Ulasan Wyndham Surabaya City Centre

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Ulasan untuk Wyndham Surabaya City Centre

Wyndham Surabaya City Centre

Jalan Basuki Rahmat No. 67-73, Surabaya, East Java

8,4

Sangat Baik

8,6/10

Kebersihan

8,4/10

Staf & layanan

9,0/10

Fasilitas

8,2/10

Kondisi & fasilitas properti

8,6/10

Ramah lingkungan

4/10 Buruk

Traveler terverifikasi

Bepergian bersama keluarga

20 Okt 2023

Tidak Disukai: Staf & layanan

Hotel Reception Problem

Check in process was long, because hotel staff asked for hotel voucher, and there was no information about breakfast. The next morning, hotel staff informed guide that no breakfast included. They should have informed guide at the time of check in - so we could decide whether we had breakfast at the hotel or outside. Not Recommended to book this hotel online in the future, as there were a lot miscommunication occurred.

Menginap 1 malam pada bulan Oktober 2023

8/10 Bagus

Wenny

19 Mar 2020

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Maret 2020

10/10 Sangat Bagus

Wenny

Traveler bisnis

6 Mar 2020

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Maret 2020

8/10 Bagus

Sabar

6 Feb 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Januari 2019

8/10 Bagus

Ie

13 Agu 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Good

Keseluruhan menyenangkan. Hanya utk breakfast kurang bnyk variasi dan rasanya pun biasa2 saja.

Menginap 1 malam pada bulan Agustus 2018

8/10 Bagus

Yuniati

13 Des 2017

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

keseluruhan fasilitas bagus cuman breakfast kurang bervariasi

Menginap 1 malam pada bulan Desember 2017

8/10 Bagus

Tan

23 Jun 2017

Disukai: Staf & layanan

hotel kurang terawat

masuk lobby langsung bau rokok... sepanjang koridor bekas bocor dimana2

Menginap 2 malam pada bulan Juni 2017

Thank you for taking the time to review us on Hotels.com in regards to your recent stay at Wyndham Surabaya. As we pride ourselves on delivering a memorable hotel experience during your travels, we have unfortunately fallen short of our goal during your recent stay. We will definitely look into your comments in regards to cigarette smell at our Lobby area as well as the condensation issue on rooms wall corridor. This will be followed up immediately with the appropriate departments. Upholding our commitment to provide a memorable experience with exceptional service, we hope to have an opportunity to better your experience with us whenever your travels bring you back to Surabaya. Kindest regards, George Wenur Hotel Manager

10/10 Sangat Bagus

prasetyo

26 Nov 2015

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

6/10 Cukup Baik

Rifky, kediri

9 Nov 2015

Disukai: Kenyamanan kamar

Tidak Disukai: Staf & layanan

staff tidak begitu ramah, tolong di perhatikan bahwa setiap tamu harus diberi perhatian yang baik,,, untuk staff di executive lounge dan house keeping bagus lainnya tidak menurut saya,,,,,

10/10 Sangat Bagus

Traveler terverifikasi

6 Nov 2015

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menyenangkan service dan suasananya.

8/10 Bagus

Traveler terverifikasi

20 Okt 2015

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

10/10 Sangat Bagus

Traveler terverifikasi

21 Agu 2015

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

good

10/10 Sangat Bagus

CHANBONG

Traveler bisnis

21 Sep 2023

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan September 2023

10/10 Sangat Bagus

Anthony

Bepergian bersama teman, Bepergian bersama keluarga

23 Agu 2023

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Bit far from the airport but if traveling early morning or late night then its nothing to worry about. The hotel itself was nice and felt luxerious. Cant complain at all. Also couldnt here tge other guests either.

Menginap 2 malam pada bulan Agustus 2023

6/10 Cukup Baik

Elisabeth

3 Agu 2023

Disukai: Staf & layanan

Tidak Disukai: Kebersihan, kondisi & fasilitas properti

I stayed for seven nights. Bathroom cleanliness was horrible especially the shower. The only thing that is clean in the room is the bed. Staff are amazing though.

Menginap 7 malam pada bulan Juli 2023

Tanggapan dari Wyndham Surabaya pada tanggal 7 Agu 2023

Dear Mrs. Elisabeth,Warmest Greetings from Surabaya!Thank you for taking time to share your feedback regarding your recent stay at Wyndham Surabaya and appreciate how amazing our staffs served you.We are sorry to hear that your expectation was not fully met on few details in our services. Further action has been taken to avoid similar nature happen in the future.Thank you again for your feedback that allows us to continuously improve on our service delivery. We do hope that the experience will not deter you from visiting us again and we will appreciate if you can then contact us in advance to ensure that you will be taken care of.Warmest Regards,Wyndham Surabaya

2/10 Sangat Buruk

Chang Ming, Carey

Traveler bisnis

14 Jul 2023

Tidak Disukai: Staf & layanan, kondisi & fasilitas properti

Terrible service from the staff. Not trained properly to handle situations and they told me to go ahead to complain to their management. Rude and very unprofessional. With the price, there are many other hotels around the area thats worth your money.

Menginap 1 malam pada bulan Juli 2023

Tanggapan dari Wyndham Surabaya pada tanggal 18 Jul 2023

Dear Mr/Mrs. Chang Ming,Thank you for sharing your feedback after your recent visit at Wyndham Surabaya. We are sorry to learn about your overall stay experience with us was not up to your satisfaction.We have addressed this issue to the department head concerned to ensure that we are consistent with the standard that we stand for and we hope that you could give us a chance to prove that we can do much better on your future visit.We do hope that this unfortunate experience will not deter you from returning to Wyndham Surabaya.Respectfully,Wyndham Surabaya

10/10 Sangat Bagus

CHANG IL

Traveler bisnis

26 Des 2021

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 3 malam pada bulan Desember 2021

10/10 Sangat Bagus

Herry

Traveler bisnis

22 Sep 2021

Disukai: Kebersihan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan September 2021

Tanggapan dari Wyndham Surabaya pada tanggal 12 Nov 2021

Dear Mr. Herry, Warmest Greetings from Wyndham Hotel Surabaya… Thank you for give us a perfect 10/10 rating. We always try to ensure our guests should be fully satisfied with our hospitality, facilities and products. We also invite you to visit our Instagram and Facebook pages (@wyndhamsurabaya) for more promos that you might interested in. It is a great pleasure to welcome you back very soon to our hotel. Best regards, Fanidia Larasati Asst. Marketing Communication Manager

10/10 Sangat Bagus

Traveler terverifikasi

10 Agu 2021

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Nice hotel, Great Staff

Menginap 1 malam pada bulan Mei 2020

4/10 Buruk

Traveler terverifikasi

12 Apr 2021

Disukai: Kebersihan

Tidak Disukai: Kondisi & fasilitas properti

It didn't feel like a 5* hotel. 5/10 points.

Good vibes, but the condition is not really good. The water in the sink didn't flow away properly. Also we requested for a room with a view on the city, but didn't get it. After asking the reception a second time, we still did not get it, even though there was availabilities as shown on hotels.com. Hmmmmm... Also the breakfast was very poor. However: It wasn't bad stay, but we def expected more from a 5* hotel.

Menginap 1 malam pada bulan April 2021

10/10 Sangat Bagus

Almost_Human, Seattle, Washington, USA

23 Mei 2020

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Very nice hotel, Great staff, will book again once I am in the area again, hopefully Expedia fixes my account by then!

Menginap 1 malam pada bulan April 2020

10/10 Sangat Bagus

Traveler terverifikasi

10 Mei 2020

Menginap 1 malam pada bulan Mei 2020

10/10 Sangat Bagus

A'man

30 Apr 2020

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Nice Wyndham hotel that was previously the 5 Star Pullman City Centre Surabaya.

Menginap 7 malam pada bulan April 2020

10/10 Sangat Bagus

Traveler terverifikasi

17 Mar 2020

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Near to a major shopping centre. Staff are very friendly and accommodating

Menginap 3 malam pada bulan Maret 2020

8/10 Bagus

Tham

7 Mar 2020

Menginap 2 malam pada bulan Maret 2020

10/10 Sangat Bagus

Traveler terverifikasi

Traveler bisnis

12 Feb 2020

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Februari 2020

10/10 Sangat Bagus

Nikola

Traveler bisnis

25 Nov 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Prasetyanti

20 Nov 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Wonderful Stay

I stayed in this hotel for my birthday trip. The staffs are very helpful to assist every demands that my husband requested to prepare some birthday surprises. The room is spacious, clean and well equipped. Very good value for such price. The location is in the heart of Surabaya which eases our mobility. We are happy with our stay here.

Menginap 2 malam pada bulan November 2019

10/10 Sangat Bagus

Traveler terverifikasi

11 Nov 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan November 2019

8/10 Bagus

Kamil, Karachi

Traveler bisnis

19 Okt 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Good location. Value for money. Really comfortable bed

Menginap 3 malam pada bulan Oktober 2019

Tanggapan dari Azy pada tanggal 29 Okt 2019

Dear Mr. Kamil, Thank you for your kind feedback. We are happy to know that you like our hotel for the reasons and we do hope that we can serve you better in your next stay with us. Best regards, Abdul Azis Front Office Manager

4/10 Buruk

yin wen

11 Okt 2019

Tidak Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan September 2019

Tanggapan dari Azy pada tanggal 29 Okt 2019

Dear Yin Wen, Thank you for your kind feedback and we are looking forward to welcoming you again at our property. Best Regards, Abdul Azis Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

30 Sep 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

The service was great!!! The people were always ready to serve their customers so admirable

Menginap 19 malam pada bulan September 2019

Tanggapan dari Azy pada tanggal 29 Okt 2019

Dear Valued Guest, We are glad to know that you're happy to stay with us. Thank you for your kind feedback we do hope that we have another chance to serve you better in the future. Best Regards, Abdul Azis Front Office Manager

8/10 Bagus

Traveler terverifikasi

Traveler bisnis

5 Sep 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

アメニティーは超ミニマム。ドリンクバー、スナック等は無し。備え付けのドライヤーも使い物になりません。まあ、そこにあまりこだわらなければ、お部屋は綺麗ですし、スタッフは親切なので総合的に良かったです。

Menginap 2 malam pada bulan September 2019

Tanggapan dari Azy pada tanggal 12 Sep 2019

Dear Valued Guest, Thank you for sharing the feedback, and it has been our main concern for now. Now have provided listed menu for Minibar in the room which guest can choose the package on it. again, thank you very much for your feedback. We are looking forward to welcoming you back at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 Bagus

Géraldine

26 Jul 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Bon hôtel

Grand hôtel très bien tenu avec une piscine agréable. Attention aux chambres supérieures qui n'ont pas de fenêtres...

Menginap 1 malam pada bulan Juli 2019

Tanggapan dari Azis pada tanggal 6 Agu 2019

Dear Géraldine, Thank you for sharing you comment about our hotel also for some details of our room type. Looking forward to welcoming you back at Wyndham Surabaya, Thank you, Best Regards, Abdul Azis Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

3 Jul 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

Menginap 3 malam pada bulan Juni 2019

Tanggapan dari Azis pada tanggal 25 Jul 2019

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

26 Mei 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti

Menginap 2 malam pada bulan Mei 2019

Tanggapan dari Azis pada tanggal 25 Jul 2019

Dear Valued Guest, Thanks for staying with us. We appreciate your feedback! Regards, Abdul Azis Front Office Manager

8/10 Bagus

Traveler terverifikasi

22 Mei 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 2 malam pada bulan Mei 2019

Tanggapan dari Azy pada tanggal 24 Mei 2019

Dear Valued guest, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 Bagus

Traveler terverifikasi

21 Mei 2019

Disukai: Kebersihan, staf & layanan, fasilitas, kondisi & fasilitas properti

good location and excellent price plus very good room

Menginap 3 malam pada bulan Mei 2019

Tanggapan dari Azis pada tanggal 23 Mei 2019

Dear Valued Guest, So happy to know you liked our hotel en enjoyed the room. Thank you very much for you kind feedback about our hotel. we do hope that we have another opportunity to provide you an enjoyable stay. Thank you once again, looking forward to welcoming you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 Bagus

Joo Hui

9 Mei 2019

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Menginap 2 malam pada bulan Mei 2019

Tanggapan dari Azis pada tanggal 24 Mei 2019

Dear Joo Hui On, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

28 Apr 2019

Disukai: Kebersihan, staf & layanan

Menginap 2 malam pada bulan April 2019

Tanggapan dari Azis pada tanggal 23 Mei 2019

Dear Valued guest, Thank you to for taking your time to rate us. looking forward to see you again at Wyndham Surabaya. Best Regards, Abdul Azis Front Office Manager

8/10 Bagus

Dani

21 Mar 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 4 malam pada bulan Maret 2019

8/10 Bagus

Traveler terverifikasi

11 Feb 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 1 malam pada bulan Februari 2019

8/10 Bagus

Traveler terverifikasi

4 Feb 2019

Disukai: Kebersihan, staf & layanan, kenyamanan kamar

Review of Wyndham Surabaya

WYNDHAM Surabaya is very well located in the heart of the city. I like the facilities and also within several minutes walking distance to one of the nicest malls. Room is generally spacious and comfortable

Menginap 1 malam pada bulan Februari 2019

Tanggapan dari Azis pada tanggal 23 Mei 2019

Dear Valued Guest, Well thank you very much for such kind and encouraging words. your feedback is very well appreciated. Thank you once again and we are waiting for you hopefully soon. All the best. Abdul Azis Front Office Manager

8/10 Bagus

YANG SOH

3 Feb 2019

Disukai: Staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Good service

Very good service to hotel guest! I was not feeling well this evening so my HB went to ask for in-house doctor but they dont gave one. Instead the duty manager arranged his guy sent us to the nearest hospital, acted as translater, waited n brought us back safely to hotel.

Menginap 1 malam pada bulan Februari 2019

10/10 Sangat Bagus

HYUK

31 Jan 2019

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

윈덤호텔

조용하고 편리해서 좋았슴.

Menginap 2 malam pada bulan Januari 2019

Tanggapan dari Azis pada tanggal 23 Mei 2019

Dear HYUK thank you to take your time to give your feed back about Wyndham Surabaya. we put also our full effort to make your stay enjoyable. Thank you once again and we are waiting for you hopefully soon. Best Regards, Abdul Azis Front Office Manager

10/10 Sangat Bagus

Traveler terverifikasi

3 Jan 2019

Menginap 7 malam pada bulan Desember 2018

8/10 Bagus

Geoffrey

14 Des 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Nice business hotel. Comfortable room @ good value

Good overall. Great breakfast, great staff. Executive class room was very nice. Location is awkward, having to go several blocks for shopping an restaurants. City touring opportunities are limited.

Menginap 4 malam pada bulan November 2018

10/10 Sangat Bagus

Alfons James

13 Nov 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Best 4stars hotek in surabaya

Everything is okay. That was my 2nd visit, our children wants to visit again another time.

Menginap 1 malam pada bulan November 2018

10/10 Sangat Bagus

Taufik

12 Okt 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Great hotel in great location

Just one night for business, met very friendly staffs and heloful. Unfortunately internet conbection is terribly hard to set, disconbection happened most of the time .

Menginap 1 malam pada bulan Oktober 2018

10/10 Sangat Bagus

Kok Weng

23 Sep 2018

Disukai: Kebersihan, staf & layanan, kondisi & fasilitas properti, kenyamanan kamar

Menginap 5 malam pada bulan September 2018