.
We HeART You
6/10 Cukup Baik
Chen Chung
19 Feb 2019
Disukai: Kebersihan, staf & layanan
Chen Chung
Menginap 1 malam pada bulan Februari 2019
8/10 Bagus
Peggy
30 Jun 2018
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
It’s good for business only
Peggy
Menginap 1 malam pada bulan Juni 2018
Tanggapan dari Eggy Rigata-Hotel Manager pada tanggal 4 Jul 2018
Dear Sir / Madam, warmest greeting from Artotel Surabaya...
Thank you so much for staying with us.
Hope our strategic location and all services support your business trip as well.
We are looking forward to welcoming you back here.
We HeART You
Tanggapan dari Eggy Rigata-Hotel Manager pada tanggal 4 Jul 2018
Hi Hannah...warmest greeting from Artotel Surabaya!
Thank's for the five stars!
Looking forward to welcoming you again here.
We HeART You,
Eggy Rigata - Hotel Manager
6/10 Cukup Baik
Benny
19 Jun 2018
Benny
Menginap 2 malam pada bulan Juni 2018
Tanggapan dari Eggy Rigata-Hotel Manager pada tanggal 21 Jun 2018
Hi Benny ...
greetings from Artotel Surabaya...
Thank you for staying with us and for the three stars rate for us.
Looking forward to welcoming you back here.
We HeART You,
Eggy Rigata-Hotel Manager
8/10 Bagus
Traveler terverifikasi
7 Jun 2018
Disukai: Kebersihan, kenyamanan kamar
Traveler terverifikasi
Menginap 1 malam pada bulan Mei 2018
Tanggapan dari Eggy Rigata-Hotel Manager pada tanggal 13 Jun 2018
Dear Sir / Madam..
greetings from Artotel Surabaya!
Thank you so much for staying with us and for giving us the 4 stars to rate us.
Looking forward to welcoming you back here.
Warm regards,
Eggy Rigata - Hotel Manager
Quick check in, nice welcoming drink. Room was clean, amenities and toiletries were of nice quality. It wasn't really in city centre but close enough. Nice neighborhood, wish I got more time to see about the area.
Tunasa
Menginap 1 malam pada bulan April 2018
Tanggapan dari Eggy Rigata-Hotel Manager pada tanggal 9 Mei 2018
Hi Tunasa... greetings from Artotel Surabaya!
Thank you so much for staying with us and for the five stars rank for us.
We are so glad knowing that you have been enjoyed your stay here.
We wish you could spend more time with us, too!
Looking forward to serve you for many years to come.
See you very soon at Artotel Surabaya...
Warm regards,
Eggy Rigata-Hotel Manager
Tanggapan dari Warm regards, Eggy Rigata - Hotel Manager. pada tanggal 29 Mar 2018
Dear Guest. Warmest greeting from Artotel Surabaya!
Thank you for giving the stars for us.
It would be such a pleasure for us to have your review in your next stay.
Thank you and see you very soon!
6/10 Cukup Baik
CHIH HAN
10 Okt 2017
Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar
CHIH HAN
Menginap 1 malam pada bulan Oktober 2017
4/10 Buruk
Traveler terverifikasi
12 Jul 2017
Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar
Room was clean, the staff are friendly and helpful. Great experience!
rienjani
Dear Rienjani, Thank you very much for your kind compliments. It is delightful to know that you have enjoyed your time with us & that you are satisfied with the service excellence of our staff. Thank you once again for your positive review & we hope to welcome you back in the near future soon. Kind regards, Hassanudin - Hotel Manager.
It was an amazing experience with Artotel. I was surprised that a 3.5 star hotel could do it impeccably great. It's an art theme hotel done in a tasteful way. The only thing the hotel needs to improve on is putting a bar fridge in the room.
Benjamin
Dear Benjamin, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon. Kind regards, Hassanudin - Hotel Manager.
i really like my stay, check in staff were quick, staffs are proactive, nice bed, nice smelling room. clean linens, clean room... comfortable bed. awesome top notch breakfast. definitely worth the value.
Dian
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest , Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. I greatly appreciate to welcoming you back to our improve hotel. Warm regards, Rendy Laurens - General Manager
Service is great, friendly staff. Clean air conditioned room, great shower and comfortable bed. Live music at the lobby lounge with a decent wine selection. I would stay at this hotel again and recommend it to my friends and family.
Rudy
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, Thank you so much for your feedback, we are happy to know that our team give you a good experienced. I'm sure it will be the best motivation for my team to improve our quality service. We will be glad to welcome you to the nearest future. Warm Regards, Rendy Laurens - General Manager
Modern hotel.
A bit nosy as the room is facing main road.
Breakfast is good , lots of selections.
Massage shop , cafes nearby.
Paige
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about aspects that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon.
Tanggapan dari Rendy Laurens pada tanggal 20 Des 2016
Dear Dea, Thank you for choosing Artotel Surabaya for your recent stay. It is always a pleasure to receive your feedback. I am sure that this feedback will serve as an encouragement to all of our colleagues. We have noted your feedback regarding the breakfast. It is our hope that you will give us the opportunity to welcome you back in the near future. We heART you, Rendy Laurens - General Manager.
Great hotel with nice blend of art and high end finish, lovely place to stay :)
Chris
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, We are truly grateful for your review. We will improve our hotel standards, therefore thank you for your feedback. With it we can try to serve only better standard for our guests. It's a valuable advice for us all. Let me thank you again and we hope you will come back to our hotel and feel truly welcome. We heART you, Rendy Laurens - General Manager
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Suwardy, thank you very much for your positive review. It has been our great pleasure being of service to you and we earnestly look forward to welcoming you back and being of service to you again in the near future. We heART you, Rendy Laurens - General Manager
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Guest, Thank you for your positive feedback relating your recent stay at Artotel Surabaya. I am glad to know that our team made such great impression on you, making our guest comfortable is our mission to achieve. I greatly appreciate to welcoming you back to our improve hotel. Warm regards Cempaka - Sales Executive.
Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti
Good
The hotel room cosy clean and service is good but problem no fridge in the room, like I need for to storage my medications and food.
Jumali
Tanggapan dari General Manager pada tanggal 20 Des 2016
Dear Jumali, thank you for your review of your stay at Artotel Surabaya. I greatly appreciate for your comments about the fridge that need to be update. I hope that I can convince you to change your mind about another visit to Artotel Surabaya. Looking forward to welcoming you again soon.
Warm Regards, Rendy Laurens - General Manager