B&B in Surrey

"A couple of issues like the pool being closed for a repaint for a couple of days. This is as out of their hands though so not the hotel’s fault. They were wonderful and gave us a free upgrade to compensate for the lack of pool. The staff went above and beyond to make our stay memorable and relaxing. They were happy for us to have an extra hour the next day as we had slept in, The bed was far too comfortable. It was the best night’s sleep we have ever experienced. We didn’t have breakfast but the breakfast area was modern and had plenty of space. The interiors were modern and well kept. There was a little bit of paint that needed a new coat due to peeling in the bathroom behind the door but that was the only possible thing that could be done to improve the interior that we saw. It certainly made no difference to our stay. They had decorators in doing some upkeep other rooms so I am sure they are making sure they keep their high standards. The service is that of a five star hotel. They really go that extra mile. Even calling us a taxi for an event we were attending, without hesitation. The staff were extremely friendly, so much so, that we would not hesitate in staying here again. They are a huge asset to Holiday Inn. Infact, I was extremely impressed with the interior design, the bar and restaurant area looked very up to date and well maintained. Book, you won’t be disappointed. "

"Everything was nice, comfortable and clean. Staff was friendly but it's about 45min to an hour to London."

"Very welcoming and helpful staff. Comfortable room and especially the bed. Ideal location for what we needed."

"Parking easy & a lot of spaces. Kingsize bed & bedding very comfy. Clean & in relatively good decor aside from water stains on ceiling in bedroom area. Good facilities - iron & ironing board, a long mirror as well as table one, a safe, a fridge & a hairdryer. Bathroom compact but clean & well thought out with a bath & powerful overhead shower. Grout immaculate. Toiletries from the White company. Towels white & in good condition. I liked the references to Henry VIII & Anne Boleyn in the bedroom & bar area downstairs. & the bar area looked very welcoming. Breakfast quite basic, but plentiful & perculated coffee was nice. However our omelettes were overcooked, my husband got cheese & tomato instead of tomato & onion which he asked for & the toast was a bit burnt. Unfortunately it was just lack of general maintenance & the breakfast that let it down. E.G. The room was very cold. It was not until morning that we noticed that the main window by the bed doesn't shut completely as no clip for the latch on the handle to lock into! 2 of the lamps in the bedroom didn't work so had to ask for new lightbulbs. When I asked for new bulbs, the staff member had to come and test them himself before he would believe me! Mirror in the bathroom was meant to light but didn't work. Aforementioned water stains on ceiling. Blind on small window broken & Blind on ceiling window damaged so couldn't open. Only 2 sachets of coffee and 3 teabags. If all resolved, I would have scored higher."

"I messaged them early on the day of checkin to advise i would be late. Upon arriving they could not find my reservation and kept me waiting with no resolution at 2.30am just wanting to go to sleep I had to contact 24 hour guest support for them to find the reservation and eventually check me into my room but blame was placed on me by customer support saying that they couldn't guarantee a message was received as i booked through hotels.com and not them. I stopped in a motorway service to ensure I wasn't driving tired and then got blamed for their rubbish systems. Pretty disgusted"

"Easy to find, very clean and friendly staff. Thank you ☺️"

"Terrible customer service, property is nice, upper management customer service is poor "

"Always love staying here ! The accommodation is beautifully presented and maintained and the staff and food just excellent . Just wish there were steam room and SPA facilities available other than the treatments . Also super convenient for Heathrow without being a run of the mill airport hotel "

"Best hotel in the area by a mile. Friendly staff (Jules on reception is a gem and Kuba on the bar makes a great Espresso Martini!). Breakfast is plentiful with great choices of hot and cold food. Rooms are lovely. Whenever we are in the area this is the only place we stay. Highly recommended. "